AI Receptionist
The AI receptionist that books your jobs — not just your calendar.
FieldCamp AI Receptionist is an AI voice agent that answers calls instead of letting them roll to voicemail, qualifies the job, creates a request in FieldCamp when FieldCamp is connected, and can hand off to FieldCamp AI Dispatcher against technician skills, zones, and drive time when configured.
A virtual receptionist that behaves like a trained CSR — not a phone tree, and not an answering service that takes a message.
It works after hours, on weekends, and through peak season. For HVAC, plumbing (see the AI receptionist for plumbing), electrical and cleaning — and for the field operations trades software never covered, like EV charger servicing and standby generator maintenance.
With FieldCamp connected, calls create requests. With AI Dispatcher connected, they book the visit.
24/7
Answers after hours, weekends, and peak season
4 systems
Connects to Jobber, ServiceTrade, Housecall Pro and FieldEdge via AI Dispatcher when configured
Included
AI Dispatcher handoff on every plan when configured, rather than upsold
01 After-hours answering
More calls come in after five. Your AI receptionist picks them up.
The phone does not stop at 5pm.
Emergencies land at midnight, property owners call from other time zones at 4am, and peak season doubles the volume overnight. Most shops answer that with staff on rotation, an answering service that takes a message, or voicemail. FieldCamp AI Receptionist covers the hours a human rota cannot.
The voice agent picks up at 2am, holds a real conversation, and takes the job details. Connect AI Dispatcher and it books the visit too. Your morning starts with a scheduled board instead of a voicemail queue.
02 Hear it work
Three calls, three right answers. That is AI call routing.
The same agent handles an emergency, a routine tune-up, and a commercial escalation — and does something different with each.
Press play. The transcript follows along, and you can jump to any line.
03 Emergency triage
Not every after-hours call is an emergency. Emergency call triage decides.
A no-cooling call in July and a routine maintenance question are not the same job.
They should not wake the same technician. FieldCamp AI Receptionist qualifies the call before booking anything. Emergencies go to your on-call person by transfer. Routine calls end as a request, or as a visit booked through AI Dispatcher at the window it suggests.
Anything the agent cannot classify confidently follows a rule you write: transfer it, or take a callback for the morning. It does not guess, and it does not wake a technician to find out.
04 Books through AI Dispatcher
Most AI receptionists book a slot. This one books a technician.
An empty box on a calendar is not a scheduled job.
Someone still has to work out who is qualified, who is closest, and who has room. With FieldCamp connected, the agent can create a request in FieldCamp. With AI Dispatcher connected, it creates the job and books the technician AI Dispatcher suggests once the caller agrees.
The dispatcher matches the job to a technician by skills and certifications, keeps them inside an allowed zone, and sequences the day around drive time.
When the day changes, it re-optimizes the board. Tag an appointment Do not reschedule and the optimizer will not move it.
Caller
The upstairs unit stopped blowing cold about an hour ago.
FieldCamp AI Receptionist
That sounds like tonight rather than tomorrow. Are you still at 4418 East Presidio?
Caller
Yes, that's us.
FieldCamp AI Receptionist
I have a certified technician who can be there between 12:30 and 1:30 tonight. Shall I book that?
05 Core features
What FieldCamp AI Receptionist actually does on a call.
Five things it handles, without a phone menu in front of any of them.
Natural conversations
Callers speak normally instead of working through a phone menu. FieldCamp AI Receptionist understands accents and follows a caller who changes their mind halfway through a request, so nobody has to restate what they need as a menu option.
Knowledge base sync
FieldCamp AI Receptionist learns your service areas, hours, pricebook, and FAQs from your own documents and website, so it quotes your prices rather than a generic script.
Action taking
FieldCamp AI Receptionist captures the lead on the call. With FieldCamp connected, it can price pricebook items and capture the rest as a request to quote. With AI Dispatcher connected, it books the appointment.
Smart routing
Commercial calls can route to a person while residential books automatically. Urgent calls transfer to an on-call dispatcher who hears a short private message you write before the caller joins. The recording and transcript are saved when the call ends.
Overflow — when every line is busy
Your CSR answers first. Set your phone system to forward busy or unanswered calls to the agent’s number after the ring time you choose (FieldCamp Calls forwarding or your carrier), so a Monday surge or a weather spike does not cost you the job. Calls are handled in parallel rather than queued — from five at once up to a hundred, depending on the plan.
06 Recordings and transcripts
AI call recording and transcription — every call searchable.
You cannot coach what you cannot hear.
Every conversation the voice agent handles is captured end to end: audio recording, a full turn-by-turn transcript, and the variables the agent extracted — the address, the equipment, the urgency — all saved with the call in Voice. With FieldCamp connected, the result lands on the customer’s Inbox thread with the recording and a transcript link.
Completed calls are stored with transcript, recording, disposition and call tags, and can be filtered by agent, campaign, caller number or outcome.
service_addressequipmenturgencycustomer_type07 Build it from your AI tools
Build your AI receptionist from Claude or Cursor.
