---
title: "BigChange Review 2026: Pros, Cons, Pricing & Contracts | FieldCamp"
url: "https://fieldcamp.ai/uk/reviews/bigchange/"
date: "2026-07-10T00:00:00.000Z"
modified: "2026-07-19T00:00:00.000Z"
type: "WebPage"
resource: "https://fieldcamp.ai/uk/reviews/bigchange/"
timestamp: "2026-11-11T20:47:37.209Z"
author:
  name: "FieldCamp Team"
word_count: 4065
reading_time: "20 min read"
summary: "BigChange renews automatically. Know your notice date before it passes. Book a demo Home https://fieldcamp.ai/ / Reviews https://fieldcamp.ai/reviews/…"
description: "A fair BigChange review for UK firms: fleet tracking, the offline app, Lightning AI, unpublished pricing, contract terms and what Trustpilot reviewers report."
language: "en"
---
BigChange renews automatically. Know your notice date before it passes. Book a demo

[Home](https://fieldcamp.ai/) / [Reviews](https://fieldcamp.ai/reviews/)

# BigChange Review 2026: Pros, Cons, Pricing & Contracts

A fair BigChange review for UK firms: fleet tracking, the offline app, Lightning AI, unpublished pricing, contract terms and what Trustpilot reviewers report.

This post is also available in [Español](https://fieldcamp.ai/es/reviews/bigchange/).

Updated

Oct 15, 2026

Read time

20 min

Author

![Komal Gurbani](https://fieldcamp.ai/_next/image/?url=https%3A%2F%2Fcms.fieldcamp.ai%2Fwp-content%2Fuploads%2F2025%2F09%2Fauthor-komal-1.png&w=96&q=75)

Marketing Team, FieldCamp

[Komal Gurbani](https://fieldcamp.ai/author/komal-gurbani/)

![BigChange Review title on a soft orange gradient, with chips for a 6.5/10 score, pricing and extras, and pros and cons](https://fieldcamp.ai/_next/image/?url=https%3A%2F%2Fcms.fieldcamp.ai%2Fwp-content%2Fuploads%2F2026%2F10%2Fbigchange-review-featured.webp&w=1920&q=75)

![BigChange Review title on a soft orange gradient, with chips for a 6.5/10 score, pricing and extras, and pros and cons](https://fieldcamp.ai/_next/image/?url=https%3A%2F%2Fcms.fieldcamp.ai%2Fwp-content%2Fuploads%2F2026%2F10%2Fbigchange-review-featured.webp&w=1920&q=75)

BigChange is a Leeds-built job management platform that does one thing better than most of its UK rivals. It puts job scheduling, the engineer’s app and vehicle tracking in one system. Fleet-heavy firms in drainage, facilities management, fire and security, and plant hire have run on it for years, and many renew happily.

Its reviews split sharply. On Trustpilot, most ratings are either five stars or one star, with very little in between. Reading the one-star reviews, the software itself is rarely the main complaint. The complaints are about the contract, and they tend to start when the fit goes wrong: the team shrinks, the product doesn’t match what was sold, or support stalls. This review covers both sides, with every rating dated.

## Is BigChange any good in 2026?

1. [**Price**](#how-much-does-bigchange-cost "Price"): not published. BigChange’s pricing page has a “Request pricing” button and lists paid extras such as AI dashcams, fleet and fuel cards.
2. [**Strengths**](#what-does-bigchange-do-well "Strengths"): vehicle tracking built into every plan, an engineer app that works offline, and 24/7 UK-based support.
3. [**The catch**](#where-do-bigchange-reviewers-struggle "The catch"): services renew automatically, and anything you add mid-term can’t be removed until the term ends. Reviewers report three- and five-year terms.
4. [**Our rating: 6.5/10**](#bigchange-score-breakdown "Our rating: 6.5/10"): strong on fleet and offline working, held back by unpublished pricing and rigid contract terms.
5. [**Who it fits**](#who-is-bigchange-for "Who it fits"): firms that run vans every day, want tracking and jobs from one supplier, and are confident their headcount will hold for the whole term.

Trustpilot rating: 3.4 out of 5 from 147 reviews (Trustpilot, 13 October 2026).

