--- title: "Field Service AI Dispatch Scheduling Software | FieldCamp" url: "https://fieldcamp.ai/ai-dispatcher/" date: "2026-07-10T00:00:00.000Z" modified: "2026-07-19T00:00:00.000Z" type: "WebPage" resource: "https://fieldcamp.ai/ai-dispatcher/" timestamp: "2026-08-03T22:05:04.386Z" author: name: "FieldCamp Team" word_count: 1436 reading_time: "7 min read" summary: "Home https://fieldcamp.ai/ \\ AI Dispatcher 1 Dispatching Software The AI Dispatcher that assigns your whole week — by skill, zone, and capacity. An AI…" description: "Schedule and dispatch jobs by skill, zone, capacity, and time windows. AI assigns automatically in Auto or Assist mode with full reasoning shown per job." language: "en" --- [Home](https://fieldcamp.ai/)\>AI Dispatcher #1 Dispatching Software # The AI Dispatcher that assigns your whole week — _by skill, zone, and capacity._ An AI dispatcher trained on your skills, zones, and compliance rules. It auto-assigns every job — or queues suggestions for review. Built for HVAC, plumbing, hood cleaning, pest control — every trade that runs trucks. [Book a 15-minute call](https://calendly.com/jeel-fieldcamp/30min)We train it on how your shop dispatches. 4.8Capterra Trusted by field service businesses across every trade — configured around your schedule from day one. HVACPlumbingHood CleaningPest ControlElectricalSolar 96% less time spent scheduling 35% less drive time 80% fewer callbacks 10,000+ options weighed per second 01 AI dispatch board ## The AI dispatcher fills the board in two minutes. _Then shows its work._ Routing draws lines between pins. FieldCamp knows the truck is 80% full before it adds the next job. Every card lands by skill, zone, and capacity — conflict-free, with the reasoning one click away. AI filled the board in 1m 38s0 conflicts Team· Wed, May 29 DayWeekMonthMap 47 jobs · 4 techs 8 AM 9 10 11 12 PM 1 2 3 4 5 MR Marcus R. Lead Tech #2841Westgate HVAC AC Install #2847Cedar Mgmt Service call 16m PK Priya K. Cert F #2843Harbor Café AI Inspection #2850Westview Apts Service call 22m DA Daniel A. Technician #2839Lakeside Service call #2852Summit Solar Panel upgrade 19m HN Hana N. Cert F #2855Marina HOA Service call #2858Bayview Dental Maintenance 12m ScheduledIn progressEn routeArrived 47/47 skill match 02 Automated dispatching modes ### Hand it the keys. _Or keep a hand on the wheel._ In Auto mode, the AI assigns the best tech and slot the moment a job is created. In Assist mode, every job lands in a queue so your dispatcher reviews, edits, and approves before it goes live. Same engine — you decide how much it touches. 03 Dispatch reasoning & transparency ### Never a black box. _It tells you why._ Tap any assignment and read the reasoning — the matched skill, the zone, the capacity headroom, the time window, the compliance deadline it protected. The AI is trained on your tribal knowledge, not a generic playbook. Disagree? Drag it. It re-checks the whole board. 04 Dispatch software capabilities ## Everything it weighs _before it assigns._ Skills, zones, capacity, and compliance are the core. Around them: the modes, the board, and the guardrails you set — all in one engine. Inputs · weighed together SkillsZoneCapacityTime windowCompliance → Priya matches all five What it assigns on * ·Technician skills & certifications * ·Service zones & territories * ·Capacity — dollars and jobs per truck * ·Customer time windows * ·Compliance & deadline rules * ·Drive time between stops Dispatch mode AutoAssist Assign on create — immediate How it runs * ·Auto mode — assign on job creation * ·Assist mode — queue for review * ·Reasoning behind every assignment * ·Conflict-free across the whole board * ·Re-checks when you drag a card Board · truck × AM/PM Truck AAM 72% Truck BAM 88% The board * ·Rows by truck, installer, or crew * ·AM/PM, hourly, or custom slots * ·Capacity meter — $X / $Y per row * ·Color-coded job cards * ·Balance column per row Guardrails Return home by shift end Overtime cap · 120 min Max drive · 90 min Guardrails you set * ·Return home by shift end * ·Overtime caps & cost multiplier * ·Max drive time per job * ·Max jobs on a normal day * ·Fuel, depot & dump-stop rules 05 Dispatching vs. routing ## The difference between routing and dispatching. 