--- title: "Voice" url: "https://fieldcamp.ai/voice/" date: "2026-08-11T11:50:27+00:00" modified: "2026-10-06T06:53:56+00:00" type: "WebPage" resource: "https://fieldcamp.ai/voice/" timestamp: "2026-10-06T06:53:56+00:00" author: name: "Jeel Patel" word_count: 2010 reading_time: "11 min read" summary: "FieldCamp Voice" description: "FieldCamp Voice is an AI voice agent platform for field service ops. It looks up the caller, qualifies the job, and creates the job in FieldCamp." keywords: "AI voice agent platform for field service" language: "en" schema_type: "WebPage" --- # Voice _Published: August 11, 2026_ _Author: Jeel Patel_ FieldCamp Voice # FieldCamp Voice — the voice platform that creates the job, *not just talks.* FieldCamp Voice is a standalone voice AI platform built for field operations. It can look up the caller in your own system before it answers, qualifies the job, creates a request in FieldCamp when FieldCamp is connected, and can hand off to FieldCamp AI Dispatcher against technician skills, zones and drive time when configured. Generic voice platforms hand you an API and a blank page. This one already knows what a work order is. Inbound and outbound, on your existing phone numbers and carrier. [Sign up](https://voice.fieldcamp.ai/auth/signup)[Book a Walkthrough](https://calendly.com/jeel-fieldcamp/30min?utm_term=https%3A%2F%2Ffieldcamp.ai%2Fvoice%2F)Buy it on its own, or as FieldCamp AI Receptionist, ready to answer. 7 Telephony providers, including your own Asterisk PBX 4 Field service systems AI Dispatcher syncs with 3 Layers you pick separately: model, transcription, voice 01 Knows who is calling ## It pulls the record *before it says hello.* Most voice agents start every call from nothing, then spend the first minute asking things you already know. FieldCamp Voice [can run a pre-call lookup against your own system](https://docs.fieldcamp.ai/ai-agents/voice-agents) when the phone rings, and merges what comes back into the conversation before the first word. The agent already has the service address, the equipment on file, the open balance, the last visit. Callers do not repeat themselves, and the call is shorter — which is also what it costs. Incoming callringing+1 480 555 0142 Marisol Reyes Known customer since 2019 ✓ Record foundbefore the greetingMerged into the call context before the agent speaks. Pulled from your systemYour endpoint`customer`Marisol Reyes`service_address`4418 E Presidio Rd, Mesa`equipment`Trane XR14 · installed 2019`last_visit`Mar 4 — capacitor replaced`balance`none owed`plan`Comfort Club · active“Hi Marisol — is this about the Trane unit again?” 02 Qualifies the lead ## Every call comes back *as structured data.* [A transcript](https://docs.fieldcamp.ai/ai-dispatcher/reviewing-call-recordings-and-summaries) is a record. Structured fields are something you can route on. You define what each step of the call must capture — urgency, equipment, budget, decision maker, whether anyone in the home is at risk — and the agent extracts it as typed values while it talks. Qualified work can be booked through AI Dispatcher. For calls it can’t place, you write the rule: transfer them, or take a callback for the morning. What the caller saidUpstairs unit stopped blowing cold about an hour ago. It's a four ton, the split system out back. Thermostat says eighty nine in here. My wife has COPD so she really can't be in this. Yeah, I can approve whatever it needs. What came back6 fields`urgency`enumemergency`equipment_type`stringSplit system, 4 ton`indoor_temp_f`number89`occupancy_risk`booleantrue`decision_maker`booleantrue`service_plan`stringComfort ClubTwo fields flagged. Under your rules, this one goes to your on-call person by transfer. 03 Books through AI Dispatcher ## The part *nobody else does.* Voice platforms book a calendar slot. An empty box on a grid is not a scheduled job. With FieldCamp connected, the agent can create a request in FieldCamp. With AI Dispatcher connected, it creates the job and books the technician AI Dispatcher suggests once the caller agrees. When that tool runs, it [matches the job to a technician by skills and certifications](https://docs.fieldcamp.ai/ai-dispatcher/what-is-ai-dispatcher), keeps them inside an allowed zone, and sequences the day around drive time. When the day changes, the board re-optimizes. Tag an appointment Do not reschedule and the optimizer will not move it. [How FieldCamp AI Dispatcher decides](/ai-dispatcher/) Suggested0.9sTechnician Andre Coulter EPA 608 · Mesa zone · 5 of 8 jobs Tonight, 9:00 – 11:00pm Held pending dispatcher confirmation Why✓EPA 608 certification✓Inside Mesa zone✓Capacity tonight–Shortest driveWes is 5 min closerClosest is not the answer. Certified, in-zone and with room is. 04 Outbound campaigns ## The same agent *can call out.