---
title: "AI Dispatcher"
url: "https://fieldcamp.ai/uk/ai-dispatcher/"
date: "2026-10-09T10:46:00+00:00"
modified: "2026-10-22T07:02:20+00:00"
type: "WebPage"
resource: "https://fieldcamp.ai/uk/ai-dispatcher/"
timestamp: "2026-10-22T07:02:20+00:00"
author:
name: "Jeel Patel"
word_count: 2193
reading_time: "11 min read"
summary: "Home›AI Dispatcher"
description: "FieldCamp's AI Dispatcher matches every job to the right engineer by skills, area, free time and travel time, and re-plans the day when urgent work comes in."
language: "en"
schema_type: "WebPage"
---
# AI Dispatcher
_Published: October 9, 2026_
_Author: Jeel Patel_
[Home](https://fieldcamp.ai/uk/)›AI Dispatcher
AI dispatcher · Job scheduling software · UK
# AI dispatcher for UK engineers. It plans the diary, and tells you why.
**FieldCamp’s AI Dispatcher plans your engineers’ day for you.** It matches each job to the right engineer by skills, postcode, availability and travel time, explains every decision, and helps you re-plan when a job overruns or gets cancelled. Sign off each suggestion, or let it get on with it.
[Book a demo](https://calendly.com/jeel-fieldcamp/fieldcamp-x-uk-field-service-operators)Engineer scheduling software for gas and heating engineers, electricians, air conditioning, pest control and property maintenance firms. Works with FieldCamp, or alongside the software you already use.
**Wednesday 14 October · Manchester & Stockport**18 jobs planned · no clashes**James**Heating · M2008:00 Boiler service · M2110:30 Radiator fit · M2014:00 Annual service · M19**Priya**Electrical · M1408:30 EV charger · M1412:00 Consumer unit · M1315:30 EICR · M15**Dan**Heating, gas · SK408:00 Gas safety check · SK410:00 Boiler repair · SK413:30 Breakdown · SK3**Why Dan for the boiler repair at 14 Elm Grove**Suggested · waiting for sign-offSkillsCombi boiler repairs are on his skills listPatchSK4 is in Dan’s areaAvailability3 hours free today, within his daily job limitTravel time11 minutes from his previous jobTime slotCustomer asked for 10am–12pmNext best: James, 24 minutes further away. Don’t agree? Move the job and the diary is re-checked.*★***4.8**G2 UK customer: [**PreventiPest**](https://fieldcamp.ai/customers/preventipest/)
01 The basics
## What is an AI dispatcher? A planner that never switches off.
An AI dispatcher is field service scheduling software that handles job allocation for you. It decides which engineer takes each job and when, weighing up skills, postcodes, availability, time slots and travel time, then books it into the diary and explains why. The office checks the plan rather than building it by hand.
### 01A job comes in
From a phone call taken by the AI receptionist, a booking link, your office team or the software you already use.
### 02It’s allocated
The right engineer and time slot, chosen by skills, area, workload and travel time, with the reasons shown.
### 03Engineers get their day
Each engineer’s job list is shared with them, and customers can book into real availability.
### 04The day changes, the plan follows
Overruns, cancellations and emergency call-outs are picked up, and the office is shown who can step in.
02 Why this engineer
## Job scheduling software that explains itself. No guesswork.
Plenty of scheduling tools call themselves “smart”. FieldCamp’s AI Dispatcher weighs up everything a good planner would, then shows you the reasoning on every job.
### 01Skills and qualifications
Each engineer’s [skills, including skill levels](https://docs.fieldcamp.ai/ai-dispatcher/skills-and-hierarchical-skills), so gas work only goes to Gas Safe registered engineers with it on their record.
### 02Areas and postcodes
Engineers stay within the [areas you set](https://docs.fieldcamp.ai/ai-dispatcher/service-areas-and-zones), from a single postcode district to a whole region.
