--- title: "AI Receptionist" url: "https://fieldcamp.ai/ai-receptionist/" date: "2026-06-01T05:52:52+00:00" modified: "2026-08-12T13:05:53+00:00" type: "WebPage" resource: "https://fieldcamp.ai/ai-receptionist/" timestamp: "2026-08-12T13:05:53+00:00" author: name: "Jeel Patel" word_count: 2566 reading_time: "13 min read" summary: "AI Receptionist" description: "FieldCamp AI Receptionist answers every call after hours, qualifies the job, and books a certified technician through AI Dispatcher — not just a calendar s..." keywords: "AI Receptionist" language: "en" schema_type: "WebPage" --- # AI Receptionist _Published: June 1, 2026_ _Author: Jeel Patel_ AI Receptionist # The AI receptionist that books your jobs — *not just your calendar.* FieldCamp AI Receptionist is an AI voice agent that answers every call, qualifies the job, and books it through [FieldCamp AI Dispatcher](https://fieldcamp.ai/ai-dispatcher/) against technician skills, zones, and drive time. A virtual receptionist that behaves like a trained CSR — not a phone tree, and not an answering service that takes a message. It works after hours, on weekends, and through peak season. For [HVAC](https://fieldcamp.ai/hvac-software/ai-receptionist/), [plumbing](https://fieldcamp.ai/plumbing-software/), [electrical](https://fieldcamp.ai/electrician-software/) and [cleaning](https://fieldcamp.ai/cleaning-business-software/) — and for the field operations trades software never covered, like [EV charger servicing](https://fieldcamp.ai/ev-charger-installation-maintenance/) and standby generator maintenance. [Start free](https://voice.fieldcamp.ai/auth/signup)[Book a 15-minute call](https://calendly.com/jeel-fieldcamp/30min)Plans from $99 a month. Every plan books through AI Dispatcher. 24/7 Answers after hours, weekends, and peak season 5 systems Books into Jobber, Salesforce, ServiceTrade, Dynamics 365 and Housecall Pro $99 Entry plan, with AI Dispatcher included rather than upsold 01 After-hours answering ## More calls come in after five. *Your AI receptionist answers every one.* The phone does not stop at 5pm. Emergencies land at midnight, property owners call from other time zones at 4am, and peak season doubles the volume overnight. Most shops answer that with [staff on rotation](https://fieldcamp.ai/ai-dispatcher/on-call-rotation-management/), [an answering service that takes a message](https://fieldcamp.ai/hvac-software/answering-service/), or voicemail. FieldCamp AI Receptionist covers the hours a human rota cannot. The voice agent picks up on the first ring at 2am, holds a real conversation, and books the job. Your morning starts with a scheduled board instead of a voicemail queue. After-hours agentLive · 5:00pm to 7:30amAnswer the callstartCallPicks up on the first ring, every hour of the night.Qualify the jobagentNodeEmergency or routine? Which system? Commercial or residential?Book the jobagentNodeAI Dispatcher assigns a certified technician in zone, then confirms the window.Confirm and closeendCallSends the confirmation text and writes the job to your FSM.✦14 calls answered overnight · 11 booked · 0 voicemails02 Hear it work ## Three calls, three right answers. *That is AI call routing.* The same agent handles an emergency, a routine tune-up, and a commercial escalation — and does something different with each. Press play. The transcript follows along, and you can jump to any line. [callDemo] 03 Emergency triage ## Not every after-hours call is an emergency. *Emergency call triage decides.* A no-cooling call in July and a routine maintenance question are not the same job. They should not wake the same technician. FieldCamp AI Receptionist [qualifies the call before booking anything](https://docs.fieldcamp.ai/inbox/ai-receptionist-setup-and-deployment). [Emergencies go straight onto tonight’s board](https://fieldcamp.ai/ai-dispatcher/emergency-job-handling/). Routine work takes the next open slot. Anything the agent cannot classify confidently [waits in a queue for a person in the morning](https://docs.fieldcamp.ai/online-booking/playbooks-and-conversation-rules-fieldcamp). It does not guess, and it does not wake a technician to find out. Overnight queue14 calls11:42pMarisol Reyes — residentialNo cooling upstairs, house sitting at 89 degreesEmergency · tonight1:15aNorthgate Property Group — commercialRooftop unit alarm at the Mesa siteTransferred to on-call3:08aDwayne Whitfield — residentialWants a maintenance visit sometime next weekBooked · Thu 9 to 11a4:31aUnknown — out of area codeAsking about a service plan across two propertiesQueued for reviewAnything the agent cannot classify confidently is queued, never guessed.04 Booked through AI Dispatcher ## Most AI receptionists book a slot. *This one books a technician.