* Answering the phone fills half a board. The other half is the list nobody has time to work. Upload a CSV and FieldCamp Voice works through it — maintenance renewals, unsold estimates, seasonal tune-ups, appointment confirmations — with the pacing, retries and calling hours you set. Pause it, resume it, watch it. With AI Dispatcher tools on the campaign agent, a customer who wants a visit is booked the same way as an inbound call. Spring maintenance renewalsRunning412 of 780 called53%96 Booked 38 Callbacks 6 At once Pacing and retry rules are yours. Pause it any time. OutcomesEllery DanforthBooked · Tue 8-10aSunil RamaswamyBooked · Wed 1-3pTomasz WierzbickiCallback requestedDelphine OkaforNo answer · retry 2Harlan BootheDeclinedBookings need AI Dispatcher connected, same as an inbound call. 05 Connects to what you run ## Your system of record *stays your system of record.* FieldCamp AI Dispatcher is an optional tool the agent can hand off to when configured. With FieldCamp connected, the call can create a request in FieldCamp. With AI Dispatcher connected, the booked job syncs to Jobber, ServiceTrade, Housecall Pro or FieldEdge. Accepted assignments sync back, so your dispatchers keep working where they always have. Leads flow in from the places you already pay for them. Field service systems - Jobber - FieldEdge - ServiceTrade - Housecall Pro - ServiceTitan (CSV import only) Lead sources - Angi - Thumbtack - Website forms - Google Local Services - CSV lists Angi and Thumbtack are on the roadmap. Ask on a demo which connectors are live for your account. 06 Build it from your AI tools ## Design the call flow *in a conversation.* FieldCamp Voice ships an MCP server. Point Claude, Cursor, or any MCP client at it and your coding agent builds the agent with you. List your agents, read one back as TypeScript, change the triage rules in plain language, save it as a draft. The same API key works for the [REST API](https://docs.fieldcamp.ai/api-reference/authentication) and for MCP. There is a [visual builder](https://docs.fieldcamp.ai/ai-agents/creating-and-configuring-agents) too — most people end up using both. ▤after-hours triage rulesour after-hours agent keeps booking non-emergencies onto the same night. route commercial to the on-call dispatcher instead Reading the agent now — it has one triage node with no commercial branch, which is why everything lands on tonight's board. Ran 2 commands › Added a commercial intake path and tightened the emergency bar so routine work books into the next open slot. Ran 3 commands, saved workflow +2 nodes -1 edge › Saved as draft v7. Commercial callers now transfer to the on-call dispatcher, routine residential books into the morning, and emergencies still go out tonight. Test it before you publish. Type / for commandsfieldcamp-voice MCPOpus 5 · High07 Platform capabilities ## Everything a call needs — *start to finish.* Organised the way a call actually happens, not the way a platform is built. 1Before the ring ### Verified numbers Bring numbers you have already registered with your carrier, so your caller reputation carries over. ### Branded call ID Register your business name with your carrier so it shows on the handset instead of an unknown number. ### Knowledge base Your [pricebook and service agreements](https://docs.fieldcamp.ai/online-booking/ai-knowledge-base-and-personas) loaded, so answers are yours. ### Caller lookup A pre-call lookup to your own system, before the agent speaks. 2On the call ### Book appointments A real slot held through AI Dispatcher, not a box on a grid. ### [Call transfer](https://docs.fieldcamp.ai/ai-dispatcher/voice-assistant) Hand to a person mid-call. On a warm transfer (Twilio), they hear a short private message you write first. ### One agent, any carrier The same agent configuration runs across all [seven telephony providers](https://docs.fieldcamp.ai/ai-agents/agent-connections). Transfers to a person work on Twilio, Plivo and Asterisk (warm transfer on Twilio only). 3After they hang up ### Post-call analysis Recording, transcript and the extracted fields, saved with each call in Voice. ### Call reporting Call volume, outcomes and duration, filterable by agent and campaign, exportable to CSV. ### [Webhooks and API](https://docs.fieldcamp.ai/api-reference/webhooks) Signed event webhooks send call events to your systems, and a Webhook step can post the captured details after the call. ### Batch calling Upload a CSV and the agent works through it with the pacing, retries and calling hours you set. 08 Models and voices ## Three layers, *each one swappable.