ServiceTitan Reviews 2025: Features, Pros, Cons, and Pricing Explained

Running a successful home service business isn’t easy. Between managing technicians, keeping customers happy, and trying to grow your revenue, it’s easy to feel overwhelmed.

That’s where tools like ServiceTitan get the spotlight. Marketed as the ultimate solution for HVAC, plumbing, electrical, and other home service contractors, ServiceTitan promises to simplify scheduling, streamline operations, and boost profits—all from one platform.

But here’s the thing: Does it work? Is it worth the investment? Or are there hidden challenges that might make you think twice?

To answer these questions, we’ve analyzed real-world ServiceTitan reviews from trusted platforms like G2, Capterra, and Software Advice, where contractors and business owners share their unfiltered experiences using the software day in and day out. From its standout features to its potential drawbacks, we’ll break it all down so you can decide if ServiceTitan is the right tool for your business—or if you’re better off looking elsewhere.

Let’s cut through the noise and get straight to the answers.

ServiceTitan: A Brief Overview

ServiceTitan is a leading dispatch software designed for home and commercial service contractors, catering to industries like HVAC, plumbing, electrical, appliance repair, construction, and franchises. 

Its core features—dispatching, scheduling, call booking, marketing, and reporting —aim to streamline field operations and boost business efficiency. Over the years, ServiceTitan has solidified its reputation in the trade software industry, though it hasn’t been without challenges.

In 2023, the company announced an 8% workforce reduction, letting go of 221 employees, after acquiring FieldRoutes (a lawn care software) and Schedule Engine (an online booking app).

Moreover, in April 2024, ServiceTitan integrated Convex, a sales and marketing platform, furthering its vision of becoming the “OS for the trades.” 

While these moves highlight a focus on sales, follow-ups, and marketing, the real test lies in whether these tools meet your business needs.

ServiceTitan offers three main products: ServiceTitan (its flagship platform), FieldRoutes (for pest control and lawn care), and Aspire (for landscaping and cleaning).

The core ServiceTitan platform provides solutions for front-office tasks, field operations, client experience, and management insights. It also includes premium add-ons like Marketing Pro, Phones Pro, Pricebook Pro, and more, designed to enhance specific workflows.

For contractors and managers, the goal is finding a tool that simplifies operations, drives growth, and improves customer satisfaction. ServiceTitan’s robust feature set—covering work order management, team coordination, and client communication —promises to deliver on these fronts.

But does it hold up in real-world scenarios? Feedback from users on platforms reveals how well ServiceTitan handles critical tasks, while also highlighting potential gaps. Whether you’re streamlining field operations, boosting front-office efficiency , or ensuring smooth customer interactions, these insights will help you decide if ServiceTitan meets your business needs.

Let’s have a closer look at its core features.

Features & Functionalities by ServiceTitan

Here’s a breakdown of Jobber’s features, categorized into Job management, Customer service, and business operations.

Frontend operations

ServiceTitan streamlines communication between office teams, technicians, and customers. Automating proposals, scheduling, and recurring workflows was seamless during our testing. However, the learning curve for setting up this automation might be steep for first-time users.

Field operations

Equip your field team with advanced tools designed to maximize job efficiency and boost revenue. Leverage a powerful mobile app to streamline daily tasks, manage warehouse workflows, and access detailed equipment information instantly. Lead technicians can take charge with advanced crew management tools, while digital forms ensure accuracy and consistency across every job.

Customer relationship management (CRM)

The client portal and two-way SMS features stood out, making customer interactions smoother and more personalized. While these tools are impressive, businesses with simpler CRM needs might find the extensive features unnecessary and underutilized.

Management insights

The dashboards are intuitive and provide actionable insights to identify gaps and drive performance improvements. However, we found the customization of reports somewhat limited for businesses with very niche requirements.

Smart dispatch board

The intelligent dispatch board made scheduling easier with its drag-and-drop functionality and real-time updates. That said, during our tests, the system sometimes struggled to handle complex multi-tech scheduling scenarios without manual adjustments.

