Top 10 ServiceMax Alternatives to Look for in 2025

In today’s rapidly evolving business landscape, automation is key to operational efficiency, with 80% of executives believing it can be applied to any business decision. (Source)

While ServiceMax offers field service management solutions, it lacks advanced AI-driven automation capabilities, which may limit organizations looking to simplify field service with AI.

To bridge this gap, we’ve curated a list of the top 10 ServiceMax alternatives for 2025, helping field service industry find solutions that align seamlessly with their automation goals.
So, without any further ado, let’s delve into the list of the 10 best alternatives that will enhance efficiency, streamline operations, and drive smarter decision-making in field service management!

Why Consider Alternatives to ServiceMax?

• Users have reported several drawbacks with ServiceMax, including its resource-hungry nature, which can impact system performance. Additionally, many long-time leaders have left the company, raising concerns about stability.

• The support experience can also be frustrating—unless you purchase a premium package, you’re limited to standard weekday support, which poses challenges. Frequent mandatory upgrades are required to stay within the support window.

• Technical issues like unresponsive URLs during outages and the platform’s clunky performance further add to the frustration. Since ServiceMax runs on Salesforce, but has changed ownership multiple times (from Salesforce to GE and now private equity), it suffers from identity issues and a lack of clear direction.

• If reliability, ease of use, and strong support are priorities, exploring ServiceMax alternatives may be worthwhile.

10 Best ServiceMax Alternatives to Look for in 2025

Software	User Ratings on Capterra	Pricing
FieldCamp	4.9/5	Completely free. No pricing plans, no subscription
ServiceTitan	4.4/5	Need to request a quote
Housecall Pro	4.7/5	Starting around $69/month/user
Jobber	4.5/5	Plans start at $28/month and go up to $140/month/user
FieldAware	3.3/5	Need to request a quote
ServicePower	4.3/5	Need to request a quote
Service Fusion	4.3/5	Starts from $192/month to $298/month
FieldEdge	4.2/5	Pricing is not explicitly listed
Synchorteam	4.5/5	Pricing details are not explicitly mentioned
Kickserv	4.4/5	Plan starts at $39 per month and goes up to $239 per month

1. FieldCamp: AI-Driven Field Service Made Simple

FieldCamp is an AI-driven field management software that simplifies operations for service professionals. With an intuitive chat-based interface, technicians can execute tasks through text or voice commands, reducing effort and boosting efficiency.

Why FieldCamp?

• Conversational AI system – Interact with FieldCamp using natural language for seamless task execution
• Smart task automation – AI schedules jobs, assigns work, and manages customer interactions
• Intelligent search capabilities – Quickly access client information, job history, and task lists
• Unified communication platform – Combines chat, email, and scheduling into one cohesive tool
• Cross-device functionality – Operate FieldCamp on mobile or desktop effortlessly

Essential features

• AI chat assistant: Perform tasks using simple text or voice inputs
• Advanced client management: Keep track of customer interactions and custom data fields
• Automated scheduling & assignments: AI-powered scheduling with Google Calendar integration
• AI-powered email responses: Get intelligent email reply suggestions to enhance communication
• Custom reports & views: Analyze data effectively with adjustable reports
• Smooth third-party integrations: Connect FieldCamp with essential tools like Gmail and Google Calendar

Pros

• Reduces manual workload with AI automation
• Voice and text command execution improves efficiency
• AI-enhanced scheduling minimizes errors
• Streamlined communication through a single platform

Cons

• No free version currently available
• Limited integrations (more options coming soon)
• AI learning curve for new users

Availability: 

Use FieldCamp on the web and mobile (iOS & Android) for flexible access.

Pricing: 

Enjoy premium features at zero cost—completely free with no hidden charges.

2. ServiceTitan:  Best for Residential Service Businesses

ServiceTitan is designed for HVAC, plumbing, electrical, and landscaping businesses. It tracks calls, schedules appointments, and monitors marketing performance. For more product details, kindly check out our in-depth ServiceTitan review blog.

Key features:

Work order & inventory management

Scheduling & dispatch

Quotes & estimates

Billing & invoicing

Pros:

• Intuitive UI & excellent customer support
• Advanced marketing tracking
• Real-time performance monitoring

Cons:

• Expensive for small businesses
• Unorganized QuickBooks integration

Available on: 

Web, iOS, and Android platforms

Pricing:  

ServiceTitan’s pricing is customized based on business needs and typically requires a consultation for a detailed quote. Users may request pricing from their pricing page.