Point any MCP client at it and your coding agent can build the call flow with you. List your agents, read one back as TypeScript, change the greeting or the triage rules in a conversation, and save it as a draft. The same API key works for both.
Describe the shop — hours, emergency rules, what to ask, when to transfer — and the agent writes it. No drag-and-drop, unless you want it.
our after-hours agent keeps booking non-emergencies onto the same night. route commercial to the on-call dispatcher instead
Reading the agent now — it has one triage node with no commercial branch, which is why everything lands on tonight's board.
Ran 2 commands ›
Added a commercial intake path and tightened the emergency bar so routine work books into the next open slot.
Ran 3 commands, saved workflow +2 nodes -1 edge ›
Saved as draft v7. Commercial callers now transfer to the on-call dispatcher, routine residential books into the morning, and emergencies still go out tonight. Test it before you publish.
08 Webhooks, API and SDKs
AI receptionist API, webhooks and SDKs — the call data is yours.
Call handling should not be a black box that hands you a summary email.
Webhooks
Signed event webhooks send call events to your systems, and a Webhook step can post the captured details after the call.
REST API
Start calls, read runs, manage phone numbers and agents. The same API the FieldCamp app uses — nothing held back for an enterprise tier.
Python and TypeScript SDKs
Generated from the API, so the types never drift from what the server actually accepts.
Knowledge base
Upload your pricebook, service agreements and FAQs. The agent answers from your documents rather than a script it was handed.
Chat and messaging
Your voice agent answers the phone; FieldCamp’s AI CSR answers website chat, SMS, WhatsApp and email.
Custom tools
Give the agent an HTTP endpoint, a transfer target, or your own MCP server, and it can call them mid-conversation.
09 Syncs with your FSM when configured
AI receptionist integrations — keep the system your team already knows.
Nobody wants to replace their field service software just to answer the phone better.
You should not have to. FieldCamp AI Dispatcher is available as a tool handoff when Receptionist is configured to use it.
Because FieldCamp AI Dispatcher already connects to the systems below, jobs booked on the call through AI Dispatcher sync to whichever one you run — two-way, so your dispatchers keep working where they always have.
- Jobber
- FieldEdge
- ServiceTrade
- Housecall Pro
- ServiceTitan (CSV import only)
10 Popular options and pricing
AI receptionist pricing: every plan does everything. Only the call volume changes.
FieldCamp AI Receptionist pricing is custom to your team and workflow, and plans scale by call volume rather than by feature. AI Dispatcher handoff is included on the entry plan when configured.
Enterprise adds dedicated capacity, an SLA, a BAA, and multi-brand routing.
Solo
Custom
Lighter call volume
Volume set with you
Scoped on a demo
About 6 calls a day, answered and booked.
Call limit confirmed at setup
Crew
Custom
Steady daily calls
Volume set with you
Scoped on a demo
About 20 calls a day, with quoting and dispatch.
Call limit confirmed at setup
Shop
Custom
Several phone numbers
Volume set with you
Scoped on a demo
About 45 calls a day across multiple numbers.
Call limit confirmed at setup
Fleet
Custom
Several locations
Volume set with you
Scoped on a demo
About 90 calls a day, multi-location routing.
Call limit confirmed at setup
Included on every plan
- Discovery on the call
- Triage on your own rules
- FieldCamp requests when connected; booking via AI Dispatcher
- Prices pricebook items with FieldCamp connected
11 Built on FieldCamp Voice
FieldCamp Voice — the AI voice agent platform underneath.
FieldCamp AI Receptionist is built on FieldCamp Voice.
FieldCamp Voice is a standalone voice AI platform built for field operations. It runs the call over your existing telephony — Twilio, Telnyx, Plivo, Vonage, Cloudonix, or an Asterisk PBX — and sends each outcome to FieldCamp when the two are connected.
You can buy FieldCamp Voice on its own and design your own call flows, or take FieldCamp AI Receptionist configured and ready to answer.
FieldCamp Voice, the platform underneathBuy the voice platform on its own and design the call flow yourself. Inbound, outbound, MCP authoring, your own carrier.How FieldCamp AI Dispatcher decidesSkills, certifications, zones, capacity and drive time — the engine that suggests the technician for an answered call.
12 Who it answers for
AI receptionist for HVAC, plumbing and cleaning — and the field work nobody built for.
Field service software stops at about eight trades. Field operations is bigger than that, and every business in it answers a phone.
The trades
- HVAC
- Plumbing
- Electrical
- Cleaning and janitorial
- Pest control
- Garage door
- Landscaping
- Roofing
Field operations
- EV charger servicing
- Telecom field work
- Wind turbine servicing
- Standby generator maintenance
- Utility vegetation management
- Used-oil collection
- Hydrovac services
- Property management
How to compare
How to compare AI receptionists — six questions to ask any vendor.