## BigChange verdict at a glance

| **Category**          | **Details**                                                                                                                                                                      |
| --------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Who it is for**     | UK field service firms that run vans every day (drainage, facilities management, fire and security, hire, waste), where vehicle tracking and an offline engineer app both matter |
| **Who it is not for** | Firms whose headcount goes up and down, firms that want to see a price before a sales call, and firms that want to test the system on their own jobs before committing           |
| **Price**             | Not published (“Request pricing”). Extras include AI dashcams, fleet, fuel cards, DaaS, and tablets or smartphones with unlimited data                                           |
| **Contract**          | Term set in your order. Services renew automatically (BigChange T&Cs, 28 August 2026)                                                                                            |
| **Owner**             | Simpro Group, since 25 October 2024                                                                                                                                              |
| **Our rating**        | **6.5/10**                                                                                                                                                                       |

## BigChange score breakdown

We scored BigChange on what its own website, help centre and published terms say, and on what reviewers say on Trustpilot and Software Advice. The overall score is the average of the eight categories.

| **Category**                   | **Score**  | **Why**                                                                                                                                                                            |
| ------------------------------ | ---------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Fleet and vehicle tracking     | 9/10       | Live tracking on every plan, driver behaviour and walk-around checks, an optional CANbus and tacho link for HGVs, plus dashcams and fuel cards as extras                           |
| Mobile app and offline working | 8.5/10     | Android and iOS. Engineers can see their schedule, complete forms, take photos and collect signatures without signal                                                               |
| Scheduling and job management  | 7.5/10     | Drag and drop, multi-day jobs, route optimisation, nearest-engineer dispatch and live ETA links for customers. One person still builds the plan                                    |
| Support                        | 6.5/10     | 24/7 UK-based support with published response targets, and named staff praised in five-star reviews. But support failures come up in roughly half of the one- and two-star reviews |
| Data and exit                  | 7/10       | Self-serve exports and a 365-day backup window after termination. Bulk Data as a Service is paid, and the backup format isn’t specified                                            |
| AI (Lightning)                 | 6/10       | A broad set of AI agents, but sold as a platform upgrade priced as an uplift on your existing contract                                                                             |
| Pricing transparency           | 4/10       | No published prices, paid extras, and usage beyond service quotas can be charged at standard rates                                                                                 |
| Contract flexibility           | 3.5/10     | Services renew automatically, added services can’t be removed mid-term, and annual or longer plans have no early exit for convenience                                              |
| **Overall**                    | **6.5/10** | **A capable fleet-first platform. How happy you are depends on whether your business still fits it at year two**                                                                   |

![BigChange review scores by category, from 9 for fleet and vehicle tracking to 3.5 for contract flexibility, 6.5/10 overall](https://fieldcamp.ai/_next/image/?url=https%3A%2F%2Fcms.fieldcamp.ai%2Fwp-content%2Fuploads%2F2026%2F10%2Fbigchange-review-score-breakdown.webp&w=1920&q=75)

## What is BigChange?

BigChange is job management software for UK field service businesses. It covers CRM, job scheduling, an engineer app, live vehicle tracking, quotes and invoices, and business intelligence in one platform. According to its about page, it was founded in 2013 and is headquartered in Leeds, and it has more than 2,200 customers. It has won the Queen’s Award for Enterprise Innovation.

Simpro Group completed its purchase of BigChange on 25 October 2024\. That date is when the BigChange directors stepped down at Companies House and Simpro executives were appointed. Simpro Group also owns Simpro, AroFlo and ClockShark. Since the purchase, BigChange’s standard terms have moved onto the Simpro Group template. BigChange’s AI layer, Lightning, is shared with Simpro and AroFlo.

BigChange names its core industries as plumbing, heating and HVAC; industrial doors; fire and security; facilities management; electrical contracting; equipment rental and hire; drainage, waste and environmental; and building maintenance. You can see the current product on [BigChange’s website](https://www.bigchange.com/ "BigChange’s website").

## How much does BigChange cost?

BigChange doesn’t publish prices. Its [pricing page](https://www.bigchange.com/pricing "pricing page") shows a “Request pricing” button, and the page carried no figures when we checked on 13 October 2026\. Some third-party sites quote per-user prices for BigChange. BigChange hasn’t published those figures, so we don’t repeat them.

