Service Fusion Review: Is It Right for Your Field Service Business?
December 16, 2025 - 17 min read
December 16, 2025 - 17 min read
Table of Contents
| Quick Verdict |
| Service Fusion is a decent mid-tier field service management (FSM) software for HVAC, plumbing, and electrical contractors who need solid scheduling and dispatching. However, at $245+/month with no free trial, a buggy mobile app (rated 2.8★ on Android), and no offline capability, most teams will find better value in modern alternatives. |
Best for: Mid-sized service teams (10-50 techs) who prioritize dispatching over everything else
Skip if: You need reliable mobile access, advanced reporting, or don’t want to pay before trying
| Metric | Details |
| Founded | 2014 (Dallas, Texas) |
| Acquired by | EverCommerce (2020) |
| Active Users | 6,500+ service contractors (per Service Fusion) |
| Starting Price | $245/month |
| Free Trial | ❌ None |
| iOS App Rating | ⭐ 4.6/5 |
| Android App Rating | ⭐ 2.8/5 |
| Capterra Rating | ⭐ 4.3/5 |
| G2 Rating | ⭐ 4.1/5 |
| Best For | HVAC, Plumbing, Electrical, Appliance Repair |
Prefer to listen over read? Check out the audio below:
Before we dive in, here’s a summary.
Let’s be clear: this isn’t a rewrite of their marketing page. Here’s what we actually did.
Real user feedback: We analyzed 200+ verified reviews from G2, Capterra, Trustpilot, Reddit threads (r/HVAC, r/electricians, r/plumbing), and both app stores.
Comparison benchmark: We evaluated Service Fusion against 5 leading field service management tools on 12 criteria, including pricing, mobile experience, offline capability, and feature depth.
What we prioritized:
Service Fusion is a cloud-based field service management software built for small to mid-sized service contractors. It handles scheduling, dispatching, invoicing, and customer management in one platform.
What it promises:
Service Fusion positions itself as an “all-in-one” solution that eliminates multiple tools. The pitch: one platform for your office staff AND field technicians to manage everything from the first customer call to final payment.
The reality:
It delivers on the basics. Scheduling and dispatching work well. Invoicing is functional. Customer management is adequate.
But “all-in-one” is a stretch. Time tracking is barebones. Reporting requires manual workarounds. Inventory management is limited. And if you need advanced job costing or route optimization, you’ll need add-ons or another tool entirely.
This is where most reviews get it wrong. They show you the base price and move on. But that’s not what you’ll actually pay.
| Plan | Monthly | Annual (per month) | What’s Included |
| Starter | $245 | $208 | Scheduling, dispatch, invoicing, customer management, estimates, QuickBooks integration |
| Plus | $382 | $325 | Everything in Starter + job photo uploads, inventory management, job costing, integrated voice & text |
| Pro | $627 | $533 | Everything in Plus + customer portal, API access, eSign documents, custom documents, and progress billing |
✅ All plans include unlimited users
✅ 15% discount for annual billing
❌ No free trial available
❌ No free plan
Here’s where Service Fusion gets expensive:
| Add-On | Cost | The Reality |
| GPS Fleet Tracking | ~$25-40/vehicle/month | Hardware purchase + monthly subscription |
| ServiceCall.ai (VoIP) | Custom pricing | Required for the call tracking features they advertise |
| FusionPay | 2.9% + $0.30/transaction | Payment processing fees add up quickly |
| Premium Onboarding | Custom | If you need support beyond the 60-day free period |
Let’s say you’re a 5-technician plumbing company with 3 service vehicles. You want the Plus plan features plus GPS tracking:
That’s 26% more than the advertised $382 price. Over a year, you’re paying $5,784 instead of $4,584.
For the $245 Starter plan, you’re paying for solid scheduling and dispatching. That’s fair value IF those are your only priorities.
But the jump to Pro ($627/month) is steep. The mid-tier Plus ($382) adds useful features like inventory management and job costing, making it the sweet spot for most mid-sized teams.
Bottom line: At these price points, budget-conscious teams should explore alternatives with free tiers or lower pricing before committing.
Let’s break down each major feature honestly. No marketing speak—just real observations.
Verdict: ⭐ 8/10. This is Service Fusion’s strongest feature
The drag-and-drop dispatch board is genuinely good. You see all technicians listed vertically with their scheduled jobs displayed across a timeline. Color-coded job statuses (pending, traveling, working, completed) make it easy to spot issues at a glance.
Creating jobs is straightforward. Right-click on any time slot, fill in customer details, and assign a technician. The system sends automated notifications to techs and customers.