Run every product through the same six questions. Including this one.
Is it native, or bolted on?
FieldCamp’s phone, voice AI and dispatch come from one vendor and connect in a few clicks. Ask where the booking lands, and how it gets there.
Which channels are actually live?
Not which channels the product supports in theory — which ones are switched on for your account on day one, and what happens when a channel is down.
Where does an escalation go?
To your own dispatcher, with the customer and the job already captured? Or to an outsourced call centre that has never heard of your business?
Does it separate an emergency from a routine job?
A no-heat call in January and a filter change are not the same call. Ask what happens to each, and who gets texted.
Does it recognise a customer who has called before?
It should read the history your technicians read. If it works off a separate contact list, it will ask for the address again.
What does it cost once it is running?
Channels, booking path, escalation, implementation. Compare the whole number, not the headline.
Where a human still does it better
An AI receptionist is not the right answer for every call. A caller who is upset, a high-value estimate that needs negotiating, and anyone who simply asks for a person are all better handled by your own CSR. The point of configured escalation is that those calls reach your team by transfer, and the recording and transcript are saved when the call ends.
13 On a shortlist
FieldCamp vs Avoca AI, ProBook AI and Jobber AI Receptionist.
Each comparison is written to stay useful even if you do not pick FieldCamp, and each one names what the other product does better.
Avoca AI
Both answer calls and book jobs. FieldCamp AI Receptionist books the technician AI Dispatcher suggests on skills, zone, capacity and drive time, and AI Dispatcher re-optimizes the board when the day changes. Avoca AI shapes which slots get offered, and adds CSR coaching FieldCamp has no equivalent for. FieldCamp AI Receptionist vs Avoca AI.
ProBook AI
FieldCamp answers the call and AI Dispatcher suggests the technician, across field operations. ProBook AI assigns the technician, inside home services. Both dispatch well — the differences that survive scrutiny are scope: which industries each one covers, which field service platforms each one connects to, which phone systems each one runs on, and whether you can read a price before booking a sales call. FieldCamp AI Receptionist vs ProBook AI.
ProBook AI against Avoca AI
The two are constantly compared and they solve different problems — one is built around dispatch, the other around the front office. That breakdown is written from what each company publishes about itself, with FieldCamp named once and clearly labelled. ProBook AI vs Avoca AI, head to head.
Jobber AI Receptionist
Jobber’s own receptionist books a visit into the Jobber calendar. FieldCamp AI Receptionist can create a request in FieldCamp, and with AI Dispatcher connected it books the technician AI Dispatcher suggests. FieldCamp AI Dispatcher also syncs two-way with Jobber, so you can keep Jobber and change only what answers the phone. FieldCamp AI Receptionist vs Jobber AI Receptionist.
14 AI receptionist FAQ
AI receptionist questions, answered.
What is an AI receptionist?
An AI receptionist is a voice agent that answers inbound business calls, works out what the caller needs through natural conversation, and takes action — booking appointments, capturing lead details, and routing urgent calls to a person. FieldCamp AI Receptionist adds a step most do not: with AI Dispatcher connected, it books the job against technician skills, zones, and drive time.
Does an AI receptionist work with ServiceTitan or Jobber?
With Jobber, yes: AI Dispatcher syncs jobs from Jobber and writes the accepted assignment back. It also connects to ServiceTrade, Housecall Pro and FieldEdge. With ServiceTitan, no: FieldCamp imports jobs from a ServiceTitan CSV export, mapping the columns during import, and doesn’t book into ServiceTitan.
Can an AI receptionist tell an emergency from a routine call?
FieldCamp AI Receptionist qualifies every call before booking. Emergencies go to your on-call person by transfer. Routine calls end as a request, or as a visit booked through AI Dispatcher at the window it suggests. For calls it can’t place, you write the rule: transfer them, or take a callback for the morning.
Will callers know they are talking to AI?
FieldCamp AI Receptionist holds a natural spoken conversation and answers from your own pricing and service information rather than a script, so callers get a direct answer instead of a phone menu. FieldCamp AI Receptionist transfers to a person whenever a caller asks. On a warm transfer (Twilio), your team member hears a short private message you write first, and the recording and transcript are saved when the call ends.
Does FieldCamp have an AI receptionist?
Yes. FieldCamp AI Receptionist answers your phone 24/7 (FieldCamp’s AI CSR handles WhatsApp, SMS, email and booking chat), captures the service details, separates an emergency from routine work, and, with AI Dispatcher connected, books the visit at the window AI Dispatcher suggests.
Can it back up my CSR team instead of replacing them?
Yes. Your CSR answers first. Set your phone system to forward busy or unanswered calls to the agent’s number after the ring time you choose (FieldCamp Calls forwarding or your carrier). Route nights, weekends and peak weeks to it the same way.
Want it answering tonight?
We configure FieldCamp AI Receptionist around how your shop actually takes calls — your hours, your emergencies, your pricebook.