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Field ops on autopilot →AI Dispatcher → 1:1 demo

Appliance Repair

Appliance repair software that knows every machine in every home — down to the serial number.

Property, appliances, and service plans — all first-class. AI dispatch, recurring maintenance, flat-rate estimates, invoicing, and payments in one platform — the appliance repair business software residential and light-commercial contractors actually run on.

Book a 15-minute callWe'll spin up your data model on the call.
4.8Capterra

Trusted by shops — single van to franchise.

Washers & DryersRefrigeratorsOvens & RangesDishwashersMicrowavesSmall Appliances

01  The Appliance Repair data model

Every property, every appliance — structured, not a notes field.

FieldCamp ships an appliance repair layout the day you sign in: a Property → Appliance hierarchy with typed fields for make, model, serial, install date, and warranty — the appliance-level tracking the enterprise platforms reserve for enterprise contracts. It doubles as your appliance repair CRM software — every property, owner, and service plan on one record. Service history rolls up to each appliance automatically on its equipment record, and the moment a maintenance gap opens, FieldCamp flags it and drafts the win-back.

847 Cedar Lane
Lapsed
Object model

847 Cedar Lane

Austin, TX · Owner Sarah Kowalski

Lapsed
Residential4 appliances1 overdue
LG WM3900HBAWasherOverdue
LG DLEX3900BDryerDue soon
Samsung RF28R7351SRRefrigeratorGood
Bosch SHPM88Z75NDishwasherGood
Service planLapsed

Essential maintenance · 1 visit / year

Last visitFeb 10, 2024 · expired
CoversAll 4 appliances · priority booking
Record

LG WM3900HBA

Washer · 847 Cedar Lane

Overdue
OverviewService recordsFiles
Specs
Appliance typeSelectWasher
MakeTextLG
ModelTextWM3900HBA
Serial numberTextK47X-LG-002
Install dateDateFeb 14, 2021
Warranty expiryDateFeb 2023Expired
Service records16-month gap
Feb 10, 2024

Drum bearing replacement · Carlos M.

Oct 3, 2022

Door latch repair · drum seal · Priya K.

FieldCamp caught the gap. Warranty expired + 16 months since service — a maintenance visit was scheduled and a parts estimate drafted for approval.

Linked records

Each appliance links directly to its property. Open one address and see every machine, service plan, and visit — no searching through notes.

Typed fields

Appliance type, make, model, serial, install date, warranty expiry, service status — structured fields with real types, never a free-text dump.

Service history

Every visit rolls up to the appliance it touched. Gaps past your threshold raise a flag the tech sees on arrival.

Shared record views

One record per appliance — specs, service log, files — the same source your CSRs, dispatchers, and techs work from.

02  Lead & book

Every lead, every channel — answered and booked.

WhatsApp, SMS, Instagram, Google, web, and the phone land in one inbox. The AI receptionist answers in seconds, books by service area, and the lead arrives already matched to the property and appliances on file — so nothing slips and no call goes unanswered.

Sarah Kowalski
AI
One thread fromWhatsAppSMSInstagramGoogleWeb

Sarah KowalskiNew

847 Cedar Lane · Essential plan

WhatsApp
My washing machine is making a loud noise — can someone come look at it?

Sarah · 5m ago

AI Receptionist · auto-replyHappy to help, Sarah! I can book a Washer Diagnostic for Tue Jun 3, 9:00 AM — does that work?
Yes that works, thank you!
Online bookingStep 4 of 6
Service area · 78701✓ Central Austin
Washer Diagnostic$99 · 60m
Tue Jun 39:00 AM ✓
AI extracted94% match
IssueLoud noise from washer
ApplianceLG WM3900HBA
SourceWhatsApp
JOB-1847 · Washer DiagnosticScheduled
AI booked it · matched to 847 Cedar Lane

03  Appliance repair scheduling & dispatch

Two minutes to fill the board. Then it shows its work.

FieldCamp is appliance repair scheduling software with an AI dispatcher that knows the van is 80% full before adding the next job. It assigns by tech skill — brand certification, refrigerant handling, comfort with commercial-grade units — plus zone, drive time, and capacity. Every card lands with a one-click reason. Reschedule a no-access or parts-delay call and it rebalances the rest of the day without breaking your other windows, and you can see exactly how the AI matched the job before you approve.

Auto mode fills the week the moment a job is created. Assist mode queues every assignment for your dispatcher to review.

Dispatch · Wed, May 29
TechVanAMPMCapacity

Carlos M.

Van A · LG / Samsung cert.

