--- title: "FieldCamp — AI-First Field Service Management Software" url: "https://fieldcamp.ai/home/" date: "2026-07-10T00:00:00.000Z" modified: "2026-07-19T00:00:00.000Z" type: "WebPage" resource: "https://fieldcamp.ai/home/" timestamp: "2026-08-24T21:25:44.911Z" author: name: "FieldCamp Team" word_count: 3656 reading_time: "18 min read" summary: "If you're serious about putting field ops on autopilot, let's talk.Field ops on autopilot → AI Dispatcher → 1:1 demo https://calendly.com/jeel-fieldca…" description: "AI field service management software that runs scheduling, dispatch, CRM, invoicing, and payments on one data model - and acts on it, not just stores it." language: "en" --- If you're serious about putting field ops on autopilot, let's talk.Field ops on autopilot →[AI Dispatcher → 1:1 demo](https://calendly.com/jeel-fieldcamp/30min) # The AI-native field operations platform ## Run your whole operation on one system. Front office to back. **FieldCamp is AI-native field service management software.** An omnichannel AI CSR answers and books every job. A full back office schedules, dispatches, invoices, and gets you paid — all on [a data model you shape to your business](https://fieldcamp.ai/customizable-data-model/ "a data model you shape to your business"). [Book a 15-minute call](https://calendly.com/jeel-fieldcamp/30min "Book a 15-minute call") From a two-truck shop to renewable-energy operations. We configure it around your business. **Messages** 422 Oak St · Sarah Tan S**Sarah**My AC runs but the house keeps getting warmer. F**AI CSR**Carrier 24ACC6 — cooling fault. Tech today 6–8 PM? S**Sarah**Yes please. **Invoice Follow-up Agent** Chase every invoice over 30 days. $ agent run _invoice-followup_ 14:02 _18_ invoices matched 14:02 reminders drafted · on-brand 14:03 ✓ 11 paid · 7 held for you **Live call** No-cool emergency · 4:12 AM TranscriptSummary CallerUpstairs is 84 and it’s blowing warm. AI CSRFlagged same-day priority. Marcus at 6 PM. AI CSRBooked · confirmation texted. **FieldCamp · Workspace** Home Agents Inbox Receptionist WORKSPACE **⌄** Clients Requests Jobs Calendar GROWTH **⌄** Estimates Invoices Analytics OPERATIONS **⌄** Team Location Products & Services Inventory Timesheet_BETA_ Voice**BETA** _MB_Profile ··· Good afternoon, Megan! What would you like to do? Secured in your workspace Works with team permissions Built for field operations Assign a task or ask anything My day Create Insights Ask Summarize my day — today’s jobs, visits and any new requests.› What new requests came in this week, and which ones are still unassigned?› Show me overdue invoices and estimates that are still awaiting approval.› New Create reusable recipes with AI Turn a prompt into a FieldCamp recipe your team can refine and publish. * Generate sections and fields * Preview and refine the recipe before publishing * Reuse recipes from chat or Studio Jobs & visits need action 2 AI-suggested visitsReview suggested job visits and confirm or reject Review 532 unassigned visitsAssign technicians to these job visits › Recent Chats View all ← Home ＋ New Chat⛁ Memories **21**▤ Recipes⟳ Chat History Summarize my day — today’s jobs, visits and any new requests. Searched visits by team, Searched requests ⌄ Searching requests… Here’s your day summary: **Today’s Visits (3 scheduled)** Today’s Schedule — Tuesday, July 28Search Today’s Schedule▤ Columns TIMECLIENTJOB #STATUSPRIORITY 8:00 AM – 9:00 AMWhitaker Residence7054780ScheduledMedium 8:15 AM – 4:57 PMBrookfield Dental7054771ScheduledMedium 8:30 AM – 9:30 AMCedar Ridge HOA7054753ScheduledHigh Showing 3 of 3 resultsRows per page 20 · Page 1 of 1 ‹ › Thinking… **New Requests (0 today)** No new requests received yet. You have 3 visits lined up starting at 8:00 AM. The Cedar Ridge HOA job is marked high priority. Ready to start your day? Which of those is at risk of missing its window? Searched visits by team, Checked technician locations ⌄ **Cedar Ridge HOA (7054753)** is the one to watch — it’s High priority at 8:30 AM and no technician is en route yet. The 8:15 AM – 4:57 PM window on **7054771** also overlaps it, so one tech can’t cover both. Want me to re-sequence and notify the customers? Yes — re-sequence and text both customers. Optimized route, Sent 2 