### 03Availability and workload
Working hours and a [daily job limit](https://docs.fieldcamp.ai/ai-dispatcher/capacity-and-workload-limits) for each engineer, so nobody’s overbooked and no slot goes to waste.
### 04Time slots and priorities
The slot the customer asked for, the [type of job and how urgent it is](https://docs.fieldcamp.ai/ai-dispatcher/defining-job-types-and-priorities), including contract and SLA deadlines.
### 05Travel time
[Time on the road](https://docs.fieldcamp.ai/ai-dispatcher/multi-day-and-travel-setup) between jobs, so engineers spend the day working rather than stuck on the M60.
Your patch
Covering SK, M and WA postcodes with six engineers? Give each one their patch once. Nobody gets sent from Wigan to Stockport at half eight for a twenty-minute job.
03 Assist or Auto
## Assist or Auto. You decide how hands-on it is.
Start in Assist and [sign off every suggestion](https://docs.fieldcamp.ai/ai-dispatcher/reviewing-ai-suggestions). Once you’re happy with how it plans, switch your routine work to [Auto](https://docs.fieldcamp.ai/ai-dispatcher/automate-daily-dispatch). Same planner either way.
Assist mode
### It suggests. You sign off.
Each new job gets a suggested engineer and time slot, with the reasons. The office accepts, changes or rejects it before anything goes out.
- Good for the first few weeks, or busy diaries
- Every suggestion comes with its reasons
- Nothing goes to an engineer until you’ve accepted it
Auto mode
### It books jobs in as they arrive.
The AI Dispatcher allocates the best engineer and slot as soon as a job is created, so the office checks the diary rather than building it.
- Good for routine, high-volume work
- The same reasons shown on every job
- Move any job and the diary is re-checked
04 When plans change
## When the day doesn’t go to plan, it helps you re-plan.
A job runs over, a customer cancels, a boiler packs up at a care home. The AI Dispatcher works out what’s affected and who can step in, so the office isn’t redoing the diary by hand.
- Jobs running over — the [Dispatch Recovery agent](https://docs.fieldcamp.ai/ai-dispatcher/handle-late-jobs-and-cancellations) spots the jobs now at risk and recommends who should take them.- Cancellations — the Gap Filler agent scores your unallocated jobs by priority, distance and skills, and suggests one for the free slot.- Emergency call-outs — urgent jobs are fitted in, and the visits around them are re-ordered so the rest of the day still works.- Jobs over several days — installs and projects that run over a few days stay with the same engineer or team.- Double bookings — [clashes are flagged](https://docs.fieldcamp.ai/ai-dispatcher/handling-conflicts-and-overlaps) before they reach an engineer’s phone, so nobody is booked into two places at once.- When nobody’s free — if no engineer fits, the job is [flagged to the office with the reason](https://docs.fieldcamp.ai/ai-dispatcher/when-the-ai-dispatcher-can-t-find-a-technician), rather than forced onto someone.
Dispatch Recovery and Gap Filler are live dispatch agents on Professional plans and above. Start them with sign-off required, then let them act on their own when you’re ready. [About dispatch agents](https://docs.fieldcamp.ai/ai-dispatcher/dispatch-assistants-agents)
Tuesday, 10:40
A boiler’s packed up at a care home in Cheadle and Dan’s still stuck at a job that’s run over. Two problems, one screen: who can get there first, and who picks up Dan’s afternoon.
05 Your rules
## Your rules, built in. It plans the way you would.
Every firm has rules the best planner keeps in their head. Set them once and the AI Dispatcher sticks to them on every job.
### 01Working hours
Each engineer’s hours and your [business hours](https://docs.fieldcamp.ai/ai-dispatcher/business-schedule-and-working-hours), so nobody’s booked in past the end of their day.
### 02Daily job limit
A maximum number of jobs a day for each engineer, so the diary stays realistic.
### 03Maximum travel time
A cap on travel for each job, so nobody’s sent across the county to change a tap washer.
### 04Job types and priorities
Set up your job types, how long they take and how urgent they are, from an emergency call-out to an annual boiler service.
