---
title: "Crew Dispatch"
url: "https://fieldcamp.ai/sg/cleaning-business-software/crew-dispatch/"
date: "2026-08-10T07:53:31+00:00"
modified: "2026-08-25T11:24:26+00:00"
type: "Article"
resource: "https://fieldcamp.ai/sg/cleaning-business-software/crew-dispatch/"
timestamp: "2026-08-25T11:24:26+00:00"
author:
name: "Jeel Patel"
categories:
- "Uncategorized"
word_count: 1198
reading_time: "6 min read"
summary: "Cleaning Crew Dispatch"
description: "Dispatch that knows your crew takes the MRT. Bus and MRT travel-time routing plus nearest-reliever reassignment for Singapore cleaning crews."
keywords: "Uncategorized"
language: "en"
schema_type: "Article"
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url: "https://fieldcamp.ai/plumbing-software/how-to-start-a-plumbing-business/"
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url: "https://fieldcamp.ai/blog/field-service-automation-guide/"
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url: "https://fieldcamp.ai/sg/hdb-condo-maintenance-software/best-software/"
---
# Crew Dispatch
_Published: August 10, 2026_
_Author: Jeel Patel_
# Cleaning Crew Dispatch
Dispatch that knows your crew takes the MRT.
**Cleaning crew dispatch software for Singapore.** The AI Dispatcher routes helpers by real travel time, driving or MRT and bus via OneMap, matches them to the right site, and swaps in the nearest reliever when someone calls in sick.
[Book a 15-minute call](https://calendly.com/jeel-fieldcamp/fieldcamp-for-singapore)A day planned around how your crew actually moves.
**4.8/5** on G2
**RitzHelper** scaled from **5 to 80+ cleaners** on FieldCamp in Singapore, dispatching by proximity across an MRT-dependent team. [Read the story →](/sg/customers/ritzhelper/)
Trusted across
Cleaning
Aircon
Pest Control
Facilities
HDB & Condo
## What Cleaning Crew Dispatch Software Does
Overview
### Crew dispatch that thinks in MRT stops.
Cleaning crew dispatch software plans each helper’s day around how they actually get between sites. FieldCamp factors MRT and bus travel time, keeps the right helper on the right site, and fills a sick-call gap with the nearest reliever, across your whole crew.
## Cleaning Crew Dispatch Singapore: MRT and Bus Travel-Time Routing
01 MRT & Bus-Aware Dispatch
### Real travel time. Not a van’s travel time.
Most cleaning crews in Singapore move between sites on the MRT and bus, but most dispatch tools plan the day as if everyone drives. FieldCamp’s AI Dispatcher can factor Singapore public-transport travel time, MRT and bus, through OneMap, so a helper’s day is built around how they actually get from one block to the next. Driving is the default; transit is a setting you turn on for the crews it applies to.
AI Dispatcher · Siti’s dayTransit routing · 3 sitesMRT + bus08:00 · Tampines Grove CondoOn timeTravel · MRT + 1 bus34 min10:15 · Bedok Central officeReachableRouted asPublic transport, not driving Public-transport travel time is factored via OneMap when transit routing is enabled for a crew; driving is the default.
## Cleaning Crew Dispatch Singapore: Nearest-Reliever Reassignment
02 Reliever Swaps
### Someone’s out. The nearest reliever’s already in.
Bedok Central office · 07:12Helper unavailableMNMun N. · called in sickBedok Central · daily office cleanGapDVReliever: Devi V.Nearest available, right skill, 2 stops away✦ Reassigned A helper calling in sick at 7am usually means a supervisor ringing around to find who’s free and close. FieldCamp can re-optimise and fill that gap by reassigning the nearest available reliever to the site, looking across your whole crew, not just the one site someone happens to be watching, and keeping the right skill on the job while it does.
## Cleaning Crew Dispatch Singapore: How It Works
03 How Crew Dispatch Runs
### From a day’s jobs to a real route. Four steps.
01
#### Sites and helpers set up
Each site’s job, required skill, and each helper’s zone and home area are on the record.
02
#### Dispatcher builds the day
The AI Dispatcher routes by real travel time, driving or MRT/bus via OneMap, and the right skill per site.
03
#### Reassign the nearest reliever
A sick call reassigns the nearest available reliever, keeping the skill and the route sensible.
04
#### Each helper sees their day
Assignments show in the app per helper, and clock in and out at the site is GPS-stamped.
## Cleaning Crew Dispatch Software Singapore: Capabilities
04 Crew Dispatch Capabilities
### A day that plans around real crews.
Driving or MRT & bus routing
Travel time factored for driving by default, or Singapore public transport via OneMap, set per crew.