What the pricing page does list:

| **Included in all plans**                                                                                                | **Paid extras**                                                                                                        |
| ------------------------------------------------------------------------------------------------------------------------ | ---------------------------------------------------------------------------------------------------------------------- |
| Support, CRM, job scheduling, mobile app, live tracking, quote and invoice, business intelligence, collaboration network | AI dashcams, fleet (vans), fuel cards, Data as a Service (DaaS), and rugged tablets or smartphones with unlimited data |

![What BigChange's pricing page includes in all plans and lists as paid extras; BigChange publishes no prices](https://fieldcamp.ai/_next/image/?url=https%3A%2F%2Fcms.fieldcamp.ai%2Fwp-content%2Fuploads%2F2026%2F10%2Fbigchange-review-pricing-included-extras.webp&w=1920&q=75)

Three other things can affect the bill:

* **Usage limits.** BigChange’s Service Quotas and Usage Limits document (version 1 October 2026) says “excess usage may be billed at BigChange’s then-current standard rates”.
* **Lightning.** The AI upgrade is priced as an uplift on your existing contract: 15% during the launch window that ended on 31 May 2026, and 25% after it (see below).
* **Price changes over the term.** The 2022 and 2025 versions of BigChange’s terms allowed yearly RPI rises, and the 2025 version priced renewals at list price. The 2026 T&Cs have no indexation clause, but your order may have one.

Ask for the total over the full term, with every extra included, before you sign. Ask how the price can change at renewal, too.

## What does BigChange do well?

BigChange is at its best where the van is as important as the job. These are its clearest strengths.

### Vehicle tracking and fleet

Live tracking comes with every plan, not as a separate product. BigChange lists driver behaviour reporting (speeding, harsh acceleration and braking) and electronic walk-around checks. For HGVs, it offers an optional connection to CANbus and the tachograph. AI dashcams, fuel cards and van supply are sold as extras. Few UK job management tools go this far into the fleet side, and it’s the main reason fleet-heavy firms choose BigChange.

### An engineer app that works offline

The BigChange app runs on Android and iOS tablets and phones. BigChange’s FAQ says “The field service app works offline. Engineers view their schedule, access job details, complete forms, capture photos, and collect signatures without connectivity.” For drainage, utilities or rural work, where signal is patchy, that matters day to day.

### Scheduling and customer updates

Scheduling is drag and drop, with multi-day jobs, bulk moves between engineers and a view of who is nearest an emergency. BigChange says route optimisation runs whenever you schedule or reschedule. It says its customers report “11% less drive time and 10% lower fuel consumption on average”, which is BigChange’s own figure. Customers get confirmations by SMS or email, then a tracking link with the engineer’s live location and ETA on the day.

### Compliance forms and proof of service

You can make risk assessments and safety forms mandatory, so an engineer can’t close a job until they’re done. Photos can be annotated on site, and parts and stock used are logged against the job.

### Accounting and integrations

BigChange lists Xero and Sage for invoice and payment sync, and says other ERP and industry platforms are supported. Its Developer API supports webhooks and, according to BigChange, has a “generous free pricing tier”.

### UK support

BigChange advertises 24/7 UK-based support from its RoadCrew team, plus a customer success manager. Its help centre publishes response targets: a first reply within one hour, around the clock, for urgent issues, and resolution within five business days for normal ones. The phone line is staffed Monday to Friday, 07:00 to 17:00\. Several five-star reviews name individual support staff.

## BigChange Lightning: the AI upgrade

BigChange Lightning is the AI layer Simpro Group launched on 13 May 2026\. BigChange describes it as “the AI layer built into your FSM platform”. Its agents include:

* **JustAsk**, with the assistant Cooper: ask questions about jobs, margins and schedules in plain English
* **FieldReady**: training for new engineers
* **JobReady**: a brief before each job
* **JobScribe**: voice-to-paperwork on site
* **JobBrief**: an automatic summary for the customer after the job

Lightning also includes two-way messaging and GPS time tracking.

Lightning is sold as an upgrade on top of BigChange, not as a separate product. Simpro Group’s launch press release offered it “at a promotional rate only 15% uplift to existing contracts (the post-promotional rate is 25%)” until 31 May 2026\. BigChange’s blog says Lightning comes with a Price Lock Guarantee, with “annual increases capped at CPI plus 3%, for the full term”. We found no evidence that the upgrade is compulsory. If you’re offered it, ask whether accepting changes your term end date.

## Where do BigChange reviewers struggle?

We read BigChange’s one- and two-star Trustpilot reviews, 46 in all at the time of our research. About two-thirds mention the contract, cancelling or notice. But almost none say the contract was why they wanted to leave. The reasons are nearly always a product that didn’t fit, a mismatch with what the sales team promised, poor support, or a downturn that meant fewer users. The contract is what made each of those expensive.