Marketing suite

The marketing suite goes beyond basic tools, delivering powerful features like ad tracking, call scoring, and automated follow-ups. These advanced capabilities are designed to maximize ROI and help businesses elevate their marketing strategies effortlessly.

Financial management

We were impressed by the real-time profitability tracking and custom financial reports. However, small businesses without dedicated accounting teams might find these features overwhelming or redundant if they already use external tools like QuickBooks.

Reports and analytics

The reporting tools provide excellent insights for optimizing operations. However, generating some of the more detailed reports took longer than expected during our testing, which could be frustrating for time-sensitive tasks.

Integration capabilities

ServiceTitan integrates seamlessly with essential tools like QuickBooks and Salesforce, creating a unified workflow that simplifies business operations. These integrations enhance productivity and ensure that data flows smoothly across platforms for a cohesive management experience.

ServiceTitan Reviews

These insights are based on real and verified user reviews from G2, Capterra, and Software Advice, reflecting both the strengths and challenges of using ServiceTitan.

Positives

• Comprehensive platform – “The product is comprehensive – it will do almost everything you could want for a home services company.” (Source)
• Customizable features – “Overall, we love using ST. We can customize a lot of features to meet our business needs.” (Source)
• Detailed customer management – “The amount of detail you can save for each customer, location, and unit is great for tracking and reporting.” (Source)
• Strong dispatch board – “The dispatch board makes it easy to plan and track your completed jobs.” (Source)

Downsides

• Complicated to use – “The product is complicated, which means you need help regularly, but their product support is TERRIBLE.” (Source)
• Customer support issues – “Customer service needs improvement. It’s too much of a revolving door. We onboarded early 2020 and still do not have a relationship with our account manager.” (Source)
• Inventory management complexity – “Their inventory tools are way too complicated. If you have a full-time inventory person, it MIGHT make sense.” (Source)
• Billing limitations – “No way to invoice an item as a percentage. The workaround is cumbersome and not good for accounting.” (Source)

Pricing Plans of ServiceTitan

ServiceTitan operates on a subscription-based model with pricing designed to business needs.

While they do not publicly disclose their pricing, you must request a quote based on your company’s requirements. Here’s an estimated breakdown of plans and their features:

Plan name	Best for	Features includes
Starter	Small businesses starting with FSM software	Scheduling, dispatching, invoicing, CRM
Essential	Growing businesses needing advanced reporting and management tools	All Starter features + reporting, payroll, automation
Enterprise	Large businesses with complex operations	Customizable solutions, SLA tracking, dedicated support

For the most accurate and personalized pricing, it’s recommended to contact ServiceTitan directly to discuss your specific business requirements and obtain a customized quote.

ServiceTitan Alternatives: Exploring Other FSM Solutions

If you’ve scrolled till here, chances are that ServiceTitan’s reviews and lack of pricing transparency have led you to explore alternatives.

Here are three strong options worth considering:

• FieldCamp – AI-powered field service management with smart scheduling and seamless Google Calendar integration.
• Jobber – User-friendly FSM software with strong invoicing and customer communication tools.
• Service Fusion – Affordable FSM platform offering GPS tracking and work order management.

For businesses looking for a powerful yet intuitive FSM solution, FieldCamp stands out as a strong recommendation. Unlike ServiceTitan, which can be overwhelming and expensive, FieldCamp simplifies job management with AI-driven automation, seamless scheduling, and an easy-to-use interface. Its transparent pricing and smooth integration with Google Calendar make it an ideal choice for businesses aiming to optimize operations without unnecessary complexity. 

The best part is FieldCamp provides a free plan to get you started. 

Conclusion 

ServiceTitan is a powerful FSM software, but its complexity, customer support concerns, and lack of pricing transparency leave many businesses searching for alternatives. Whether you’re a small company looking for a user-friendly solution or an established business needing a more cost-effective platform, exploring other options can help you make an informed decision.

If ease of use, smart scheduling, and transparent pricing matter to you, it’s worth checking out alternatives like FieldCamp, Jobber, and Service Fusion. Each offers unique strengths designed to different business needs, ensuring that your field service operations run smoothly. Ultimately, the right choice depends on your company’s goals, processes, and the level of support you require.