* An empty box on a calendar is not a scheduled job. Someone still has to work out who is qualified, who is closest, and who has room. FieldCamp AI Receptionist books through FieldCamp AI Dispatcher, live on the call. The dispatcher matches the job to a technician [by skills and certifications](https://fieldcamp.ai/ai-dispatcher/skill-based-technician-assignment/), keeps them [inside an allowed zone](https://fieldcamp.ai/ai-dispatcher/zone-and-territory-constraints/), and sequences the day around drive time. When the day changes, [it re-optimizes the board](https://fieldcamp.ai/ai-dispatcher/dynamic-rerouting/). A confirmed appointment never moves. Live transcript11:42pCaller The upstairs unit stopped blowing cold about an hour ago. FieldCamp AI Receptionist That sounds like tonight rather than tomorrow. Are you still at 4418 East Presidio? Caller Yes, that's us. FieldCamp AI Receptionist I have a certified technician who can be there between 12:30 and 1:30 tonight. Shall I book that? AI Dispatcher · assigning0.9s✓Skills and certifications✓Allowed zone✓Capacity✓Drive timeAndre CoulterEPA 608 · Mesa zone · 14 min away5 of 8 jobsAssignedPriya RaghunathanEPA 608 · Tempe zone · 38 min away7 of 8 jobsWes TanakaNo 608 cert · Mesa zone · 9 min away4 of 8 jobsWes is closer but is not EPA 608 certified. Priya is certified but out of zone and nearly full. Andre clears all four constraints.05 Core features ## What FieldCamp AI Receptionist *actually does on a call.* Four things, on every call, without a phone menu in front of any of them. ### Natural conversations Callers speak normally instead of working through a phone menu. FieldCamp AI Receptionist understands accents and follows a caller who changes their mind halfway through a request, so nobody has to restate what they need as a menu option. ### Knowledge base sync FieldCamp AI Receptionist learns your service areas, hours, pricebook, and FAQs [from your own documents and website](https://docs.fieldcamp.ai/online-booking/ai-knowledge-base-and-personas), so it quotes your prices rather than a generic script. ### Action taking FieldCamp AI Receptionist books the appointment, captures the lead, [raises the quote from your pricebook](https://fieldcamp.ai/quotes/), and writes all of it into your field service system while the caller is still on the line. ### Smart routing Commercial calls can route to a person while residential books automatically. Urgent calls [transfer to an on-call dispatcher](https://docs.fieldcamp.ai/inbox/calls-setup-and-usage) with the full conversation attached, so nobody repeats themselves. 06 Recordings and transcripts ## AI call recording and transcription — *every call searchable.* You cannot coach what you cannot hear. Every conversation the voice agent handles is captured end to end: [audio recording, a full turn-by-turn transcript](https://docs.fieldcamp.ai/ai-dispatcher/reviewing-call-recordings-and-summaries), and the variables the agent extracted — the address, the equipment, the urgency — all attached to the job it created. Completed calls are stored with transcript, recording, disposition and call tags, and can be filtered by agent, campaign, caller number or outcome. Run 4,182 · after-hours agentBooked1:47 / 3:120:04CallerUpstairs unit stopped blowing cold.0:07AgentI can get someone out tonight. Same address on Presidio?0:12CallerYes.Extracted variables`service_address`4418 E Presidio Rd`equipment`Split system, upstairs`urgency`emergency`customer_type`residentialDispositionBooked✓Captured the address✓Classified urgency✓Offered a window–Asked about the service plan07 Build it from your AI tools ## Build your AI receptionist *from Claude or Cursor.* [FieldCamp Voice ships an MCP server](https://docs.fieldcamp.ai/integrations/mcp-server). Point any MCP client at it and your coding agent can build the call flow with you. [List your agents](https://docs.fieldcamp.ai/ai-agents/voice-agents), read one back as TypeScript, change the greeting or the triage rules in a conversation, and save it as a draft. [The same API key](https://docs.fieldcamp.ai/api-reference/authentication) works for both. Describe the shop — hours, emergency rules, what to ask, when to transfer — and [the agent writes it](https://fieldcamp.ai/workflow-builder/). No drag-and-drop, unless you want it. ▤after-hours triage rulesour after-hours agent keeps booking non-emergencies onto the same night. route commercial to the on-call dispatcher instead Reading the agent now — it has one triage node with no commercial branch, which is why everything lands on tonight's board. Ran 2 commands › Added a commercial intake path and tightened the emergency bar so routine work books into the next open slot. Ran 3 commands, saved workflow +2 nodes -1 edge › Saved as draft v7. Commercial callers now transfer to the on-call dispatcher, routine residential books into the morning, and emergencies still go out tonight. Test it before you publish. Type / for commandsfieldcamp-voice MCPOpus 5 · High08 Webhooks, API and SDKs ## AI receptionist API, webhooks and SDKs — *the call data is yours.