messages ⌄ Done. Dave now takes **7054753** first at 8:30 AM, and **7054771** moves to Mia with a 10:15 AM arrival window. ✓ Route re-sequenced · −22% drive time2 customers texted their new arrival windows Show me revenue by trade this month. Queried invoices, Grouped by trade ⌄ July is tracking ahead of June across every trade: **$128,400** revenue by trade · July _▲ 18% vs June_ $41k $28k $22k $17k $13k $7k HVACPlumbingElectricalCleaningSolarOther Which parts are low on stock? Checked inventory across 3 warehouses ⌄ Three parts are below their reorder point — two of them are on today’s jobs: Inventory · below reorder point3 need ordering SKUPARTON HANDREORDERSTATUS **TXV-R410**Expansion valve R410A16Critical **CAP-45/5**Dual run capacitor312Low **CTR-24V**Contactor 24V 30A510Low 3 of 214 parts below reorder point · Denver, CO warehouse Assign a task or ask anything 4.8G2 **Trusted by HVAC, plumbing, electrical & 25+ field service teams** — from a two-truck shop to a multi-state franchise. [HVAC](https://fieldcamp.ai/hvac-software/ " HVAC") [Plumbing](https://fieldcamp.ai/plumbing-software/ " Plumbing") [Electrical](https://fieldcamp.ai/electrician-software/ " Electrical") [Cleaning](https://fieldcamp.ai/cleaning-business-software/ " Cleaning") [Solar](https://fieldcamp.ai/solar-om/ " Solar") 01 What AI-native means ## Every tool has AI now. The question is what it can actually do. Some AI rewrites a message or answers the phone. AI-native field service management software understands your operating context, uses the real tools inside the system, carries a job across time, and takes the next safe action under your rules. Five tests tell them apart. ### 01Context The AI operates on your customers, service locations, equipment history, [**price book**](https://docs.fieldcamp.ai/data-model/price-book "price book"), estimates, and jobs — the whole data model, not a flattened stub. ### 02Action It performs work: creates the customer, files the [**work order**](https://fieldcamp.ai/work-order-management/ "work order"), drafts a multi-option estimate, reschedules a visit — real records, not just suggestions. ### 03Continuity It carries a job across time. Event-driven, not chat-driven: a booking request triggers qualification; a customer reply stops the follow-up. ### 04Authority [**Every agent has a job description**](https://fieldcamp.ai/ai-agents/ "Every agent has a job description") — which tools it uses automatically, [**which actions need approval**](https://docs.fieldcamp.ai/getting-started/roles-and-permissions-who-can-see-what-fieldcamp "which actions need approval"), and what it must never invent. ### 05Visibility Every action is on the record: the event that started it, the context it used, the tools it called. **[A teammate you can supervise](https://fieldcamp.ai/ai-command-center/ "A teammate you can supervise"),** not a black box. The simple version: AI-native means the software is built for AI to run it — not a chatbot bolted onto old software. 02 One operating system ## Front office, operations, and back office. On one data model. Most software gives you one half and makes you bolt on the rest. FieldCamp is the whole operation on one system — and every part runs on the same context and [**customizable data model**](https://fieldcamp.ai/customizable-data-model "customizable data model"), so nothing is re-typed and nothing falls between tools. ### One system. Ask or do anything. Ask or do anything across your operation…↵ Book the 4 AM emergency and text the customer Draft a good-better-best estimate for 422 Oak St Reschedule Dave's afternoon around the emergency Which jobs are at SLA risk today? Chase every invoice over 30 days **AI CSR** · live callVoiceText Water's coming up through my kitchen floor — I think a pipe burst. That's an emergency. Shut the main valve if you can reach it — I'm routing you to our on-call plumber right now. Okay, the valve's off. How soon can someone get here? Miguel is on his way — ETA 35 minutes. I've flagged it priority and texted you his details.On-call dispatched · 0s hold ✓ Emergency dispatched · ETA 35 minTech en route · Miguel **AI Dispatcher** · Sacramento, CA Live Plan the tightest route for Dave's 6 stops Worked on it ◆Optimized route — DaveOpen → Avoid