--- title: "Voicemail-to-Dispatch Copilot — Voicemails Become Dispatch Notes | FieldCamp" url: "https://fieldcamp.ai/ai-agents/voicemail-to-dispatch-copilot/" date: "2026-07-10T00:00:00.000Z" modified: "2026-07-19T00:00:00.000Z" type: "WebPage" resource: "https://fieldcamp.ai/ai-agents/voicemail-to-dispatch-copilot/" timestamp: "2026-09-14T07:40:22.462Z" author: name: "FieldCamp Team" word_count: 811 reading_time: "4 min read" summary: "Home https://fieldcamp.ai/ \\ AI Agents https://fieldcamp.ai/ai-agents/ \\ Voicemail To Dispatch Copilot Voicemail-to-Dispatch Copilot The Voicemail-to-…" description: "An AI agent that turns voicemails into structured dispatch notes — caller, callback, problem, urgency — so missed calls become actionable work." language: "en" --- [Home](https://fieldcamp.ai/)\>[AI Agents](https://fieldcamp.ai/ai-agents/)\>Voicemail To Dispatch Copilot # Voicemail-to-Dispatch Copilot The Voicemail-to-Dispatch Copilot is an AI agent in FieldCamp that activates when a voicemail or its transcript arrives, and converts it into a structured dispatch note — caller, callback number, the problem in one line, urgency, and the next step — so missed calls become actionable work instead of a queue of audio. Triggers on voicemailReads transcriptsWrites dispatch notes [Deploy this agent](https://calendly.com/jeel-fieldcamp/30min)[Browse all agents →](https://fieldcamp.ai/ai-agents/) A real template from the FieldCamp marketplace, configured on your operation. Setup included in your plan. ## About this agent Where it came from Ships in the FieldCamp agent marketplace — because voicemail is where after-hours leads go to wait, and sometimes to die. Voicemail is the worst inbox in field service: linear, audio-only, and always listened to later than it should be. The customer with the burst pipe left you everything you need at 9:40 PM — name, address, callback — and it sits in an audio file until someone has two free hands and three free minutes. This copilot drains that queue the moment a message lands. Each voicemail becomes a structured note: who called, the callback number, what's wrong in one line, how urgent it sounds and why, and the suggested next step. Your dispatcher triages a list at a glance instead of an inbox by ear. ## What it actually does Trigger: Voicemail received / transcript ready 1. 1 Catches the message`voicemail_received` Fires on new voicemails on your business line, or on their transcripts when transcription completes. 2. 2 Gets the words`transcribe_audio` Deepgram transcription, attached in full so nothing is lost in summarizing. 3. 3 Structures the note`extract_dispatch_note` Caller, callback number, the problem in one sentence, and any address or timing mentioned. 4. 4 Flags how urgent it sounds`score_urgency` Water-where-it-shouldn't-be reads differently than a quote request — the note says which and why. What you get Voicemails as a triaged, skimmable list of dispatch notes with urgency signals — instead of an audio queue someone has to sit through. ## A run, as you’d see it Agent runs land on a timeline — what fired, what the agent found, and the action waiting for a human. This is that screen. Voicemail received After hours · 0:48 · (702) 555-0907 88% confidencePending Details Callback (702) 555-0907 — left twice Summary Caller reports water heater leaking into the garage, water shut off at the valve. Wants a call first thing tomorrow. Urgency: high — active leak contained, customer anxious. DismissCreate requestRun log keeps every step Writes notes unattended; it never calls anyone back. Pair with approval-gated request creation if you want records created from voicemails automatically. ## By trade Same agent, configured to how your vertical actually works. [Plumbing](https://fieldcamp.ai/industries/plumbers/) Leak language gets flagged high before anyone has listened to the audio. [Property maintenance](https://fieldcamp.ai/industries/property-maintenance/) Tenant voicemails get matched to the property account, not just the caller. ## Questions, answered ### How is this different from my phone's voicemail transcription? Your phone gives you a wall of text. This gives you a dispatch note: caller, callback, problem, urgency, next step — in your FieldCamp queue next to the client's history. The transcript is attached for the details, but nobody has to read it to triage. ### Can it create the request automatically? It drafts the note unattended; turning voicemails into client records and pipeline requests is the Inbound Lead Triage agent's job, with creation gated behind your approval rules. Most shops run both. ### What languages does it handle? Whatever your transcription handles — English and Spanish cover most US shops. The note always comes out in your operating language. Details Availability In the FieldCamp marketplace Category Communication Trigger Voicemail received / transcript ready Typical cost per run $0.04–$0.12 per voicemail A voicemail is a short transcript and a shorter note. The cap is per message; a rambling two-minute voicemail still costs cents. Works with TwilioDeepgramFieldCamp Requests Updated June 2026 Want this running on your operation? Fifteen minutes. We'll walk through your workflow and configure the agent around it — setup included in your plan. [Book a 15-minute call](https://calendly.com/jeel-fieldcamp/30min) — Keep browsing ## More agents _like this one._ [Call CopilotCommunicationListens to every inbound and outbound call and hands your dispatcher a briefing before the phone is back in the pocket.→](https://fieldcamp.ai/ai-agents/call-copilot/)[Inbound Lead TriageCommunicationHandles inbound SMS and lead forms 24/7 — qualifies the request, collects photos, and escalates to your team for quoting.→](https://fieldcamp.ai/ai-agents/inbound-lead-triage/)[New Request Triage CopilotOperationsClassifies every new request, scores urgency, spots what's missing, and suggests the right next step for dispatch.→](https://fieldcamp.ai/ai-agents/new-request-triage-copilot/) [Browse the whole library →](https://fieldcamp.ai/ai-agents/) ## Have an agent idea _we haven’t built?_ The ideas section of this library exists because customers keep asking "could it just…?" Bring yours. If it should exist, we build it — and it ships as a template like this one. [Book a 15-minute call](https://calendly.com/jeel-fieldcamp/30min) No demo deck. Just your business and ours.