Real rotas
Early finish on a Friday, the school run, a half day on Saturday, whoever’s on call this weekend. Set each engineer’s hours once and it plans around them.
06 Dispatching vs route planning
## AI dispatching vs route optimisation software
Route planning works out the quickest way between jobs that have already been allocated. Dispatching decides who gets the job in the first place. FieldCamp does both: it allocates first, then sorts the route on the [live map and timeline](https://docs.fieldcamp.ai/ai-dispatcher/live-dispatch-map-timeline).
| What it does | FieldCamp AI Dispatcher | Drag-and-drop diary | Route planning tool |
|---|---|---|---|
| Decides which engineer gets the job | Yes | You do | No |
| Explains every decision | Yes | No | No |
| Weighs skills, areas, availability and time slots together | Yes | Filters, at best | Mostly location |
| Assist or Auto | Yes | Manual only | Batch plans |
| Helps re-plan when a job overruns or cancels | Yes | You do | Re-runs the route |
| Sorts the route once jobs are allocated | Yes | Sometimes | Yes |
07 Fits what you use
## Use it inside FieldCamp, or alongside what you already have.
No need to rip anything out. The AI Dispatcher plugs into the job software you already run, pulls your jobs and engineers across, plans who goes where and sends the schedule back. Or run it inside the full FieldCamp platform, where it sits alongside your accounts, diary, inbox and phones. [Standalone or inside FieldCamp?](https://docs.fieldcamp.ai/ai-dispatcher/ai-dispatcher-vs-fieldcamp)
### Your job software
Jobs sync in, suggestions sync back. Keep the system your team already knows.
- Jobber
- ServiceTrade
- Housecall Pro
- FieldEdge
- Salesforce Field Service
- DMicrosoft Dynamics 365
[See the connectors](https://docs.fieldcamp.ai/ai-dispatcher/connecting-fieldcamp-to-dispatcher)
### Accounts & payments
Invoices and payments sync across inside FieldCamp, so nobody’s retyping them for the bookkeeper at the end of the quarter.
- Xero
- QuickBooks
- WWave
- Stripe
[Accounting setup](https://docs.fieldcamp.ai/integrations/connect-quickbooks-xero-and-wave-to-fieldcamp)
### Diary & email
Engineers’ availability and booked visits stay in step with the calendars your team already checks.
- Google Calendar
- Outlook
- Gmail
[Calendar setup](https://docs.fieldcamp.ai/integrations/connect-google-calendar-and-outlook-to-fieldcamp)
### Phones & messages
Calls answered by the AI receptionist land as jobs, ready to be planned. Customers can message on WhatsApp too.
- Twilio
- WhatsApp
- RCRingCentral
[WhatsApp setup](https://docs.fieldcamp.ai/integrations/fieldcamp-whatsapp-setup)
### Build your own
No connector for your system? Send jobs in through the API, connect your AI assistant, or start from a spreadsheet.
- { }API
- AIMCP server
- CSVCSV / Excel import
[API](https://docs.fieldcamp.ai/ai-dispatcher/api-access) · [MCP](https://docs.fieldcamp.ai/integrations/mcp-server) · [Import jobs](https://docs.fieldcamp.ai/ai-dispatcher/importing-jobs-csv)
Already on Xero?
Plenty of UK trades run their books in Xero. Keep it. FieldCamp sends the invoices and payments across, and your accountant carries on as normal.
CONNECT
### Bring your jobs across
Connect your current software, use the API, or import jobs from a spreadsheet. Set up your engineers, skills, areas and working hours once.
PLAN
### Let it fill the diary
Sign off suggestions in Assist, or let Auto allocate. Every job shows its reasons, on the diary, the calendar and the live map.
SHARE
### Send engineers their day
[Share each engineer’s day](https://docs.fieldcamp.ai/ai-dispatcher/share-links-and-manifest) and job list with a link, and let customers book into real availability with [booking links](https://docs.fieldcamp.ai/ai-dispatcher/booking-links).
