--- title: "New Request Triage Copilot — Requests Classified on Arrival | FieldCamp" url: "https://fieldcamp.ai/ai-agents/new-request-triage-copilot/" date: "2026-07-10T00:00:00.000Z" modified: "2026-07-19T00:00:00.000Z" type: "WebPage" resource: "https://fieldcamp.ai/ai-agents/new-request-triage-copilot/" timestamp: "2026-09-14T07:40:02.556Z" author: name: "FieldCamp Team" word_count: 789 reading_time: "4 min read" summary: "Home https://fieldcamp.ai/ \\ AI Agents https://fieldcamp.ai/ai-agents/ \\ New Request Triage Copilot New Request Triage Copilot The New Request Triage …" description: "An AI agent that classifies new requests, scores urgency, flags missing info, and suggests the next dispatch step — pennies per request." language: "en" --- [Home](https://fieldcamp.ai/)\>[AI Agents](https://fieldcamp.ai/ai-agents/)\>New Request Triage Copilot # New Request Triage Copilot The New Request Triage Copilot is an AI agent in FieldCamp that runs the moment a request is created — classifying the work, scoring its urgency, flagging missing information like access details or equipment specifics, and suggesting the next step, so your pipeline stays triaged without anyone reading every request twice. Triggers on new requestsScores urgencyFlags missing info [Deploy this agent](https://calendly.com/jeel-fieldcamp/30min)[Browse all agents →](https://fieldcamp.ai/ai-agents/) A real template from the FieldCamp marketplace, configured on your operation. Setup included in your plan. ## About this agent Where it came from Ships in the FieldCamp agent marketplace — because the gap between "request received" and "request understood" is where response times go to die. A request queue is only useful if someone keeps it triaged — and triage is the first job skipped on a busy day. Untriaged, every request looks the same size, the urgent one waits behind four routine ones, and the one missing a gate code gets discovered missing at the curb. The copilot triages on arrival. Each new request gets classified by work type, scored for urgency with the reason stated, checked for the information your dispatch actually needs, and tagged with a suggested next step — schedule it, call back for details, or route to a specific team. Your queue reads like someone already went through it, because something did. ## What it actually does Trigger: Request created 1. 1 Catches the new request`request_created` Fires on creation — form fills, agent-created records, or office entries all triage the same way. 2. 2 Names the work`classify_work` Service type and category from the request text, mapped to how your shop slices its work. 3. 3 Scores the urgency`score_urgency` Low to urgent, with the one-line reason — "active leak" outranks "quote when convenient." 4. 4 Spots what's missing`flag_gaps` No address, no access details, no equipment info — flagged now, not at the curb. What you get A request pipeline that's already classified, urgency-scored, and gap-flagged when your dispatcher opens it. ## A run, as you’d see it Agent runs land on a timeline — what fired, what the agent found, and the action waiting for a human. This is that screen. Request created Web form · 8:14 AM 85% confidencePending Details Classified as AC repair — residential Summary Customer reports AC blowing warm air, second floor only. Urgency: high — heat wave forecast this week. Missing: unit location and attic access details. Suggested: schedule diagnostic, ask about access in the confirmation. DismissCreate jobRun log keeps every step Pure copilot — it annotates the queue and suggests; scheduling and customer contact stay with your team. ## By trade Same agent, configured to how your vertical actually works. [HVAC](https://fieldcamp.ai/industries/hvac/) Seasonal weighting: warm-air complaints score differently in July than October. [Septic](https://fieldcamp.ai/industries/septic-service/) Backup language is an automatic urgent — those never wait in a queue. ## Questions, answered ### Where do the triage notes show up? On the request itself — classification, urgency with reason, missing-info flags, and the suggested next step, right where your dispatcher already works the queue. ### Can it schedule the work itself? No — by design this template suggests and a human schedules. If you want event-driven action, pair it with agents that act under approval gates; triage stays a copilot. ### How does it know what counts as urgent for us? The defaults are sensible per trade, and we tune them to your rules during setup — what your shop treats as drop-everything is configuration, not the agent's opinion. Details Availability In the FieldCamp marketplace Category Operations Trigger Request created Typical cost per run $0.02–$0.08 per request One request read, one triage note. At pennies per request, triage stops being a staffing question. Works with FieldCamp RequestsFieldCamp Clients Updated June 2026 Want this running on your operation? Fifteen minutes. We'll walk through your workflow and configure the agent around it — setup included in your plan. [Book a 15-minute call](https://calendly.com/jeel-fieldcamp/30min) — Keep browsing ## More agents _like this one._ [Call CopilotCommunicationListens to every inbound and outbound call and hands your dispatcher a briefing before the phone is back in the pocket.→](https://fieldcamp.ai/ai-agents/call-copilot/)[Request-to-Estimate DrafterFinancialTurns request notes into a draft estimate scope — price book, similar jobs, and stated assumptions included.→](https://fieldcamp.ai/ai-agents/request-to-estimate-drafter/)[Schedule Gap FillerSchedulingA cancellation opens a hole in the day; this agent recommends which work to pull forward before the hole costs you.→](https://fieldcamp.ai/ai-agents/schedule-gap-filler/) [Browse the whole library →](https://fieldcamp.ai/ai-agents/) ## Have an agent idea _we haven’t built?_ The ideas section of this library exists because customers keep asking "could it just…?" Bring yours. If it should exist, we build it — and it ships as a template like this one. [Book a 15-minute call](https://calendly.com/jeel-fieldcamp/30min) No demo deck. Just your business and ours.