* Call handling should not be a black box that hands you a summary email. ### Webhooks Every completed call [fires a webhook with the transcript](https://docs.fieldcamp.ai/api-reference/webhooks), the extracted variables, and the outcome. [Signed, retried, and delivered](https://docs.fieldcamp.ai/api-reference/webhook-events) to whatever you run. ### REST API [Start calls, read runs, manage phone numbers and agents](https://docs.fieldcamp.ai/api-reference/quickstart). The same API the FieldCamp app uses — nothing held back for an enterprise tier. ### Python and TypeScript SDKs Generated from the API, so the types never drift from what the server actually accepts. ### Knowledge base Upload your pricebook, service agreements and FAQs. The agent answers from your documents rather than a script it was handed. ### Embeds [Drop the same agent](https://docs.fieldcamp.ai/online-booking/embeddable-chat-widget) [on your website as voice or chat](https://fieldcamp.ai/online-booking/), so the after-hours conversation starts wherever the customer already is. ### Custom tools Give the agent [an HTTP endpoint, a transfer target, or your own MCP server](https://docs.fieldcamp.ai/ai-agents/agent-connections), and it can call them mid-conversation. 09 Fits on top of any FSM ## AI receptionist integrations — *keep the system your team already knows.* Nobody wants to replace their field service software just to answer the phone better. You should not have to. [FieldCamp AI Dispatcher is the integration layer](https://fieldcamp.ai/ai-dispatcher/what-is-an-ai-dispatcher/), and FieldCamp AI Receptionist runs on top of it. Because FieldCamp AI Dispatcher [already connects to the systems below](https://fieldcamp.ai/integrations/), FieldCamp AI Receptionist books into whichever one you run — [two-way, so your dispatchers keep working where they always have](https://docs.fieldcamp.ai/integrations/apps-and-integrations-all-fieldcamp-connections). - Jobber - Salesforce Field Service - ServiceTrade - Microsoft Dynamics 365 - Housecall Pro (read-only) - ServiceTitan (job import) 10 Popular options and pricing ## AI receptionist pricing: every plan does everything. *Only the call volume changes.* FieldCamp AI Receptionist plans start at $99 a month and [scale by call volume rather than by feature](https://fieldcamp.ai/pricing/). Booking through FieldCamp AI Dispatcher is included on the entry plan. Annual billing includes two months free. Enterprise adds dedicated capacity, an SLA, a BAA, and multi-brand routing, with volume rates from $0.10 a minute. Solo $99/mo 1 to 2 trucks About 125 calls 500 min · $0.198/min About 6 calls a day, answered and booked. 5 calls at once Crew $299/mo 3 to 8 trucks About 450 calls 1,800 min · $0.166/min About 20 calls a day, with quoting and dispatch. 15 calls at once Shop $599/mo 10 to 20 trucks About 1,000 calls 4,000 min · $0.150/min About 45 calls a day across multiple numbers. 40 calls at once Fleet $999/mo 20+ trucks About 2,000 calls 8,000 min · $0.125/min About 90 calls a day, multi-location routing. 100 calls at once Included on every plan - Discovery on the call, then a quote - Triage into your sales pipeline - Books jobs through AI Dispatcher - Quotes from your pricebook 10 Built on FieldCamp Voice ## FieldCamp Voice — *the AI voice agent platform underneath.* FieldCamp AI Receptionist is built on FieldCamp Voice. FieldCamp Voice is a standalone voice AI platform built for field operations. It runs the call [over your existing telephony](https://docs.fieldcamp.ai/integrations/a2p-10dlc-and-toll-free-verification) — Twilio, Telnyx, Plivo, Vonage, Cloudonix, or an Asterisk PBX — and [writes every outcome into the field service data model](https://fieldcamp.ai/crm/). You can buy FieldCamp Voice on its own and design your own call flows, or take FieldCamp AI Receptionist configured and ready to answer. [FieldCamp Voice, the platform underneathBuy the voice platform on its own and design the call flow yourself. Inbound, outbound, MCP authoring, your own carrier.](/voice/)[How FieldCamp AI Dispatcher decidesSkills, certifications, zones, capacity and drive time — the engine that turns an answered call into an assigned technician.](/ai-dispatcher/) 11 Who it answers for ## AI receptionist for HVAC, plumbing and cleaning *— and the field work nobody built for.* [Field service software stops at about eight trades](https://docs.fieldcamp.ai/data-model/built-for-any-operation). Field operations is bigger than that, and every business in it answers a phone. The trades - HVAC - Plumbing - Electrical - Cleaning and janitorial - Pest control - Garage door - Landscaping - Roofing Field operations - EV charger servicing - Telecom field work - Wind turbine servicing - Standby generator maintenance - Utility vegetation management - Used-oil collection - Hydrovac services - Property management How to compare ## How to compare AI receptionists *— six questions to ask any vendor.