ServiceTitan Reviews 2025
A Comprehensive Field Management Solution for Residential and Commercial Contractors
January 20, 2025
Home and commercial service companies work tirelessly to ensure smooth day-to-day operations. Managing tasks like dispatching teams, job management, invoicing, and maintaining customer relationships can be overwhelming. ServiceTitan aims to simplify these processes with its comprehensive cloud-based field management software.
In this blog, we provide a detailed analysis of ServiceTitan’s features, real user feedback, and the pros and cons to help you evaluate the software against its pricing plans. Additionally, we will introduce you to one of the top ServiceTitan alternatives, enabling you to make an informed decision for your business.
At FieldCamp, we remain committed to delivering reliable and transparent evaluations. Whether it’s software reviews or field services, we aim to provide users with precise and trustworthy insights.
Here’s what we did to ensure a comprehensive, and unbiased review of ServiceTitan:
Combining user feedback, hands-on testing, and pricing analysis, we’ve created a balanced and comprehensive review of ServiceTitan’s strengths and areas for improvement.
ServiceTitan is a cloud-based software platform designed specifically for home service businesses. It aims to automate all aspects of your operations, for instance; CRM, scheduling, dispatching, marketing, and invoicing.
It’s a comprehensive business management solution, that equips tradespeople with the technology they need to keep the world running.
ServiceTitan is also known for its customization and scalability, making it suitable for small local contractors as well as large enterprises.
Its customer support and training services ensure that trade businesses can effectively utilize all features, maximizing the software’s potential to support their unique needs.
What makes ServiceTitan extremely helpful?
ServiceTitan is a comprehensive business management tool designed to cover everything a field technician or business owner needs to streamline operations. From real-time job scheduling and automated invoicing to an intuitive mobile app, it provides all-in-one solutions for managing daily tasks efficiently.
Service Titan Consolidates so many aspects of running a business into one easy-to-use platform.
However, some users face challenges such as system glitches, including erased forms and unexpected app restarts, which disrupt workflows. Additionally, its dependence on stable internet connectivity can create issues in areas with poor service, and the onboarding process has been criticized for being complex and time-consuming.
These limitations can hinder its efficiency for certain businesses.
Ideas take a long time to turn into new features. The system will randomly crash and there’s a delay in communication for when the functionality will be restored.
Here’s a breakdown of Jobber’s features, categorized into Job management, Customer service, and business operations.
ServiceTitan streamlines communication between office teams, technicians, and customers. Automating proposals, scheduling, and recurring workflows was seamless during our testing. However, the learning curve for setting up this automation might be steep for first-time users.
Equip your field team with advanced tools designed to maximize job efficiency and boost revenue. Leverage a powerful mobile app to streamline daily tasks, manage warehouse workflows, and access detailed equipment information instantly. Lead technicians can take charge with advanced crew management tools, while digital forms ensure accuracy and consistency across every job.
The client portal and two-way SMS features stood out, making customer interactions smoother and more personalized. While these tools are impressive, businesses with simpler CRM needs might find the extensive features unnecessary and underutilized.
The dashboards are intuitive and provide actionable insights to identify gaps and drive performance improvements. However, we found the customization of reports somewhat limited for businesses with very niche requirements.
The intelligent dispatch board made scheduling easier with its drag-and-drop functionality and real-time updates. That said, during our tests, the system sometimes struggled to handle complex multi-tech scheduling scenarios without manual adjustments.
The marketing suite goes beyond basic tools, delivering powerful features like ad tracking, call scoring, and automated follow-ups. These advanced capabilities are designed to maximize ROI and help businesses elevate their marketing strategies effortlessly.
We were impressed by the real-time profitability tracking and custom financial reports. However, small businesses without dedicated accounting teams might find these features overwhelming or redundant if they already use external tools like QuickBooks.
The reporting tools provide excellent insights for optimizing operations. However, generating some of the more detailed reports took longer than expected during our testing, which could be frustrating for time-sensitive tasks.