3. Housecall Pro: Best for Home Service Providers

Housecall Pro helps businesses streamline scheduling, dispatching, and payments while offering marketing tools like review management and follow-up automation. For a full breakdown of Housecall Pro’s features, visit our detailed review blog.

Key features:

Work order & technician management

Live GPS tracking

Online booking & invoicing

Pros:

• Hassle-free scheduling & dispatching
• Automated email & text notifications
• Integrates with HomeAdvisor

Cons:

• Employee tracking is sometimes inaccurate
• Occasional software crashes

Available on: 

Web, iOS, and Android platforms

Pricing: 

Service Fusion’s pricing is structured into three tiers: the Starter plan costs $192 per month (billed annually) or $195 monthly, the Plus plan is $298 per month, and the Pro plan is $489 per month. 

4. Jobber: Best for Small Business Owners

Jobber is a powerful field service CRM that simplifies job tracking, invoicing, and client communication. For a closer look at Jobber, don’t miss our expert review blog.

Key features:

Customer database & history tracking

Job scheduling & dispatch

Billing & invoicing

Pros:

• Easy customer history tracking
• Optimized route planning
• Timely job appointment notifications

Cons:

• No option to restore deleted data
• Pricier than competitors

Available on: 

Web, iOS, and Android platforms

Pricing: 

Plans start at $28/month and go up to $140/month per user.

5. FieldAware: Best Cloud-Based FSM Software

FieldAware offers a cloud-hosted FSM solution with powerful reporting, automation, and real-time updates.

Key features:

Asset management & mobile access

Customer portal & barcode scanning

Real-time invoicing & cost estimation

Pros:

• Quick setup & easy navigation
• Seamless dispatching
• Open API for flexibility

Cons:

• No automatic text messaging
• Unresponsive sales department

Available on: 

Web, iOS, and Android platforms

Pricing:

The pricing plan starts at $70.00 per user per month, though it has not been publicly shown on its official website.

6. ServicePower: Best for Enterprise Workforce Management

ServicePower optimizes service delivery by providing real-time workforce tracking and in-depth reporting.

Key features:

Scheduling & dispatch

Quotes & estimates

Job tracking & technician management

Pros:

• Easy system integration
• Excellent customer support
• AI-powered workforce management

Cons:

• Steep learning curve

Available on: 

Web, iOS, and Android platforms

Pricing:

ServicePower does not publicly disclose its pricing. To get a quote, visit their pricing page and request a customized plan.

7. Service Fusion: Best for Small & Medium Businesses

Service Fusion offers intelligent job tracking, scheduling, and invoicing, enabling small field service companies to scale efficiently. Read our expert review on Service Fusion to see if it’s the right fit for you.

Key features:

Customer & job management

Mobile payments & billing

Workforce analytics

Pros:

• Easy customization
• Real-time job tracking
• User-friendly interface

Cons:

• Unexpected software updates
• Outdated calendar feature

Available on: 

Web, iOS, and Android platforms

Pricing:

Service Fusion’s pricing is structured into three tiers: the Starter plan costs $192 per month (billed annually) or $195 monthly, the Plus plan is $298 per month, and the Pro plan is $489 per month.

8. FieldEdge: Best for Route Optimization & Scheduling

FieldEdge helps service businesses streamline field service operations with job tracking, route optimization, and automated invoicing.

Key features:

Dispatch & scheduling

Invoice & payment tracking

Customer database

Pros:

• Mobile-friendly and customizable
• Real-time technician tracking

Cons:

• Not beginner-friendly
• Integration issues

Available on: 

Web, iOS, and Android platforms

Pricing:

Pricing is not explicitly listed but focuses on invoicing, dispatching, and payment processing.

9. Synchroteam: Best for GPS & Real-Time Job Tracking

Synchroteam provides real-time location tracking, job scheduling, and payment processing for a seamless field service management system.

Key features:

GPS tracking & site monitoring

Payment processing

Dispatch & work order management

Pros:

• Third-party integrations
• Available on iOS & Android

Cons:

• Not easy to navigate
• Expensive compared to competitors

Available on: 

Web, iOS, and Android platforms

Pricing:

Pricing details are not explicitly mentioned, but it offers cloud-based field service management software.

10. SmartServ: Best for Real-Time Collaboration

SmartServ enables real-time communication, automated workflows, and mobile accessibility for field technicians.

Key features:

Online payments & invoicing

Customizable workflows

Maps & routing capabilities

Pros:

• Customizable features
• Tracks addresses & equipment details

Cons:

• Slow app loading times
• Laggy performance on simple tasks

Available on: 

Web, iOS, and Android platforms

Pricing:

Pricing details are not publicly available, but it offers cloud-based field service management solutions.