* Run every product through the same six questions. Including this one. ### Is it native, or bolted on? An AI receptionist that *is* your scheduling system has no sync to break. An add-on always does. Ask where the booking lands, and how it gets there. ### Which channels are actually live? Not which channels the product supports in theory — which ones are switched on for your account on day one, and what happens when a channel is down. ### Where does an escalation go? To your own dispatcher, with the customer and the job already captured? Or to an outsourced call centre that has never heard of your business? ### Does it separate an emergency from a routine job? A no-heat call in January and a filter change are not the same call. Ask what happens to each, and who gets texted. ### Does it recognise a customer who has called before? It should read the history your technicians read. If it works off a separate contact list, it will ask for the address again. ### What does it cost once it is running? Channels, booking path, escalation, implementation. Compare the whole number, not the headline. 12 On a shortlist ## FieldCamp vs *Avoca AI, ProBook AI and Jobber AI Receptionist.* Each comparison is written to stay useful even if you do not pick FieldCamp, and each one names what the other product does better. ### Avoca AI Both answer every call, book jobs and write into your CRM. FieldCamp AI Receptionist resolves the booking to a named technician on skills, zone, capacity and drive time, and re-optimizes the board when the day changes. [Avoca AI](https://fieldcamp.ai/reviews/avoca-ai/) shapes which slots get offered, and adds CSR coaching FieldCamp has no equivalent for. [FieldCamp AI Receptionist vs Avoca AI](/ai-receptionist/vs-avoca/). ### ProBook AI FieldCamp answers the call and assigns the technician, across field operations. ProBook AI assigns the technician, inside home services. Both dispatch well — the differences that survive scrutiny are scope: which industries each one covers, which field service platforms each one connects to, which phone systems each one runs on, and whether you can read a price before booking a sales call. [FieldCamp AI Receptionist vs ProBook AI](/ai-receptionist/vs-probook/). ### ProBook AI against Avoca AI The two are constantly compared and they solve different problems — one is built around dispatch, the other around the front office. That breakdown is written from what each company publishes about itself, with FieldCamp named once and clearly labelled. [ProBook AI vs Avoca AI, head to head](/ai-receptionist/probook-vs-avoca/). ### Jobber AI Receptionist Jobber’s own receptionist books a visit into the Jobber calendar. FieldCamp AI Receptionist books through FieldCamp AI Dispatcher and assigns a named technician. FieldCamp AI Dispatcher also syncs two-way with Jobber, so you can keep Jobber and change only what answers the phone. [FieldCamp AI Receptionist vs Jobber AI Receptionist](/ai-receptionist/vs-jobber/). 13 AI receptionist FAQ ## AI receptionist questions, answered. What is an AI receptionist? An AI receptionist is a voice agent that answers inbound business calls, works out what the caller needs through natural conversation, and takes action — booking appointments, capturing lead details, and routing urgent calls to a person. FieldCamp AI Receptionist adds a step most do not: it books the job through FieldCamp AI Dispatcher against technician skills, zones, and drive time. Does an AI receptionist work with ServiceTitan or Jobber? Yes. FieldCamp AI Dispatcher syncs two-way with Jobber, Salesforce Field Service, ServiceTrade and Microsoft Dynamics 365, reads from Housecall Pro, and imports ServiceTitan job exports with the column headers recognised automatically. FieldCamp AI Receptionist books through that connection, so your dispatchers keep working in the system they already use. Can an AI receptionist tell an emergency from a routine call? FieldCamp AI Receptionist qualifies every call before booking. Emergency work goes onto the current day’s board, routine work is booked into the next available slot, and anything FieldCamp AI Receptionist cannot classify confidently is held in a queue for a person to review rather than guessed at. Will callers know they are talking to AI? FieldCamp AI Receptionist holds a natural spoken conversation and answers from your own pricing and service information rather than a script, so callers get a direct answer instead of a phone menu. FieldCamp AI Receptionist transfers to a person whenever a caller asks, and passes the full conversation across so nobody has to repeat themselves. ## Want it answering tonight? We configure FieldCamp AI Receptionist around how your shop actually takes calls — your hours, your emergencies, your pricebook. [Start free](https://voice.fieldcamp.ai/auth/signup)[Book a 15-minute call](https://calendly.com/jeel-fieldcamp/30min) --- _View the original post at: [https://fieldcamp.ai/ai-receptionist/](https://fieldcamp.ai/ai-receptionist/)_ _Served as markdown by [Third Audience](https://github.com/third-audience) v3.6.1_ _Generated: 2026-08-12 13:05:54 UTC_