Washer drum repair

8–10 AM

11m to next

Dryer belt replace

11–12 PM

$2.8K / $3.2K87% full

Priya K.

Van B · Whirlpool / GE cert.

Fridge diagnostic

9–10 AM

8m to next

Oven element swap

1–2 PM

$1.7K / $3.0K57% full

Jordan R.

Van C · Multi-brand

Plan visit

8–9 AM

18m to next

Dishwasher leak

11–12 PM

$2.1K / $3.0K70% full
Why Carlos: holds LG & Samsung cert · in zone 2 · 87% booked, still has headroom for the drum repair.
AI filled the board · 1m 52s0 conflicts

04  Appliance repair estimating software

Good, better, best — approved on the spot.

Build a good-better-best estimate from the flat-rate pricebook, attach the photo of the failed part, and let the customer approve and e-sign on the spot — it converts to an invoice in one tap. FieldCamp even drafts the quote from what the appliance record already knows. Not sure where to set your numbers? Run the parts and labor through our free service price calculator and labor cost calculator before you build the pricebook.

EstimateEST-1904 · 847 Cedar Lane
Sent
Repair

$340

Drum bearing replacement

Declined
Repair + Plan★ Best

$520

Bearing + 1-yr service plan

✓ Approved · e-signed
New Appliance

$1,240

LG replacement + install

Approve
Repair + Plan · line itemspriced from flat-rate pricebook

LG drum bearing assembly (ACQ85131802)OEM partMk 30%

×1$112.00

Drum seal + boot gasket

×1$58.00

Repair laborHourly

×2 hr$150.00

Diagnostic feeFlat-rate

×1$99.00
Total · deposit due Jun 3$519.00
Drafted from gap + expired warranty

05  Appliance repair invoicing software

Invoice from the driveway. Paid before you pull away.

The visit auto-generates a branded invoice. Collect with Tap-to-Pay, ACH, card, or Apple Pay, auto-charge the card on file for plan customers, and watch it sync to QuickBooks — no double entry, no chasing checks. Need something to start from today? Grab our free appliance repair invoice template.

INV-2187
Paid
Paid in full — collected via Tap-to-Pay in 42 seconds.

Bill to

Sarah Kowalski

847 Cedar Lane, Austin TX

Due

Jun 10, 2026

Drum Bearing Replacement

LG WM3900HBA · ACQ85131802

$112.00

Drum seal + boot gasket

Repair labor included

$58.00

Diagnostic fee

Flat-rate · LG WM3900HBA

$99.00
Subtotal$269.00
TX Sales Tax · 8.25%$22.19
Total$291.19
Balance due$0.00
✓ Synced to QuickBooksPlan renewal offered inline

Tap to Pay on iPhone

$291.19

847 Cedar Lane · INV-2187

PayTap card or phoneACH bank transferCard · •••• 7731

Secured by Stripe

Paid in 42s · synced to QuickBooks

06  Appliance repair maintenance software

Maintenance plans that actually get scheduled.

FieldCamp is the appliance repair maintenance software that turns service plans into scheduled, recurring revenue. Service plan is a first-class field on the property — Active, Lapsed, or None. Plan visits get scheduled automatically; lapsed plans land in the win-back queue. The win-back drafts and reminders run on the AI Workflow Builder, so a lapsed plan triggers the follow-up without anyone remembering to send it. The AI receptionist knows the plan when they call, and so does the tech in the van.

Recurring billing, visit chains, and reminder texts are built in — not bolted on through a third-party automation.

Service plans · 412 active

412

Active

34

Lapsed

289

No plan

Premium · 2 visits/yr

148 properties · 10 due this month

Active

Essential · 1 visit/yr

264 properties · 39 due this month

Active

Lapsed > 6 months

34 properties

Lapsed
49 visits auto-scheduled · next 30 daysWin-back · 34
Recurring visits, auto-booked

07  Capabilities

Everything an appliance repair shop runs on, on one platform.

Reporting, mobile, accounting, and compliance — the rest of the appliance repair business software a repair company runs on, woven into the same property and appliance records. No swivel-chair between five tools. Track every part on the truck with built-in inventory management so a fridge compressor swap never stalls for a missing part.

