Modern field service teams are handling more jobs, more disruptions, and more customer expectations than ever before. That’s why FieldCamp has created a complete AI Dispatching Playbook.
Discover a practical guide, that walks you through the entire journey of dispatching, right from its origins and evolution, to what today’s AI dispatcher actually is, how its algorithms work, why it’s built the way it is, and how it becomes a revenue-positive system for your field service team.
If your goal is to run a more organized, more efficient, and more profitable service operation, this guide shows you exactly how AI dispatching makes it possible.
Manual scheduling breaks down the moment the day becomes unpredictable. Traffic shifts, urgent calls pop up, jobs take longer than expected, and technicians all have different skills and availability. No human dispatcher can evaluate these moving parts fast enough — or accurately enough — every single time.
AI solves this by making decisions instantly, adjusting schedules in real time, and keeping the entire operation running smoothly with less travel, fewer delays, and more completed jobs.
With FieldCamp’s AI Dispatcher, your team gets a system that understands every constraint, predicts disruptions before they happen, and builds schedules that stay accurate from morning to evening — even on the most chaotic days.
Understanding AI dispatching starts with understanding dispatching itself. In this section, we’ll walk you through the essential foundations that every service business should know before adopting AI dispatching.
From the history and evolution of scheduling, to the shift from manual processes to algorithm-driven optimization, this playbook helps you understand why AI is the natural next step.
History and Evolution of Dispatching
Learn how dispatching has changed from paper boards to AI-driven automation
Understand the fundamentals of intelligent scheduling and how it works.
How AI Dispatcher Algorithms Work
A deep dive into routing engines, constraint solvers, and optimization logic.
Machine Learning Models in Dispatching
Here’s how modern AI dispatch use ML to predict duration, match skills, & prevent failures.
See how AI evaluates job priority, urgency, windows, and technician constraints.
AI Dispatcher ROI Calculator
Estimate how much time, travel, and money your team can save with AI.
