--- title: "Inbound Lead Triage Agent — 24/7 SMS Lead Qualification | FieldCamp" url: "https://fieldcamp.ai/ai-agents/inbound-lead-triage/" date: "2026-07-10T00:00:00.000Z" modified: "2026-07-19T00:00:00.000Z" type: "WebPage" resource: "https://fieldcamp.ai/ai-agents/inbound-lead-triage/" timestamp: "2026-09-14T07:42:39.703Z" author: name: "FieldCamp Team" word_count: 897 reading_time: "4 min read" summary: "Home https://fieldcamp.ai/ \\ AI Agents https://fieldcamp.ai/ai-agents/ \\ Inbound Lead Triage Inbound Lead Triage Inbound Lead Triage is an AI agent in…" description: "An AI agent that answers inbound SMS and lead forms 24/7, qualifies the request, collects photos, and creates the records — with your approval gates." language: "en" --- [Home](https://fieldcamp.ai/)\>[AI Agents](https://fieldcamp.ai/ai-agents/)\>Inbound Lead Triage # Inbound Lead Triage Inbound Lead Triage is an AI agent in FieldCamp that answers incoming SMS and lead-form submissions around the clock — qualifying the request, collecting the details and photos your quote needs, creating the client and job records with your approval, and escalating to the team the moment a human should take over. Triggers on SMS & formsQualifies 24/7Creates records with approval [Deploy this agent](https://calendly.com/jeel-fieldcamp/30min)[Browse all agents →](https://fieldcamp.ai/ai-agents/) A real template from the FieldCamp marketplace, configured on your operation. Setup included in your plan. ## About this agent Where it came from Built with an auto glass shop whose leads arrive by text at all hours — qualifying windshield repairs meant asking for damage photos before anyone could quote. Leads don't keep business hours, and the first shop to respond usually wins. But responding well takes more than an autoresponder: a real qualification asks what happened, where, gets a photo of the damage, and tells the customer what happens next — the back-and-forth that used to wait for morning. This agent runs that conversation 24/7\. It answers the inbound text, asks the qualifying questions you'd ask, collects photos, and assembles the lead — then creates the client, job, and task records behind your approval gates and hands the quoting to your team with everything attached. Built for auto glass, it generalizes to any trade where the first question is "can you send me a picture?" ## What it actually does Trigger: SMS received / request created 1. 1 Answers the text`sms_received` Replies within seconds, any hour — the response-time race is won before a human wakes up. 2. 2 Asks your qualifying questions`qualify_lead` What happened, where, vehicle or property details — the script is yours, the patience is infinite. 3. 3 Gets the pictures`collect_photos` Requests and receives damage photos so the quote starts from evidence, not description. 4. 4 Creates the records — with approval`create_client` Client, job, and follow-up task drafted behind your approval gates; SMS replies it sends are gated the same way you configure. 5. 5 Hands off for the quote`escalate_to_team` Your team gets the assembled lead — conversation, photos, records — ready to price. What you get Qualified leads with photos and records attached, assembled while you slept — and a customer who got answered in seconds, not hours. ## A run, as you’d see it Agent runs land on a timeline — what fired, what the agent found, and the action waiting for a human. This is that screen. SMS received 11:42 PM · new number 85% confidencePending Details Lead Windshield crack — 2022 F-150 Summary Qualified the lead over six messages: rock chip spreading into a 10-inch crack, driver side. Collected two photos. Drafted client + job records and queued an estimate task for the morning. DismissApprove recordsRun log keeps every step Creating clients, jobs, tasks, and sending SMS are all approval-gated in the template — you choose which of those it may do unattended as trust builds. ## By trade Same agent, configured to how your vertical actually works. Auto glass The original build: damage photos and vehicle details collected before quoting. [Roofing](https://fieldcamp.ai/industries/roofing/) Storm leads triage with address and photo collection while the storm is still on the radar. [Garage door](https://fieldcamp.ai/industries/garage-door/) A photo of the spring or opener model number saves a diagnostic trip. ## Questions, answered ### Will customers know they're texting an AI? It doesn't pretend otherwise, and at 11 PM nobody minds — they mind not being answered. The conversation is helpful, brief, and ends with a clear next step from your team. Full transcripts live in the run log. ### What can it actually create in my account? Clients, jobs, tasks, and outbound SMS — each gated by approval permissions in the template. Day one, most shops approve everything; within a few weeks, routine record creation usually goes unattended while messaging stays gated. ### We're not an auto glass shop. Does the photo flow still apply? Anywhere a photo changes the quote — roof damage, garage door springs, water stains, broken glass of any kind. The qualifying script is configured to your trade during setup. Details Availability In the FieldCamp marketplace Category Communication Trigger SMS received / request created Typical cost per run $0.08–$0.25 per conversation A run is a short qualifying conversation. The cap is per lead — a chatty prospect costs the cap, never more. Works with TwilioSMSFieldCamp ClientsFieldCamp JobsFieldCamp Tasks Updated June 2026 Want this running on your operation? Fifteen minutes. We'll walk through your workflow and configure the agent around it — setup included in your plan. [Book a 15-minute call](https://calendly.com/jeel-fieldcamp/30min) — Keep browsing ## More agents _like this one._ [Call CopilotCommunicationListens to every inbound and outbound call and hands your dispatcher a briefing before the phone is back in the pocket.→](https://fieldcamp.ai/ai-agents/call-copilot/)[Voicemail-to-Dispatch CopilotCommunicationTurns voicemails into structured dispatch notes with urgency signals — no more replaying messages at a red light.→](https://fieldcamp.ai/ai-agents/voicemail-to-dispatch-copilot/)[Windshield Damage EstimatorOperationsReads damage photos from chat, assesses severity and repairability, and estimates the cost — with your pricing.→](https://fieldcamp.ai/ai-agents/windshield-damage-estimator/) [Browse the whole library →](https://fieldcamp.ai/ai-agents/) ## Have an agent idea _we haven’t built?_ The ideas section of this library exists because customers keep asking "could it just…?" Bring yours. If it should exist, we build it — and it ships as a template like this one. [Book a 15-minute call](https://calendly.com/jeel-fieldcamp/30min) No demo deck. Just your business and ours.