### 1\. The contract, once the fit goes wrong

BigChange’s current terms say “Services renew automatically”, and the term itself is set in your order. Reviewers report three- and five-year terms. On annual or longer plans, the terms give customers no right to leave early for convenience.

> “We advised that we were not happy and wanted to cancel the agreement, only to be told that was not possible… There is NO option to get out of the contract if it doesn’t work for you.”
> 
> [Trustpilot reviewer](https://uk.trustpilot.com/reviews/69a85dcf4d35bdc954aa5e98 "Trustpilot reviewer"), Mar 2026

### 2\. You can’t scale down mid-term

The 2026 terms say services added to a non-monthly subscription “co-terminate with your subscription and may not be removed during the term”. The 2025 terms said quantities “cannot be decreased”. In late January 2026 a run of one-star reviews appeared, many in near-identical wording, about not being allowed to reduce users or services. It reads like several people from one business, so treat it as a pattern rather than a count of separate customers. The point it makes is real, though. If your team shrinks, your bill doesn’t.

> “The only solution offered is to lock yourself into yet another long, expensive three year contract, even when your business is actively trying to cut back.”
> 
> [Trustpilot reviewer](https://uk.trustpilot.com/reviews/6977952f5e95b585f8494ada "Trustpilot reviewer"), Jan 2026

### 3\. The gap between the sale and the system

Sales promises come up in about half of the negative reviews. BigChange’s 2026 terms include an acknowledgement that “The services are provided based on their current functionality and not on any future features or enhancements”. So anything you’re shown on a roadmap needs to be written into your order.

> “The contract and extra charges were not properly explained during the sale, and I only discovered them after the fact.”
> 
> [Trustpilot reviewer](https://uk.trustpilot.com/reviews/697875eed26aa074fe61b089 "Trustpilot reviewer"), Jan 2026

### 4\. Workflow fit

Some low reviews are about features, not terms. A two-star reviewer in September 2026 wanted engineers to create jobs from equipment data:

> “BigChange does not allow our engineers to create Jobs directly from serial number or barcode information in the way we require… thoroughly test the system against your actual day-to-day workflow before signing a contract.”
> 
> [Trustpilot reviewer](https://uk.trustpilot.com/reviews/6aaab0a5ecd98668ebe6887b "Trustpilot reviewer"), 2 stars, Sep 2026

### 5\. Extras and price changes

About a third of the negative reviews mention extra charges, price rises or features behind a paywall. Since May 2026, some of that has been about Lightning. One reviewer complained that new features were “being hidden behind a 25% monthly increase to upgrade to AI” ([Trustpilot reviewer](https://uk.trustpilot.com/reviews/6a1ec47b3ed924176a098c0b "Trustpilot reviewer"), Jun 2026).

## BigChange pros and cons

| **Pros**                                                                                     | **Cons**                                                               |
| -------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------- |
| Vehicle tracking built into every plan, with driver behaviour and walk-around checks         | No published prices                                                    |
| Engineer app works offline on Android and iOS                                                | Services renew automatically, and the term is set in your order        |
| Optional CANbus and tacho link for HGVs, plus dashcams and fuel cards from the same supplier | Users and services added mid-term can’t be removed until the term ends |
| Live ETA tracking links for customers                                                        | Lightning AI is priced as an uplift on your existing contract          |
| 24/7 UK-based support with published response targets                                        | Support and sales promises are frequent themes in one-star reviews     |
| Xero and Sage sync, and a Developer API with webhooks                                        | Bulk Data as a Service is a paid extra                                 |
| 365 days after termination to back up your data                                              | Reviewers say trials aren’t offered before you sign                    |

## What do BigChange users say?

### BigChange review scores

| **Platform**                                                                                                                                       | **Rating** | **Reviews** | **Note**                                      |
| -------------------------------------------------------------------------------------------------------------------------------------------------- | ---------- | ----------- | --------------------------------------------- |
| [Trustpilot UK](https://uk.trustpilot.com/review/bigchange.com "Trustpilot UK")                                                                    | 3.4/5      | 147         | Mostly 5 stars or 1 star, with few in between |
| [Software Advice](https://www.softwareadvice.com/ca/hr/bigchange-profile/reviews/ "Software Advice") (the same review pool as Capterra and GetApp) | 4.5/5      | 270         | None dated after 2024                         |

_Scores read on 13 October 2026\. BigChange’s Trustpilot score moved a long way during 2026, so date any figure you quote._

The two scores tell different stories. The Software Advice pool is large and positive, but it stops in 2024\. Trustpilot is more recent, and it has split since then. Of the 143 Trustpilot reviews we could read, 92 were five stars and 45 were one star.