the K St closure near the Capitol Worked on it ◆Route v2 — rerouted via L StOpen → Text Sarah her new arrival window Worked on it ◆ETA update — sent ✓Open → ◇ HVAC opsMessage the workspace…↑ **Dave's route**LiveRefreshExport Sacramento, CA · 8 stops · 41.2 mi · ✦ −22% drive time MapSatelliteOptimized ▷ Trigger✓ Renewed ↻ Agreement up for renewal Gold maintenance plan at 88 Maple ends this week — auto-flagged. ◌ Running $ Membership auto-billed Card on file charged, receipt sent — no invoice to chase. ◌ Running ✦ Recurring Billing Agent Books the covered visits for the year ahead. ◌ Running ✓ Tune-up scheduled → route Fall visit booked and added to a tech's day. ✓ Renewed → QuickBooks synced Plan rolls forward a year; books update automatically. **Ask anything**Run your whole operation in plain language — the command bar for the business. **Front office**An omnichannel AI CSR answers, understands, and books every job. **Operations**The AI dispatcher fills the board and optimizes every route. **Back office**Agreements renew, memberships auto-bill, and the visits book themselves. 03 Front office ### The AI CSR that knows your customers — not just their calls. It [**handles every call, text, and message 24/7**](https://docs.fieldcamp.ai/inbox/ai-receptionist-setup-and-deployment "handles every call, text, and message 24/7") — understands voice, text, image, and video, reads an equipment nameplate off a photo, recognizes the caller from your CRM, and books the job. When a call needs a person, it hands off with the whole story already collected. [Book a demo](https://calendly.com/jeel-fieldcamp/30min "Book a demo") S Sarah Tan My AC runs but the house keeps getting warmer. I'm at 422 Oak St.![Photo of the customer's wall-mounted AC unit](https://fieldcamp.ai/_next/image/?url=https%3A%2F%2Fcms.fieldcamp.ai%2Fwp-content%2Fuploads%2F2026%2F07%2FAc.jpg&w=1920&q=75) Reading the nameplate → FieldCamp AI CSR Carrier 24ACC6 (2022) — that points to a cooling fault. I can have an HVAC-certified tech out today between 6–8 PM. Booking now.Matched to your record · parts flagged · 0s hold Booked · confirmation texted ✓ Perfect — can you text me a reminder the morning of?➤ * [**AI CSR (omnichannel)**](https://fieldcamp.ai/ai-receptionist "AI CSR (omnichannel)") — one agent across phone, SMS, email, chat, and web — every conversation becomes account context. * Multimodal understanding — reads photos and video, not just words — nameplates, model numbers, and the noise a unit makes. * Natural conversation, no IVR — callers talk like they would to your best CSR; it handles objections and books the job. * Emergency routing — gas, flooding, and no-heat are detected and routed to your on-call tech; routine work gets booked. * Human-in-the-loop handoff — transfers the full story — customer, equipment, tone, priority — so your CSR is briefed before hello. * Customer recognition — pulls caller history, equipment, and membership from your CRM before the first word — zero manual entry. * [Online booking](https://fieldcamp.ai/online-booking "Online booking") — a website request with photos flows [straight into a qualified job](https://docs.fieldcamp.ai/online-booking/setting-up-online-booking-in-fieldcamp "straight into a qualified job") or drafted estimate. * [Unified inbox & smart leads](https://fieldcamp.ai/unified-inbox/ "Unified inbox & smart leads") — every channel in one thread; spam and tire-kickers filtered before they reach your team. 04 Operations · AI Dispatcher ### The AI Dispatcher. Inside the platform — or on its own. It assigns each job by skill, location, and priority, then [**optimizes the route**](https://docs.fieldcamp.ai/calendar/route-optimization-in-fieldcamp "optimizes the route") — while respecting capacity, SLAs, overtime, and territory. It only ever proposes; you Apply or Discard before anything moves. Run it inside FieldCamp, or bolt it onto the FSM you already use. **AI Dispatcher** · today Live ＋ New chat ⌕ Search Call Intake Plan the day Live dispatch board Crew duty hours Pending approvals Efficiency this week Chats Fit the 422 Oak emergencynow Plan today's routes2m Which jobs are at SLA risk?5m Reschedule Dave's afternoon8m Chase invoices over 30 days12m Draft estimate · 422 Oak St15m Show me today's plan board Worked on it ◆Plan board — todayOpen → Put today's routes on a map Worked on it ◆Today's routesOpen → List all routes for today Worked on it ◆Route list — todayOpen → What stops are planned for tomorrow? Worked on it ◆Stops — tomorrowOpen → ◇ HVAC opsMessage the workspace…↑ **Today's Optimized Route**LiveRefreshShare to DriversExport Workspace live · 22 stops across 3 crews · 12 candidates queued LassoCandidates 12Satellite **Timeline**Live22 stops · 7h 20m drive · 3 crews15m30m1h _7a_ _8a_ _9a_ _10a_ _11a_ _12p_ _1p_ _2p_ **Dave R.