What works well:
What falls short:
Compared to modern FSM tools: Functional but manual. Platforms like FieldCamp offer AI-powered scheduling that automatically matches technician skills to job requirements and optimizes routes, saving hours weekly on manual scheduling.
Verdict: ⭐ 7/10. Gets the job done, nothing special
Service Fusion’s built-in payment processing lets you accept credit cards, ACH transfers, and checks. Technicians can generate invoices on-site, collect signatures, and process payments from the mobile app.
The QuickBooks integration is solid. Invoices, payments, and customer data sync automatically in both directions without double entry required.
What works well:
What falls short:
Verdict: ⭐ 7.5/10. Useful if you need it, expensive if you don’t
ServiceCall.ai is Service Fusion’s AI-powered VoIP phone system. It records calls, transcribes conversations, tracks which marketing sources generate calls, and links calls to customer records automatically.
The dashboard shows call volume, agent performance, conversion rates, and marketing ROI. It’s genuinely useful for understanding which advertising channels work.
What works well:
What falls short:
Verdict: ⭐ 7/10. Good data, but priced as an add-on
Service Fusion offers GPS fleet tracking as an optional add-on. Once you install the hardware in each vehicle, you get real-time location tracking, route history, driver behavior monitoring (speeding, hard braking), and idle time reports.
The “Track My Tech” feature lets customers see their technician’s ETA with live location updates, reducing “where’s my tech?” calls.
What works well:
What falls short:
Verdict: ⭐ 5/10. The weakest area compared to modern FSM tools
The mobile app has basic clock-in/clock-out buttons. That’s about it.
There’s no project tagging, no cost codes, no geofencing, no automatic break insertion, and no labor cost tracking tied to specific jobs.
If you need to know how much labor cost went into Job #4521 versus Job #4522, you’re out of luck. You’ll need a separate time tracking tool or manual calculations.
What works well:
What falls short:
Compared to competitors: This is a significant gap. Modern FSM tools include robust time tracking that allocates labor costs to specific jobs, calculates overtime automatically, and integrates with payroll, all included in base pricing.
Verdict: ⭐ 5.5/10. A challenge for field technicians
Here’s where Service Fusion struggles compared to modern alternatives. The iOS app rates 4.6 stars, but the Android app sits at just 2.8 stars, and Android users are the majority of field technicians.
Common complaints from app store reviews include slow loading times with large databases, unreliable photo/note uploads, crashes in weak signal areas, and zero offline functionality.
That last point is critical. Field technicians work in basements, rural areas, and commercial buildings where cell signal drops. Without offline capability, they can’t access job details or complete paperwork, forcing them to use paper and re-enter data later.
What works well:
What falls short:
Verdict: ⭐ 6/10. Basic reports, limited customization
Service Fusion includes standard reports: revenue by technician, jobs completed, invoice status, and customer history. The dashboard gives you a snapshot of daily/weekly/monthly performance.
But if you need custom reports or deeper analysis, prepare to export to Excel. The built-in reporting lacks flexibility, and creating custom views requires workarounds.
What works well:
What falls short:
For businesses that need robust reporting and analytics, this is a notable limitation.
Aggregate review scores don’t tell the whole story. Here’s what actual users report.
| Platform | Rating | Review Count |
| iOS App Store | ⭐ 4.6/5 | 1,200+ reviews |
| Google Play | ⭐ 2.8/5 | 800+ reviews |
| Capterra | ⭐ 4.3/5 | 200+ reviews |
| G2 | ⭐ 4.1/5 | 100+ reviews |
“The dispatching board is genuinely intuitive. Our office staff picked it up in a day and rarely needs help now.”
— Capterra review, HVAC company owner
“QuickBooks sync works perfectly. Invoices flow over without any manual entry. That alone saves us 5+ hours weekly.”
— G2 review, plumbing contractor
“Customer notifications are automatic. Clients get texts when techs are on the way. Reduced our ‘where are you?’ calls by 70%.”
— Software Advice review
“We’re on month four of implementation and still not fully migrated. They couldn’t transfer our 8 years of job history, photos, and notes. We’re talking about starting from scratch.”
— Software Advice review
“The mobile app is terrible. Photos don’t upload reliably. It dies completely without cell service. My techs carry paper as backup now.”
— Google Play review, 1 star
“Customer service hours don’t work for East Coast businesses. They’re on Pacific time. We wait 3 hours every morning to get help with urgent issues.”