![BigChange Trustpilot reviews by star rating on 13 October 2026: 92 five-star and 45 one-star out of 143 read](https://fieldcamp.ai/_next/image/?url=https%3A%2F%2Fcms.fieldcamp.ai%2Fwp-content%2Fuploads%2F2026%2F10%2Fbigchange-review-trustpilot-stars.webp&w=1920&q=75)

### What users like

Positive reviews praise vehicle tracking combined with job management, live job cards, signature and photo capture, faster invoicing, and named support staff. Long-standing customers say so too:

* **“I have been using Big Change for 7 years now … I am now taking the AI product suite”**: Trustpilot reviewer, 5 stars, Sep 2026.
* **“I do not agree with the other reviews recently posted about the support teams and interface.”**: Trustpilot reviewer, Aug 2026.

### What users complain about

* **“they will tie you into a long contract and do not offer or allow trials of the system… now they’re chasing for the whole balance to be paid.”** [Trustpilot reviewer](https://uk.trustpilot.com/reviews/6a58f36da9b1565558ec65c5 "Trustpilot reviewer"), Jul 2026.
* **“when you have to sign up for a minimum 5 years with anyone this should start the alarm bells. We are now stuck while we wait to end our contract”** [Trustpilot reviewer](https://uk.trustpilot.com/reviews/659bcf1a8d8d499b596bdc79 "Trustpilot reviewer"), Jan 2024.
* **“5 year contract, Cost. There are also some functions such as dashcams we would like”**: listed as cons by a Software Advice reviewer who gave five stars, Jan 2024.

### What Reddit says about BigChange

Almost nothing. We searched an archive of Reddit posts and comments on 13 October 2026\. We found BigChange’s own promotional account, job adverts, and a handful of mentions in passing, but no customer stories about contracts or cancelling. BigChange discussion is concentrated on Trustpilot.

## Is it the contract or the software?

Both, but in a particular order. BigChange customers rarely complain about the contract until the software stops fitting. Then the contract is the whole story. A business that grows into BigChange tends to renew, and its five-star reviews are real. A business that shrinks, changes direction, or finds the system doesn’t match the demo has no cheap way out until the term ends.

So the useful question before signing isn’t “is BigChange good?”. It’s “will this still fit us in year two and year three, at this headcount?” If you can’t answer yes with confidence, negotiate the term and the right to reduce services before you sign. Our guide to [leaving BigChange](https://fieldcamp.ai/uk/blog/leaving-bigchange/ "leaving BigChange") compares the 2022, 2025 and 2026 terms clause by clause.

## Who is BigChange for?

* **Fleet-first operations.** If vans, HGVs, driver behaviour and fuel are a big part of your costs, BigChange’s tracking, tacho link and fuel cards in one system are hard to match.
* **Engineers in poor signal.** The offline app is a genuine advantage for drainage, utilities and rural work.
* **Firms with a stable headcount.** Long terms and fixed quantities work best when you’re confident about the next three years.
* **Firms that want one supplier for software and hardware.** Tablets with data, trackers, dashcams and vans can all come from BigChange.

It’s a weaker fit if your team size changes with the seasons, if you want a published price, or if your main problem is the office rather than the fleet: calls going unanswered, a diary only one person can run, follow-ups that slip.

## When FieldCamp is the better fit

FieldCamp doesn’t try to beat BigChange on the fleet. It has no vehicle tracking hardware or dashcams, and no offline working mode. If those run your business, BigChange is stronger there. FieldCamp is built for the other bottleneck: the phone and the diary.

* **Calls answered when the office can’t.** The [FieldCamp AI receptionist](https://fieldcamp.ai/uk/ai-receptionist/ "FieldCamp AI receptionist") answers out of hours or around the clock in 10 languages, books work into the diary and emails you a summary of each call.
* **The diary planned for you.** The [AI Dispatcher](https://fieldcamp.ai/uk/ai-dispatcher/ "AI Dispatcher") matches each job to an engineer by skill and area. In Assist mode it suggests and you approve. In Auto mode it assigns.
* **Quotes with options, accepted online,** card payment links, and email invoice reminders timed from the due date.
* **Your own setup.** Custom objects, fields and job stages, recurring jobs, job forms with signatures on Android and iOS, Xero and QuickBooks sync, an open API and webhooks, and billing in pounds.