Reporting & ask-the-data

  • Business health dashboard
  • Ask-the-data chat (plain English)
  • Tech-by-tech revenue + close-rate
  • Live job-margin + capacity metrics
  • Membership & recurring-revenue view

Mobile & field

  • iOS + Android app — offline-safe
  • GPS tracking + on-my-way text
  • Photos + notes attached to the appliance
  • Time tracking + clock-in by job
  • Works in the basement with no signal

Pricebook & accounting

  • Flat-rate pricebook (OEM parts + labor)
  • Margin rules + live supplier pricing
  • Customer financing offered inline
  • QuickBooks sync (Online + Desktop)
  • Two-way payouts + deposits

Compliance & custom objects

  • Brand certification tracking per tech
  • Warranty registration + recall log
  • Parts-on-order status per appliance
  • Any custom field, object, or workflow
  • Same dispatch board, same reports

08  Why it matters

Three reasons appliance repair shops switch. And stay.

01

Every property has a history.

When the call comes in, the tech sees every appliance, every service visit, every warranty on that address — without scrolling through a notes field. Diagnoses get faster. Repair-vs-replace recommendations get smarter.

02

Maintenance plans pay for themselves.

Plan status is a real field, not a tag. Visits chain. Lapsed plans land in a win-back queue. The AI receptionist upsells the right plan based on the appliance age it can see.

03

Built around your shop, not theirs.

Need brand cert tracking, warranty registration, or parts-on-order logs? Add a custom object — same engine, same dispatch board, same reports. It's the appliance repair field service software that scales from a one-van shop to a multi-brand franchise, with no separate compliance product to license. If you're weighing the move, see what an AI dispatcher actually is and read why AI dispatching beats traditional dispatch software for a small shop. It's the same all-in-one field service management software thousands of trades run on — see how it transforms field service operations.

10  FAQ

Common questions appliance repair owners ask.

Appliance repair software is the all-in-one system that runs an appliance repair business — scheduling and dispatching technicians, tracking every property and the appliances installed there, sending estimates and invoices, processing payments, and reporting on the health of the business. As all-in-one appliance repair business software, it replaces separate scheduling, CRM, estimating, and invoicing tools. FieldCamp is appliance repair software built around a real data model: every property holds appliance records with make, model, serial, install date, warranty expiry, and a full service history. That structure makes diagnoses faster, maintenance plans easier to sell, and recurring revenue more predictable.

Yes — FieldCamp is appliance repair maintenance software. Service plan is a first-class field on the property — Active, Lapsed, or None — not a tag bolted on. When a plan is active, visits chain automatically on the recurrence you set (once a year, twice a year, quarterly), so appliance repair maintenance scheduling runs itself. Reminder texts go out 48 hours before. Lapsed plans land in a win-back queue with the AI receptionist primed to renew them when the customer calls in.

The best appliance repair scheduling software fills the board the way a seasoned dispatcher would — matching each job to the right technician by brand certification (LG, Samsung, Whirlpool, GE), service zone, van capacity, customer time window, and drive time, not just dropping pins on a calendar. FieldCamp's AI dispatcher does that in about two minutes and shows the reasoning behind every assignment, so the schedule the whole shop trusts is built before the first van rolls.

The best appliance repair dispatch software fills the board considering everything a real dispatcher weighs — tech brand certifications, service zones, van capacity in dollars and jobs, customer time windows, and drive time between stops. FieldCamp's AI Dispatcher does that in two minutes and shows the reasoning behind every assignment. You can run it on Auto (it assigns the moment a job is created) or Assist (every assignment queues for review).

Yes — that's the heart of how FieldCamp models appliance repair. Each property holds appliance records with Appliance type (Washer, Dryer, Refrigerator, Oven, Dishwasher, Microwave, and more), Make, Model, Serial, Install date, Warranty expiry, and a Service status pill (Good, Due soon, Overdue). Service history rolls up automatically; gaps over a configurable threshold trigger a warning the tech sees on arrival.

FieldCamp's custom-objects engine lets you add technician brand certification records, warranty registration logs, parts-on-order status, and repair notes as objects on the same platform — same reports, same dispatch board, same audit trail. You don't need a separate compliance product; the data lives next to the property and appliance it relates to.

Yes — estimates with good-better-best proposals, flat-rate pricebooks, photo-attached line items, and e-signature; invoices generated from the field with branded templates; payments via Tap-to-Pay, ACH, credit card, and Apple Pay; financing offered inline; and QuickBooks Online + Desktop sync. Invoices auto-charge for service-plan customers.

Appliance repair field service management software is the all-in-one system that connects the office (scheduling, CRM, invoicing) to the field (mobile app, GPS, photos, payment). FieldCamp is built to fit shops from a one-van operation to a multi-brand franchise. The data model and AI dispatch scale; pricing starts at $25/user/month and we set up your data model with you on the onboarding call.

Get started

Want the best appliance repair software built around your shop?

Fifteen minutes. We'll spin up your data model — your service plans, your appliance types, your dispatch rules — on the call.