— Capterra review
“The reporting section is not ideal for our finance team. Reports aren’t user-friendly and require multiple iterations of data manipulation in Excel.”
— G2 review, operations manager
On r/HVAC, r/electricians, and r/plumbing, Service Fusion gets mixed reviews. Users consistently praise the scheduling functionality but warn about mobile reliability, data migration challenges, and support response times.
Let’s make this simple.
| If this describes you… | Consider this instead |
| Dispatch-heavy office team with reliable internet | Service Fusion may work |
| Mobile-first field operations | FieldCamp |
| Small team (under 10 techs) on a budget | FieldCamp |
| Rural service areas with a spotty signal | FieldCamp |
| Need AI-powered scheduling | FieldCamp (AI route optimization) |
| Enterprise team (50+ techs) | ServiceTitan (if budget allows) |
| Simple needs, lowest cost | Jobber or Housecall Pro |
If Service Fusion’s pricing, limitations, or lack of free trial give you pause, FieldCamp addresses the biggest gaps head-on.
| Pain Point | Service Fusion | FieldCamp |
| AI Scheduling | ❌ Manual only | ✅ AI-powered optimization |
| Starting Price | $245/month | Custom, pay only for what you need |
| Mobile App | ⭐ 2.8 (Android) | ⭐ 4.8+ |
AI-driven scheduling that actually optimizes routes and matches tech skills to jobs, saving time on manual work.
Modern mobile app built for field reliability, not as an afterthought.
The smartest AI dispatcher: While Service Fusion makes you drag-and-drop manually, FieldCamp’s AI dispatcher handles it all: skill matching, route optimization, traffic patterns, job priority, travel time, and decision-making in seconds, not hours.
It’s not just automation. It’s intelligence.
Service Fusion is best for dispatch-heavy small-sized teams with reliable internet, but falls short for mobile-first, budget-conscious, or rural operations compared to modern FSM alternatives.
Service Fusion does scheduling and dispatching well. If those are your primary needs and you’re a mid-sized team with budget flexibility, it’s a reasonable choice for the right situation.
But at $245+/month with no free trial, mobile app limitations, and zero offline capability, most teams will find better value with modern alternatives—especially small teams, budget-conscious businesses, or anyone who needs reliable field functionality.
1. Book a demo with FieldCamp to understand and evaluate
2. If you’re set on Service Fusion, negotiate hard on implementation support
3. Avoid the Pro plan ($627) unless you genuinely need API access
4. Budget an extra 30-40% beyond base pricing for add-ons you’ll likely need
5. Explore Service Fusion alternatives to see the full comparison.
No. Service Fusion does not offer a free trial. You can request a personalized demo where a sales rep walks you through the platform, but you’ll need to commit to a paid plan ($245+/month) to actually use it.
Service Fusion offers three plans: Starter at $245/month, Plus at $382/month, and Pro at $627/month. Annual billing saves 15% (bringing costs to $208/$325/$533 per month, respectively). All plans include unlimited users. However, essential features like GPS fleet tracking and ServiceCall.ai cost extra, so expect your actual bill to be 20-30% higher than the base price.
Yes. Service Fusion offers reliable two-way sync with both QuickBooks Online and QuickBooks Desktop. Invoices, payments, customers, and products sync automatically between systems. This is one of Service Fusion’s stronger features; most users report that the integration works well without manual intervention.
It depends on your definition of “small.” The unlimited users pricing model can be appealing, but at $245+/month with required add-ons, small teams (under 10 technicians) often find better value elsewhere. Alternatives like FieldCamp offer free plans specifically designed for small operations.
Based on our analysis of 200+ reviews, the most common complaints are:
No. Service Fusion requires an active internet connection to function. Field technicians working in basements, rural areas, or buildings with poor cell coverage cannot access job details, capture photos, or complete documentation. This is a critical limitation for many field service businesses and a key reason teams switch to alternatives with offline capability.
Jobber is generally more user-friendly with a modern interface, better mobile app ratings, and a 14-day free trial. Service Fusion has stronger dispatching features for larger teams. Jobber suits small-to-mid teams (1-30); Service Fusion fits mid-sized operations (10-50) that prioritize dispatch functionality over ease of use.
Submit a written cancellation notice at least 30 days before your renewal date. Contact their customer support team to confirm the cancellation and request data export. Be aware that Service Fusion doesn’t offer refunds for unused portions of annual subscriptions, so time your cancellation carefully.
This review was last updated in January 2026. Pricing, features, and ratings may change. We recommend verifying current information on Service Fusion’s official website before making purchasing decisions.