There’s no BigChange connector. Customers and upcoming jobs come across by CSV import from your BigChange exports. For a side-by-side comparison, see [FieldCamp vs BigChange](https://fieldcamp.ai/uk/fieldcamp-vs-bigchange/ "FieldCamp vs BigChange"). To weigh it against other UK options, see our [BigChange alternatives](https://fieldcamp.ai/uk/alternatives/bigchange/ "BigChange alternatives").

**Note:** _This BigChange review reflects research completed on 13 October 2026, drawn from BigChange’s website, help centre and published terms, Simpro Group’s press releases, Companies House, and public reviews on Trustpilot and Software Advice. BigChange doesn’t publish prices, and its terms and ratings have changed during 2026\. Check with BigChange before you buy._

## Frequently Asked Questions

### 

### Is BigChange any good?

For the right business, yes. BigChange is strong on vehicle tracking, has an engineer app that works offline on Android and iOS, and offers 24/7 UK-based support. It suits firms that run vans every day and expect a stable headcount for the whole term. It is weaker on price transparency and contract flexibility: prices are not published, services renew automatically, and services added mid-term cannot be removed. We rate it 6.5 out of 10.

### 

### How much does BigChange cost?

BigChange does not publish prices. Its pricing page shows a Request pricing button and lists paid extras, including AI dashcams, fleet, fuel cards, Data as a Service, and tablets or smartphones with unlimited data. The Lightning AI upgrade is priced as an uplift on your existing contract: 15% during its launch window to 31 May 2026, and 25% after it. Ask for the full-term cost with every extra included.

### 

### Does BigChange work offline?

Yes. BigChange says its field service app works offline: engineers can view their schedule, access job details, complete forms, capture photos and collect signatures without connectivity. The app runs on Android and iOS tablets and phones.

### 

### Who owns BigChange?

Simpro Group. The purchase completed on 25 October 2024, when Simpro executives were appointed as BigChange directors at Companies House. Simpro Group also owns Simpro, AroFlo and ClockShark. BigChange is still headquartered in Leeds and its current terms follow the Simpro Group template.

### 

### How long is a BigChange contract?

BigChange’s public terms do not state a length. The term is set out in your order. Trustpilot reviewers report three- and five-year terms. The current terms, dated 28 August 2026, say services renew automatically unless terminated in accordance with the agreement or your order, so check your notice date well before the term ends.

### 

### Can I reduce users on BigChange during my contract?

Not on annual or longer plans. The 28 August 2026 terms say services added to a non-monthly subscription co-terminate with it and may not be removed during the term. The 10 July 2025 terms said quantities could not be decreased below the quantity in the Services Agreement. Monthly plans can be ended on 30 days’ written notice.

### 

### What is BigChange Lightning?

Lightning is the AI layer Simpro Group launched on 13 May 2026 for BigChange, Simpro and AroFlo customers. It includes agents such as JustAsk with the Cooper assistant, FieldReady, JobReady, JobScribe and JobBrief. It is sold as a platform upgrade priced as an uplift on your existing contract, with a Price Lock Guarantee capping annual increases at CPI plus 3% for the full term.

### 

### What is the best alternative to BigChange?

It depends on which part of BigChange you rely on. For offline working and van tracking, Commusoft, Workever and Powered Now are the closest. If the problem is unanswered calls and a diary only one person can build, FieldCamp’s AI receptionist and AI Dispatcher are built for that, though it has no tracking hardware or offline mode. Our BigChange alternatives page compares ten options.

### Let the AI answer the phone and plan the diary

FieldCamp’s AI receptionist books calls into the diary out of hours, and the AI Dispatcher matches each job to the right engineer by skill and area. See it on a typical week of your own jobs.

[Book a demo](https://calendly.com/jeel-fieldcamp/fieldcamp-x-uk-field-service-operators "Book a demo")

Phone and diary

### Calls going unanswered while the vans are out?

FieldCamp's AI receptionist books them into the diary out of hours, and the AI Dispatcher matches each job to an engineer by skill and area.

[Book a demo](https://calendly.com/jeel-fieldcamp/fieldcamp-x-uk-field-service-operators)

[Book a demo](https://calendly.com/jeel-fieldcamp/fieldcamp-x-uk-field-service-operators)

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