Great Outdoors unifies sales, scheduling, and installations with AI-powered field service management

The Challenge

Before FieldCamp, Great Outdoors ran on a mix of disconnected tools. They used one platform for CRM, another for scheduling, another for quotes, and yet another for invoices. None of these talked to each other. Every time work moved from sales to operations, someone had to type the same information again. Tracking a single customer meant jumping between apps and hoping the data matched.

The core problems ran deep:

• No view of the full picture: Staff couldn’t see where each customer was in the process, from first contact to finished install. They had to dig through multiple systems just to find basic information.
• Scheduling that didn’t fit the work: Their old calendar was built for one-hour appointments. But installations take all day. It also couldn’t match installer skills to job types or handle multiple service areas.
• Constant data re-entry: Every time a quote became a job, or a job became an invoice, someone typed everything in again. This created errors and wasted hours.
• No eyes on the field: Once installers drove off in the morning, the office had no idea what was happening. No live updates. No automatic photos. No way to know if checklists were done before crews left.
• Inventory confusion: There was no link between what was quoted, what got installed, and what was still in stock. This got worse with kits that had mix-and-match parts.

The team had tried to make their separate tools work together. It wasn’t working. They didn’t need another app. They needed one platform that connected everything from the start.

The Impact: From Scattered Systems to Clear Control

No More Retyping Data

The first thing the team noticed was that they stopped entering the same information over and over. When a sales rep builds a quote in FieldCamp, the details (products, prices, and address) flow straight into the job and then the invoice. What used to mean typing into three or four systems now takes one click.

The same goes for inventory. When installers finish a job, the system tracks what they used. Great Outdoors can now see what was quoted, what was installed, and what’s left in stock, all without checking multiple spreadsheets.

Scheduling That Actually Works

The dispatch calendar changed how the team plans each week. Before, they forced full-day jobs into a calendar built for short appointments. Now they have a visual board that shows every installer’s schedule at once. They can drag jobs between days or people. They can spot who’s overloaded and who has open time.

When different installers handle different equipment, and one mistake can ruin a family’s Christmas, this kind of clear view makes all the difference.

Seeing What Happens in the Field

Before FieldCamp, the office lost sight of jobs once installers left. Updates, photos, and checklists didn’t come in until crews got back.

Now the whole operation runs live. Installers tap to show they’re on the way, on site, or done. Photos are uploaded right from the job. Checklists get checked before anyone leaves. The mobile app holds everything: job details, directions, customer notes, forms, and signatures. All in one place. All synced right away.

When a job is marked complete, the office knows instantly. No calls needed. No waiting. No guessing.

Better Data for Better Decisions

With everything running through one system, Great Outdoors is finally building real insight into their business. Custom fields let them track results by market. Sales reports show which products sell best. Questions like “How much did Atlanta bring in this quarter?” now have real answers, not rough guesses.

Key Benefits

Advice for Installation Business Owners