* The best voice model today is not the one that was best six months ago, and it will not be the one that is best six months from now. An agent hears, thinks, and speaks. FieldCamp Voice keeps those three independent, so you can change any one of them without rebuilding the call flow. Which providers you can pick depends on what FieldCamp offers in your workspace, for example OpenAI, ElevenLabs, Deepgram or Cartesia. HearsSpeech recognitionDeepgramAssemblyAIGladiaSpeechmaticsSarvamAzureThinksLanguage modelAnthropic ClaudeOpenAIGoogle GeminiGrokGroqAWS BedrockAzure OpenAISpeaksVoiceElevenLabsCartesiaRimeLMNTInworldMiniMaxAzure SpeechSwap any slot without rebuilding the call flow or the prompts. Switching the voice provider resets the voice settings. 09 Telephony and channels ## Keep your numbers. *Keep your carrier.* FieldCamp Voice runs over the telephony you already have. There is no migration onto our carrier, because there is no our carrier. Seven providers are supported including a direct Asterisk PBX connection, with call transfer to a human wherever the provider supports it. [Web chat and messaging](https://docs.fieldcamp.ai/integrations/fieldcamp-whatsapp-setup) are handled by FieldCamp’s AI CSR. The voice agent handles the phone, and both results land in the same Inbox once FieldCamp is connected. - Twilio - Telnyx - Plivo - Vonage - Cloudonix - Vobiz - Asterisk (ARI) 10 Or take it configured ## Do not want to build one? *Do not.* FieldCamp AI Receptionist is built on FieldCamp Voice, configured and ready to answer. Same platform, same dispatch, none of the design work. It answers after hours, triages emergencies, and, with AI Dispatcher connected, books the job. That is the bar for an [answering service for field service businesses](/answering-service/) today. If you are shortlisting it against the other AI receptionists in field service, the two head-to-head pages are written to be useful even when FieldCamp is not the answer. [FieldCamp AI ReceptionistThe configured agent — after-hours answering, emergency triage, and booking through AI Dispatcher.](/ai-receptionist/)[FieldCamp vs Avoca AIBoth answer and book. The real split is named-technician resolution versus CSR coaching.](/ai-receptionist/vs-avoca/)[FieldCamp vs ProBook AIBoth dispatch. ProBook is home services with a ServiceTitan listing; FieldCamp is wider field ops.](/ai-receptionist/vs-probook/)[FieldCamp vs Jobber AI ReceptionistBoth answer and book. Jobber books a visit; AI Dispatcher suggests the named technician.](/ai-receptionist/vs-jobber/) 11 FieldCamp Voice FAQ ## Questions, answered. What is FieldCamp Voice? FieldCamp Voice is a standalone voice AI platform built for field operations. It answers and places calls, can look the caller up in your own system before it answers, qualifies the job into structured fields, creates a request in FieldCamp when FieldCamp is connected, and can hand off to FieldCamp AI Dispatcher against technician skills, zones and drive time when configured. It can be bought on its own, without the rest of the FieldCamp platform. How is it different from a general voice AI platform? General voice AI platforms give you speech infrastructure and an empty project. FieldCamp Voice already understands work orders, technicians, skills, zones and service windows, and, with AI Dispatcher connected, it books the technician AI Dispatcher suggests rather than only filling an empty calendar slot. If you are building a voice agent for something other than field work, a general platform is the better tool. Does it work with my existing phone system? Yes. FieldCamp Voice runs over Twilio, Telnyx, Plivo, Vonage, Cloudonix, Vobiz, or a direct Asterisk PBX connection, so you keep your numbers and your carrier. Calls can transfer to a person wherever the provider supports it. Can it make outbound calls as well as answer them? Yes. The same agent runs outbound campaigns for maintenance renewals, unsold estimates, seasonal tune-ups and appointment confirmations, with the pacing, retries and calling hours you set. With AI Dispatcher tools on the campaign agent, a customer who wants a visit is booked the same way as an inbound call. Can I build the agent myself? Yes, two ways. There is a visual call-flow builder, and there is an MCP server, so Claude, Cursor or any MCP client can list your agents, read one back as TypeScript, edit it in plain language and save it as a draft. The same API key works for both. Do I need the full FieldCamp platform to use it? No. FieldCamp Voice is sold standalone and works alongside the field service software you already use. Connect AI Dispatcher and jobs booked on the call sync to Jobber, ServiceTrade, Housecall Pro or FieldEdge. ## Want one that knows your shop? We configure FieldCamp Voice around how your business actually takes calls — your hours, your emergencies, your pricebook, your board. [Sign up](https://voice.fieldcamp.ai/auth/signup)[Book a Walkthrough](https://calendly.com/jeel-fieldcamp/30min?utm_term=https%3A%2F%2Ffieldcamp.ai%2Fvoice%2F) --- _View the original post at: [https://fieldcamp.ai/voice/](https://fieldcamp.ai/voice/)_ _Served as markdown by [Third Audience](https://github.com/third-audience) v3.6.1.1_ _Generated: 2026-10-06 06:53:57 UTC_