01 ### Capacity, not just routes. A router optimizes the line between pins. It doesn't know one more $2,100 install puts Truck B over the day. FieldCamp dispatches on capacity — dollars and jobs per truck — so no one gets overloaded and no slot sits empty. 02 ### It knows your rules, not a generic playbook. Trained on your skills, zones, certifications, and [the tribal knowledge your best dispatcher carries](https://fieldcamp.ai/ai-dispatcher/best-hvac-dispatch-software/). Cert F for that inspection. Never two crews at one site. The deadline that can't slip. It dispatches the way you would. 03 ### Auto when you trust it. Assist when you don't. Start in Assist mode and approve every suggestion. Flip to Auto for the boards you've stopped second-guessing. The dispatcher decides how much the AI touches — per board, any day. 06 Fits on top of any FSM ## Plug it into the FSM you already run. _Or run the whole platform._ Already on ServiceTitan, Jobber, Housecall Pro, or Salesforce? Keep it. [AI Dispatcher connects via API](https://fieldcamp.ai/integrations/) — it reads your jobs and technicians, optimizes every route and assignment, and pushes the schedule back, with zero disruption. Or run it inside the full FieldCamp suite. By use case * [Same-day reschedule→](https://fieldcamp.ai/ai-dispatcher/use-cases/same-day-reschedule/) * [On-call rotation management→](https://fieldcamp.ai/ai-dispatcher/use-cases/on-call-rotation-management/) * [Storm-surge dispatching→](https://fieldcamp.ai/ai-dispatcher/use-cases/storm-surge/) * [Preferred-tech routing→](https://fieldcamp.ai/ai-dispatcher/use-cases/preferred-tech-routing/) * [Revenue-priority dispatch→](https://fieldcamp.ai/ai-dispatcher/use-cases/revenue-priority-dispatch/) * [Recurring contract management→](https://fieldcamp.ai/ai-dispatcher/use-cases/recurring-contract-management/) * [Construction dispatching→](https://fieldcamp.ai/ai-dispatcher/use-cases/construction/) By industry * [HVAC→](https://fieldcamp.ai/ai-dispatcher/best-hvac-dispatch-software/) * [Plumbing→](https://fieldcamp.ai/ai-dispatcher/industries/plumbing/) * [Electrical→](https://fieldcamp.ai/ai-dispatcher/industries/electrical/) * [Roofing→](https://fieldcamp.ai/ai-dispatcher/roofing/) * [Pest control→](https://fieldcamp.ai/ai-dispatcher/pest-control/) * [Landscaping→](https://fieldcamp.ai/ai-dispatcher/landscaping/) * [Commercial cleaning→](https://fieldcamp.ai/ai-dispatcher/industries/commercial-cleaning/) * [Tree care→](https://fieldcamp.ai/ai-dispatcher/industries/tree-care/) * [Telematics installers→](https://fieldcamp.ai/ai-dispatcher/industries/telematics-installers/) * [Grease trap→](https://fieldcamp.ai/ai-dispatcher/industries/grease-trap/) Dispatch capabilities * [Skill-based dispatching→](https://fieldcamp.ai/ai-dispatcher/features/skill-based-dispatching/) * [Equipment dispatching→](https://fieldcamp.ai/ai-dispatcher/features/equipment-dispatching/) * [Workload balancing→](https://fieldcamp.ai/ai-dispatcher/features/workload-balancing/) * [Capacitated vehicle routing→](https://fieldcamp.ai/ai-dispatcher/features/capacitated-vehicle-routing/) * [Zone dispatching→](https://fieldcamp.ai/ai-dispatcher/features/zone-dispatching/) * [Multi-day route planning→](https://fieldcamp.ai/ai-dispatcher/features/multi-day-route-planning/) * [Dynamic rerouting→](https://fieldcamp.ai/ai-dispatcher/features/dynamic-rerouting/) * [Route dispatching→](https://fieldcamp.ai/ai-dispatcher/features/route-dispatching/) 07 Field service software platform ## Field service dispatch software is one piece. _The rest fits the same way._ Every feature is configured around your business — and connected to the same data. Take the whole platform, or just plug in the AI dispatcher. [Job SchedulingOne-off, recurring, and multi-day on one board→](https://fieldcamp.ai/scheduling/)[Route OptimizationCut transit