**7 stops · 4h 05m 1234567 **Mia K.**8 stops · 3h 50m 12345678 **Ryan P.**7 stops · 3h 05m 1234567 _Now_ ↻ Re-optimizeShare URLShare to Drivers Dispatch for how you actually run ‹ › [ Capacity-based dispatchBooks only what each tech and truck can truly handle in a day.↗ ](https://fieldcamp.ai/ai-dispatcher/capacity-planning/ " Capacity-based dispatch Books only what each tech and truck can truly handle in a day. ↗ ") [ Multi-day schedulingSequences installs and projects that span several days, across the right crew.↗ ](https://fieldcamp.ai/ai-dispatcher/multi-day-scheduling/ " Multi-day scheduling Sequences installs and projects that span several days, across the right crew. ↗ ") [ SLA-aware dispatchPrioritizes by contract SLA so response windows are never missed.↗ ](https://fieldcamp.ai/ai-dispatcher/sla-aware-scheduling/ " SLA-aware dispatch Prioritizes by contract SLA so response windows are never missed. ↗ ") [ Overtime managementWeighs overtime and labor cost before it fills a technician's day.↗ ](https://fieldcamp.ai/ai-dispatcher/overtime-management/ " Overtime management Weighs overtime and labor cost before it fills a technician's day. ↗ ") [ Emergency job handlingSlots urgent jobs in and resequences the surrounding stops instantly.↗ ](https://fieldcamp.ai/ai-dispatcher/emergency-job-handling/ " Emergency job handling Slots urgent jobs in and resequences the surrounding stops instantly. ↗ ") [ Skill-based assignmentMatches each job to a tech with the right certification and skill.↗ ](https://fieldcamp.ai/ai-dispatcher/skill-based-technician-assignment/ " Skill-based assignment Matches each job to a tech with the right certification and skill. ↗ ") [ Zone & territoryKeeps technicians inside their service zones and territory rules.↗ ](https://fieldcamp.ai/ai-dispatcher/zone-and-territory-constraints/ " Zone & territory Keeps technicians inside their service zones and territory rules. ↗ ") [ Dynamic reroutingRecalculates the route the moment a job is added, moved, or cancelled.↗ ](https://fieldcamp.ai/ai-dispatcher/dynamic-rerouting/ " Dynamic rerouting Recalculates the route the moment a job is added, moved, or cancelled. ↗ ") **Already on ServiceTitan, Salesforce, or [Microsoft Dynamics 365](https://fieldcamp.ai/ai-dispatcher/microsoft/ "Microsoft Dynamics 365")?** Deploy the AI Dispatcher as a standalone layer on top of your current system — no rip-and-replace. [Explore the AI Dispatcher →](https://fieldcamp.ai/ai-dispatcher/ "Explore the AI Dispatcher →") 05 Back office ### Everything the money side needs — and the agents that chase it. Every back-office feature a field service business needs, in one place: estimates, invoicing, payments, inventory, CRM, and reporting. Then the paperwork chases itself — back-office agents draft estimates and follow up on quotes and unpaid invoices, holding anything that needs a human for one-tap approval. ▷ Trigger✓ Completed ✓ Job marked complete Tech closes the work order at 422 Oak St — photos, parts, and hours on the record. ◌ Running $ Invoice generated Drafted from the approved estimate — parts, labor, and the deposit carried forward. ◌ Running ✦ Invoice Follow-up Agent Chases with polite, on-brand reminders — and stops the moment the customer pays. ✓ Paid → QuickBooks synced Payment lands, books update automatically. Case closed. ✋ No reply after 7 days? On hold. You approve sensitive actions. Nothing sends without your OK. * Multi-option estimates — good-better-best as a native structure, with a recommended option — not a template hack. * Invoicing & payments — convert an approved estimate to an invoice and collect by card or ACH on-site. * [Deposits that carry