ServiceTitan integrates seamlessly with essential tools like QuickBooks and Salesforce, creating a unified workflow that simplifies business operations. These integrations enhance productivity and ensure that data flows smoothly across platforms for a cohesive management experience.
Let’s be upfront:
ServiceTitan isn’t the most affordable option on the market. The platform operates on a subscription model, with prices typically ranging from $500 to $2,000+ per month, depending on your business size and specific needs.
We have identified three main pricing tiers that are commonly referenced. Each of these plans requires an annual contract, which provides businesses with the flexibility to scale their usage and costs as they grow.
| Plan Name | Best For | Price (Annual Billing) | Core Features |
| Pricing | $398/month | Typically higher than the Starter | Contact sales. Custom prices based on individual business needs |
| Grow Plan | Dispatching Scheduling Call booking Invoicing Pricebook | All Starter Features |
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Please Note: It’s important to note that these figures are estimated based on information gathered from various online sources, as ServiceTitan does not publicly disclose its pricing details.
For the most accurate and personalized pricing, it’s recommended to contact ServiceTitan directly to discuss your specific business requirements and obtain a customized quote.
Pros
I love the all-in-one software that ServiceTitan is. It combines so many features into one convenient location. I have always felt this way since the beginning.
The customer experience aspect is to inform customers where they are at within the process. It helps mitigate the biggest complaint customers have with contractors which is a lack of communication.
Cons
Reps change too often. Would like to stick with one longer so they are familiar with our business.
The 5-week onboarding & training before going live should have been an indicator that this software is highly unintuitive. They sold it as built for tradesmen, but I strongly disagree. In a world of clever software intuitiveness, Service Titan is far from in keeping with modern standards of UX/UI and even stable functionality.
Here are a few reasons why you should think of a switch:
If these limitations resonate with your business challenges, exploring alternatives might be a wise decision.
FieldCamp is an AI-powered field service management solution designed to simplify and automate everyday business operations. Unlike ServiceTitan, FieldCamp offers a more intuitive setup process, making it easier for teams to adopt.
Its user-friendly interface, cost-effective pricing, and smart automation features, such as intelligent scheduling, two-way Google Calendar sync, and streamlined customer communication, ensure your business runs smoothly without unnecessary complexity.
Features and Functionalities by FieldCamp
FieldCamp AI redefines field service management with features that are intuitive, impactful, and built for real-world scenarios. Here’s a breakdown of its standout functionalities, each paired with a real-life example to show how they work in action:
| Plan | Pro | Enterprise |
| Monthly Price | $25/user/month Additional – $0.05/job completed | Contact Sales |
| Features |
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FieldCamp offers a transparent and affordable pricing structure starting at $25/user/month, with job-based pricing and customizable enterprise plans, making it accessible for small to medium-sized businesses.
In contrast, ServiceTitan’s pricing starts at approximately $500/month, which can be cost-prohibitive for smaller businesses, with many advanced features locked behind higher-tier plans.
FieldCamp provides excellent value for money by including core features like AI-powered job management and smart scheduling in its basic plans.
Meanwhile, ServiceTitan’s complex onboarding process and undisclosed pricing can create challenges for businesses looking for a straightforward, scalable solution.
FieldCamp emerges as a more budget-friendly and practical choice for growing businesses.
FieldCamp connects with popular calendar services like Google and Outlook. Once integrated, all your appointments and schedules will automatically sync.
Yes, FieldCamp allows teams to work together easily. You can share appointments with your sales team or other groups in real-time.
Yes, FieldCamp comes with a mobile-first app that lets you manage your appointments from anywhere.
Yes, FieldCamp allows you to set custom business hours, adjust open/close times for weekdays, and configure specific scheduling preferences to suit your unique needs.
ServiceTitan offers a comprehensive solution for field service businesses, but its cost and complexity can be a barrier for some. FieldCamp emerges as a strong alternative, combining advanced automation with affordability and ease of use.
Whether you’re a small business looking to optimize operations or a growing company seeking smarter tools, FieldCamp provides the flexibility and innovation you need to stay ahead.