**Pair it with the AI receptionist.** Calls are answered and booked straight into the diary, with the engineer and slot the AI Dispatcher suggests, while the caller’s still on the line.
[See the AI receptionist →](https://fieldcamp.ai/uk/ai-receptionist/)
08 Built for your trade
## Dispatch software for UK trades and maintenance contractors.
The same planner and workforce scheduling rules, set up around the work you do: the skills that matter, the areas you cover and the jobs that can’t slip.
### Gas Safe & heating engineers
Breakdowns first, annual services, landlord gas safety checks and heat pump installs fitted around them, and gas work only for Gas Safe engineers.
### Electricians
EV chargers, consumer units and EICRs matched to the right electrician, with rewires over several days kept with one team.
### Air conditioning & refrigeration
Planned maintenance across commercial sites, with reactive breakdowns fitted in around SLA deadlines.
### Facilities management & property maintenance
Reactive repairs and PPM visits across a portfolio, by priority, contract deadline and area.
### Plumbing & heating
Leaks and blocked drains first, with bathroom fits and boiler swaps planned over the days they need.
### Pest control
Contract visits on a regular cycle, with call-outs and follow-up treatments fitted into the same diary.
### Commercial cleaning
Regular cleans and one-off jobs, with teams sent by area so they spend less time travelling.
Questions
## AI dispatcher and job scheduling software, answered
**What is an AI dispatcher?**
An AI dispatcher is field service scheduling software that allocates each job to the right engineer and time slot for you. FieldCamp’s weighs up skills, postcodes, availability, time slots and travel time, explains every decision, and helps re-plan the day when a job overruns or gets cancelled.
**What is dispatch software?**
Dispatch software allocates jobs to the right engineer and time slot, then keeps the office and engineers on the same page. FieldCamp’s AI Dispatcher goes further than a diary: it weighs up skills, areas, availability, time slots and travel time together, and explains every decision.
**What’s the difference between an AI dispatcher and route optimisation software?**
Route optimisation works out the quickest route between jobs that have already been allocated. An AI dispatcher decides who gets each job in the first place. FieldCamp allocates the job first, then sorts the route.
**What are Assist and Auto?**
In Assist, each job gets a suggested engineer and time slot that the office accepts, changes or rejects. In Auto, the AI Dispatcher allocates the best engineer as soon as a job is created. Most firms start in Assist and move to Auto once they’re happy with it.
**Does it explain why a job went to a particular engineer?**
Yes. Every decision shows its reasons: the matching skill, the area, how much of the day is free, the customer’s time slot and the travel time. If you don’t agree, move the job and the diary is re-checked.
**Can I use the AI Dispatcher with the software I already have?**
Yes. It can work alongside Jobber, ServiceTrade, Salesforce or Microsoft Dynamics 365, connect through the API, or take jobs from a spreadsheet. Or use it inside FieldCamp.
**Is it engineer scheduling software for UK firms?**
Yes. It’s set up around UK postcodes and areas, engineers’ working hours and skills, and the jobs UK trades do, from breakdowns and annual boiler services to PPM visits.
**Can it handle jobs over several days and emergency call-outs?**
Yes. Jobs that run over several days stay with the same engineer or team, and emergency call-outs are fitted in with the visits around them re-ordered.
**What happens if no engineer is free?**
The job is flagged to the office with the reason, for example no engineer with the right skill in that area, rather than being forced onto someone.
**How much does the AI Dispatcher cost?**
Pricing is set to the size of your operation, and you’ll get a written quote after a demo. AI credits are pay-as-you-go with a hard cap, so there’s no surprise bill.
## A planner that knows how you work.
Book a demo and watch the AI Dispatcher plan a real day for your engineers, explain each decision and re-plan when a job runs over.
[Book a demo](https://calendly.com/jeel-fieldcamp/fieldcamp-x-uk-field-service-operators)
---
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