time once the day is assigned→](https://fieldcamp.ai/route-optimization/)[Team ManagementSkills, certifications, zones, shift preferences→](https://fieldcamp.ai/team-management/)[AI CSRAnswers calls and books jobs into the board→](https://fieldcamp.ai/unified-inbox/)[Work Order ManagementEvery job, intake to paid, one record→](https://fieldcamp.ai/work-order-management/)[Reporting & AnalyticsCapacity, utilization, and dispatch outcomes→](https://fieldcamp.ai/reporting-analytics/) 08 Dispatch software FAQ ## Dispatch software — questions, answered. ### What is field service dispatch software? Field service dispatch software [assigns jobs to the right technician and time slot](https://fieldcamp.ai/scheduling/), then keeps the field and office in sync. [FieldCamp's AI dispatcher goes further than routing](https://docs.fieldcamp.ai/ai-dispatcher/what-is-ai-dispatcher): it assigns by skill, service zone, truck capacity, customer time windows, and compliance deadlines together — and shows the reasoning behind every assignment. It runs in Auto Dispatch (assign the moment a job is created) or Assist Dispatch (queue suggestions for a dispatcher to review). Dispatching software like this [replaces the whiteboard and the back-and-forth texts](https://fieldcamp.ai/work-order-management/) with [one board the whole shop trusts](https://fieldcamp.ai/blog/hvac-dispatching-tips/). ### What makes the AI Dispatcher different from a routing tool? Route optimization draws the most efficient line between stops — it assumes the jobs are already assigned. The AI Dispatcher decides who gets the job in the first place, weighing capacity (dollars and jobs per truck), skills, zones, and compliance. FieldCamp does the assigning; it knows a truck is 80% full before adding the next job, and it [weighs thousands of options per run](https://docs.fieldcamp.ai/ai-dispatcher/how-ai-dispatcher-works-under-the-hood). [Route optimization then sequences the day](https://fieldcamp.ai/route-optimization/) once it's assigned. ### What is Auto Dispatch vs Assist Dispatch? [Auto Dispatch (Immediate)](https://docs.fieldcamp.ai/ai-dispatcher/automate-daily-dispatch) means the AI automatically suggests the best technician and schedule the moment a job is created. Assist Dispatch (Queue) adds jobs to a queue so your dispatcher can [review, edit, and dispatch them to the AI later](https://docs.fieldcamp.ai/ai-dispatcher/reviewing-ai-suggestions). You choose the mode, and you can start in Assist and switch to Auto once you trust the suggestions. ### Does the dispatch software explain why each job was assigned? Yes. Every assignment carries its reasoning — the matched skill or certification, the service zone, the remaining capacity, the customer time window, and any compliance deadline it protected. The AI Dispatch list shows the AI Status, the suggested technician, and the reason for each job. If you disagree, drag the card to another tech and the AI re-checks the whole board for conflicts. ### Can the AI dispatcher be trained on my rules? Yes. It's configured around your business — your skills and certifications, your zones, your capacity limits, your shift-end and overtime guardrails, and the tribal knowledge your best dispatcher carries. It dispatches the way your shop would, not by a generic playbook. ### Which trades use FieldCamp dispatch software? [HVAC dispatch software](https://fieldcamp.ai/hvac-software/), [plumbing](https://fieldcamp.ai/plumbing-software/), hood cleaning, pest control, electrical, solar installation, property management, and more. Any business that runs trucks or crews and assigns work by skill, zone, and capacity benefits from [automated dispatching with Auto and Assist modes](https://fieldcamp.ai/ai-dispatcher/). ## Want a dispatcher _that knows your rules?_ Book a fifteen-minute call. We’ll map how you dispatch today and train the AI on your skills, zones, capacity, and the rules that can’t slip. [Book a 15-minute call](https://calendly.com/jeel-fieldcamp/30min) No demo deck. Just your business and ours.