Zone-based dispatching that turns territory rules into route logic
Stop watching techs drive across town into someone else’s territory. FieldCamp keeps every job inside the right territory, zones assigned to techs, enforced by the optimizer, not tracked in someone’s head.
Geographic dispatching that works in practice
Territories only work when every job and every tech follows the same boundaries. FieldCamp tags jobs by address, matches them to zones, and feeds those rules into every optimization run
Tag each tech with their territory
Carlos handles the north side. Susan owns downtown. Every technician gets a zone list, so the optimizer never sends them to a place they don’t belong. Territory dispatch rules live in the system, not in someone’s head.
Every job knows where it belongs
Each job is tagged to a zone based on its address. When a new job comes in, it already knows which territory it falls in. No manual sorting, no guessing.
Define service areas your way
Draw a radius around a point. Trace a polygon on the map. Paste a list of zip codes. Three ways to define a service zone, because no two companies carve up their territory the same way.
Map teams to territories explicitly
Each service area is assigned a team. When you hire someone new for the east side, add them to that zone, and they start getting east-side jobs the same day. No retraining the dispatcher.
An agent that enforces zone rules around the clock
Set up a zone-aware assistant, and it handles territory compliance automatically, jobs tagged by address, techs matched to their zones, boundaries respected on every run. If a job falls outside every defined zone, the agent flags it for manual review instead of guessing. New hire added to the east side? Add them to the zone. The assistant picks them up on the next dispatch run.
Dispatcher-memory territories vs. Zone-based dispatching software
hen zones depend on the dispatcher’s memory, one sick day breaks the whole morning. Here’s what’s different when boundaries are built into the software.
Dispatcher-memory territories
Zones live in the dispatcher’s head.
New dispatchers take weeks to learn who goes where.
One sick day, and jobs get routed wrong all morning.
Territory rules bend depending on who’s dispatching.
Territory changes = update the dispatcher, hope they remember.
Zone-based dispatching software
Zones are data, assigned to techs, attached to jobs, fed to the optimizer.
New dispatchers effective on day one.
Same rules every day, regardless of who’s at the desk.
Solver factors zones into every assignment decision.
Boundaries update instantly, draw, save, optimize.
How a pest control company cut cross-town drives to near zero
6 zones. 15 techs. Before zone-based dispatching, techs regularly drove 30+ minutes into zones that weren’t theirs.
Draw 6 zones on the map: 3 polygons for the urban core, 3 radius zones for the suburbs. Tag each of 15 techs with their zones. Two senior techs float across all 6.
Jobs auto-tag by address. Solver builds routes inside zone boundaries. Techs see tight geographic loops instead of cross-town zig-zags.
Average drive between jobs dropped from 25 minutes to 11. Fuel costs fell noticeably. The office manager stopped spending the first 45 minutes every morning sorting jobs by territory.
Works with what you already run
ServiceTitan
Jobs auto-tag to zones by address. Zone-optimized routes push back with correct tech assignments.
Jobber
Sync job list and crew zones. Techs see only their territory’s jobs in the app.
Housecall Pro
Import jobs and service areas. Zone assignments push back with accurate ETAs.
REST API
Build your own integration. Define zones, assign techs, and get optimized routes back. Full docs available.
Draw your territories. The optimizer does the rest.
Tag your techs, draw your boundaries, let the dispatcher handle it.
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