forward](https://docs.fieldcamp.ai/payments/deposits-request-collect-and-apply-deposits-fieldcamp "Deposits that carry forward") — a deposit taken on the estimate transfers to the final invoice automatically. * [Recurring invoices](https://docs.fieldcamp.ai/payments/auto-deducting-payments-for-invoices-and-recurring-jobs "Recurring invoices") — generated from completed job visits for maintenance contracts — no manual re-billing. * [Inventory & purchase orders](https://fieldcamp.ai/inventory-management "Inventory & purchase orders") — track parts, [warehouses, and vendors](https://docs.fieldcamp.ai/products-services/vendors-and-purchase-orders "warehouses, and vendors"); POs tie back to the jobs that consumed them. * [Field service CRM](https://fieldcamp.ai/crm "Field service CRM") — clients, properties, units, and equipment with full history — the record the AI reasons over. * [Reporting & analytics](https://fieldcamp.ai/reporting-software "Reporting & analytics") — revenue by trade, tech, and job type; margins, tech scorecards, and marketing ROI. * [Accounting sync](https://fieldcamp.ai/integrations "Accounting sync") — QuickBooks, Xero, and Wave update automatically on every invoice and payment. ### Cue the agents. An agent for every chore in the back office. Run by FieldCamp, chasing the paperwork beside your team — anything sensitive held for one-tap approval. ✎Estimate DrafterTurns an inbound request — photos and all — into a drafted good-better-best estimate.Running ↻Estimate Follow-up AgentNudges open estimates until they're approved, declined, or expire — then stops.Completed $Invoice Follow-up AgentChases unpaid invoices politely and stops the moment the customer pays.Running ⟳Recurring Billing AgentInvoices completed maintenance visits and re-books the next one in the contract.Running ★Review Request AgentWaits a day after a paid job, then texts the customer a review link.Completed ▦Job Costing AgentRolls up labor, parts, and truck cost into a clean margin figure per job.Running ☎Missed-Call Text-BackTexts back any call that slips through — and books the job from the thread.Running ✉Membership Renewal AgentReminds members before contracts lapse and re-books the seasonal visit.Running ▤Restock AgentWatches truck and warehouse stock, drafts the PO when parts run low.Completed ◔Deposit Carryover AgentApplies estimate deposits to the final invoice — no double-charges, no leaks.Running ✦Collections AgentWorks invoices past 30 days with a payment link — held for your approval.Running ⚑Escalation AgentRoutes emergencies to the on-call tech and pings the owner in seconds.Completed 06 The layer it all runs on ## Both halves run on one thing: context. On top of your context sits a data model you shape to your business. On top of that, you deploy [AI agents and workflows](https://fieldcamp.ai/workflow-automation "AI agents and workflows"). Every office, every agent, and every automation reads and writes the same source of truth. **Agents** **Context** **Offices** **Data model** * **AI agents & workflows** AI CSR, AI Dispatcher, Estimate Drafter, and Invoice Follow-up — deployed on top, all reading and writing the same context. * **Context — the source of truth** The shared context beneath every layer. Every office, every agent, and every automation reads and writes the same source of truth. * **Front office · Operations · Back office** The front office answers and books, Operations dispatches and routes, and the back office invoices and gets you paid. * **Customizable data model** Client → Property → Unit → Equipment — a model you shape to your business, so every record maps to how you actually work. ✦◌ Working…↑ ✎ ### One context. Reachable anywhere. Ask or do anything across your whole operation — and reach the same records from Claude, ChatGPT, or any MCP client. Claude ChatGPT MCP Slack 07 Any size, any complexity ## One platform that becomes your business. Because the data model is yours to shape, the [same asset hierarchy](https://docs.fieldcamp.ai/data-model/custom-objects-and-fields "same asset hierarchy") that models a homeowner's furnace models a portfolio of commercial units — or a field of solar inverters and wind turbines. From a two-truck shop to a multi-state franchise, no rip-and-replace. Home & residential * HVAC * Plumbing * Electrical * Cleaning * Pest control * Landscaping * Garage door * Appliance repair Commercial & complex * Commercial contracting * Facilities & property maintenance * Refrigeration * Fire & life safety * Multi-branch enterprise * Renewable energy — solar & wind O&M 08 Built in, not bolted on ## Run your business. Not a stack of tabs. Most platforms make you run an operations suite, bolt on a separate tool for the phones and another for the sales desk, then wire in spreadsheets. FieldCamp is that entire stack, rebuilt as one AI-native platform — one login, one source of truth. | Capability | FieldCamp | A stitched stack | SMB point tools | | ----------------------------------------------------------------------------------------------------------------------------------------------------- | --------- | ----------------- | --------------- | | AI front office (answers & books) | Built in | Bolted-on add-ons | Limited | | Multimodal AI (voice·text·image·video) | Yes | No | No | | AI dispatcher (standalone or in-platform) | Yes | Add-on | No | | Back-office agents (estimate & invoice) | Yes | No | No | | Customizable data model | Yes | Rigid | Templated | | [**Reachable from Claude / ChatGPT / MCP**](https://docs.fieldcamp.ai/ai-agents/mcp-connections-and-triggers "Reachable from Claude / ChatGPT / MCP") | Yes | No | No | | Two-truck shop → enterprise | Yes | Enterprise-heavy | SMB-only | 09 [From the field](https://fieldcamp.ai/client-love "From the field") “FieldCamp answers every channel and hands my team a fully briefed job. It replaced the phone service, the scheduler, and two spreadsheets — and it feels like we hired more staff without hiring anyone.” **Taras** · Pest Control · via G2 10 Questions ## Field service management software, answered What is field service management software?+ Field service management software runs the work of a field service business — capturing requests, scheduling and dispatching technicians, managing work orders, and handling estimates, invoicing, and payments — in one system instead of across paper, spreadsheets, and disconnected apps. What is AI-native field service management software?+ It's field service software built with AI at its core rather than added on top. The AI works from your full operating context, creates and updates real records (customers, work orders, estimates), carries a job across time, and takes the next safe action under rules you set — with human approval where it matters. Can I use the AI Dispatcher on its own?+ Yes. The AI Dispatcher runs inside FieldCamp or as a standalone layer on top of the FSM you already use, dispatching by capacity, SLA, overtime, skill, and territory, and proposing changes for you to approve. What are back-office agents?+ They're AI agents that handle back-office paperwork: a Request-to-Estimate Drafter turns inbound requests into drafted estimates, an Estimate Follow-up Agent chases open quotes, and an Invoice Follow-up Agent chases unpaid invoices — each holding anything sensitive for one-tap human approval. Can I reach my FieldCamp data from Claude or ChatGPT?+ Yes — your context and tools are reachable from Claude, ChatGPT, and any MCP client, so your team and agents can ask questions and take action on FieldCamp data from the tools they already use. Does it integrate with QuickBooks and my calendar?+ Yes — FieldCamp connects to QuickBooks, Xero, Wave, Stripe, Google Calendar, Outlook, and Twilio, and becomes your system of record. Can it handle commercial and enterprise operations, not just home services?+ Yes. The customizable data model supports multi-property, multi-asset, and multi-branch operations, so FieldCamp fits residential trades, commercial contractors, and complex asset-heavy operations like renewable-energy maintenance alike. How much does FieldCamp cost?+ FieldCamp offers plans that scale with your team, with implementation included. Book a 15-minute call for a quote tailored to your size and trade. ## Want us to run yours? In a 15-minute call, watch FieldCamp answer a real call, read a photo of a broken unit, book the job, dispatch the tech, and send the invoice — one platform, front office to back. [Book a 15-minute call](https://calendly.com/jeel-fieldcamp/30min "Book a 15-minute call")