Nearest-reliever swap
A sick call gets the closest available helper reassigned, across the whole crew, not one site.
Right helper, right site
Helpers matched to a site by zone and the required skill for that job, not just who’s free.
Each helper sees their day
Assignments show in the app per helper, and clock in/out is GPS-stamped, no per-person roster message.
## How Crew Dispatch Runs Across the Full FieldCamp Platform
05 Inside The FieldCamp Ecosystem
### One day’s crew. The whole platform moves.
Where each part of FieldCamp does its job on a day of cleaning deployment, from the booking to the invoice.
01
#### [AI Receptionist](https://docs.fieldcamp.ai/inbox/ai-receptionist-setup-and-deployment)
Takes client requests over WhatsApp or phone and books the visit into the schedule.
02
#### [AI Dispatcher](https://docs.fieldcamp.ai/ai-dispatcher)
Routes helpers by real MRT/bus travel time and the right skill, and reassigns the nearest reliever on a sick call.
03
#### Visit & GPS clock
The helper works the site’s checklist and clocks in and out GPS-stamped at the location.
04
#### [Workflows & AI Agents](https://docs.fieldcamp.ai/workflow-automation/workflows-overview)
A missed or late visit stays visible and a reviewable agent can draft the follow-up.
05
#### Invoicing
Completed visits roll into a consolidated invoice in SGD with GST, synced to your books.
## FieldCamp Integrations for Singapore Cleaning Businesses
06 Integrations
### Works with the tools you already run.
FieldCamp connects to your accounting, inbox, calendar, and payments, so crew deployment doesn’t turn into double entry. Set up under [Settings → Apps & Integrations](https://docs.fieldcamp.ai/integrations/apps-and-integrations-all-fieldcamp-connections).
[Accounting ](https://docs.fieldcamp.ai/integrations/connect-quickbooks-xero-and-wave-to-fieldcamp)→
QuickBooks · Xero · Wave — two-way invoice & payment sync
[Payments →](https://docs.fieldcamp.ai/payments/connect-stripe-for-online-payments-fieldcamp)
Stripe — online card payments, collected after the job
[Email & Calendar →](https://docs.fieldcamp.ai/integrations/connect-gmail-and-outlook-to-fieldcamp-setup-guide)
Gmail · Outlook · Google Calendar — inbox & schedule sync
[Messaging →](https://docs.fieldcamp.ai/integrations/fieldcamp-whatsapp-setup)
WhatsApp Business API · SMS — client comms & agent messages
[See all integrations in the docs →](https://docs.fieldcamp.ai/integrations)
## Cleaning Crew Dispatch and MRT-Aware Scheduling Singapore: Frequently Asked Questions
07 Cleaning Crew Dispatch FAQ
### Questions cleaning operators actually ask.
**Does dispatch account for helpers who travel by MRT or bus?**
Yes. The AI Dispatcher factors driving time by default and can also factor Singapore public-transport travel time, MRT and bus, via OneMap, set per your team. A helper who moves between sites on public transport gets a schedule that reflects how they actually get there, not a route that assumes a van.
**What happens when a helper calls in sick on the morning of a shift?**
The dispatcher can re-optimise and fill the gap by reassigning the nearest available reliever to that site, rather than a coordinator ringing around to find who’s free and close. It looks across your crew, not just the one site a supervisor happens to be viewing.
**Can it make sure the right helper goes to the right site?**
Yes. Helpers are matched to a site by zone and by the required skill for that job, so a specialised clean isn’t handed to someone who isn’t set up for it, and the assignment keeps travel sensible at the same time.
**How do helpers know where they’re going each day?**
Each helper sees their own day’s assignments in the app, so a supervisor doesn’t have to type out and send a separate roster message to every person each morning. Clock in and out at the site is GPS-stamped, so attendance sits on the job record.
**Is FieldCamp eligible for PSG grant funding?**
This is informational only. Singapore SMEs adopting field service software may be able to offset costs through the Productivity Solutions Grant (PSG), but eligibility depends on the approved vendor list and your company’s grant status at the time you apply. FieldCamp is currently in IMDA evaluation and is not yet an approved PSG vendor, so confirm current eligibility with Enterprise Singapore or your FieldCamp contact before you count on it.
## Want a day that plans around real crews?
[Book a 15-minute call](https://calendly.com/jeel-fieldcamp/fieldcamp-for-singapore)MRT and bus travel time, nearest-reliever swaps, and the right helper on every site.
---
_View the original post at: [https://fieldcamp.ai/sg/cleaning-business-software/crew-dispatch/](https://fieldcamp.ai/sg/cleaning-business-software/crew-dispatch/)_
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_Generated: 2026-08-25 11:24:27 UTC_