Complete FieldPulse Review 2026: Pros, Cons, and Top Alternatives
November 20, 2025 - 17 min read
November 20, 2025 - 17 min read
Table of Contents
| Quick Verdict |
| FieldPulse is a solid mid-tier field service management platform for small service teams (2-15 techs) who need scheduling, invoicing, and customer management in one place. It starts around $89/month with additional users at $30/month each. The 14-day free trial helps, but the lack of transparent pricing and limited automation will frustrate growing teams. Most businesses with 15+ techs will find better value in more modern alternatives. |
Best for: Small service teams (2-15 techs) who want simple scheduling and invoicing without complexity
Skip if: You need AI-powered dispatching, deep automation, or transparent upfront pricing
| Metric | Details |
| Founded | 2015 (Dallas, Texas) |
| Starting Price | ~$89/month (first user) + $30/user |
| Free Trial | ✓ 14 days |
| Pricing Model | Custom quotes (not publicly listed) |
| Payment Processing | 2.9% flat rate (via Square) |
| G2 Rating | ⭐ 4.5/5 |
| Capterra Rating | ⭐ 4.6/5 (346 reviews) |
| Support Rating | 9.6/10 (higher than Housecall Pro) |
| Best For | HVAC, Plumbing, Electrical, General Contractors |
Before diving deep, here’s the summary.
Let’s be clear: this isn’t a rewrite of their marketing page. Here’s what we actually did.
Real user feedback: We analyzed 340+ verified reviews from G2, Capterra, GetApp, Software Advice, and contractor forums like ElectricianTalk.
Comparison benchmark: We evaluated FieldPulse against 5 leading FSM tools on 12 criteria, including pricing, automation, mobile experience, and integrations.
What we prioritized:
FieldPulse is a field service management platform built for small to mid-sized service businesses. It handles scheduling, dispatching, customer management, estimates, invoicing, and payments in one system.
The company launched in 2015 out of Dallas, Texas, targeting contractors who were still running on spreadsheets and paper. It’s available on the web, iOS, and Android.
What it promises:
What it actually delivers: FieldPulse does the basics well. For a 5-person plumbing shop that’s upgrading from paper, it’s a genuine improvement. The issue is that “basics” aren’t the benchmark anymore. Teams now expect intelligent scheduling, automated workflows, and systems that reduce decisions rather than just organize them.
FieldPulse hasn’t fully made that leap. It’s still closer to a digital filing cabinet than an operations brain.
Here’s the frustrating part: FieldPulse doesn’t publish pricing. You have to request a quote and sit through a sales call.
Based on user reports and third-party data, here’s what we’ve pieced together:
| Plan | Estimated Cost | What’s Included |
| Essentials | ~$89/month base | Scheduling, CRM, Estimates, Invoices, Mobile App |
| Professional | Custom quote | + Project Management, QuickBooks Sync, Workflow Automation |
| Enterprise | Custom quote | + Multi-location, Open API access |
| Additional Users | ~$30/user/month | Per technician, after the first user |
Add-ons that cost extra:
The real cost: A 5-person team will likely pay $200-300/month, depending on features. A 10-person team could easily hit $400-500/month with add-ons. Budget 20-30% above your quoted price for the extras you’ll inevitably need.
FieldPulse covers the essential pieces you’d expect, and on paper, it checks a lot of boxes.
In practice, it performs best for small, simple operations but starts feeling stretched when your business gets busier, demands automation, or works with multiple teams.
Here’s a realistic breakdown of each core feature based on user feedback and our evaluation.
Verdict: Functional but manual-heavy
FieldPulse gives you a clean calendar interface where you can drag jobs around and assign them to technicians. It works fine for small teams with predictable schedules.
The problem shows up when things get busy. There’s no intelligent routing, no automatic technician matching based on skills or location, no traffic-aware scheduling. Every decision is manual.
Works well:
Falls short:
💡 Manual drag-and-drop scheduling doesn’t scale. Look for AI dispatch software that auto-assigns jobs based on tech skills, location, and availability.
Verdict: Covers basics, but feels dated
Technicians can view schedules, access customer details, upload photos, capture signatures, and update job status from the app. For teams coming from paper, it’s a big upgrade.
But the app hasn’t kept pace with modern expectations. Navigation requires too many taps. The interface feels cramped. And here’s the real issue: the offline mode doesn’t actually work. Multiple users report being completely locked out when they lose cell service.
Works well:
Falls short:
Verdict: Strongest feature for simple jobs
This is where FieldPulse actually shines. The quote-to-job-to-invoice flow is clean and logical. Customers can sign and approve estimates electronically. Payments integrate directly through Square at a flat 2.9% rate.
For residential service work with straightforward pricing, it works smoothly. Where it breaks down is high-volume quoting or complex commercial jobs.
Works well:
Top service businesses use estimate-to-payment automation to eliminate billing delays.
Falls short:
Verdict: More of a customer database than a true CRM
FieldPulse stores customer history, job details, and communication notes in one place. Techs can see past service records before arriving at a job. For basic record-keeping, it works.
But don’t expect the features of a real CRM. There are no automated follow-ups, no smart reminders, no customer segmentation tools, and minimal insight into customer lifetime value.
Works well:
Falls short:
💡 A true field service CRM supports automation with follow-ups and segments customers, not just stores contact details.
Verdict: Covers accounting basics, limited elsewhere
QuickBooks Online syncs reliably. Square handles payments. Zapier fills gaps for light automation. That’s essentially the integration story.
If you use QuickBooks Desktop, brace yourself. The web connector sync is a consistent pain point in reviews, unreliable, requires manual intervention, and causes duplicate entries.
Works: QuickBooks Online, Square, Zapier, Google Calendar
Problematic: QuickBooks Desktop (web connector issues)
Missing: No serious API marketplace, limited native integrations, no Profit Rhino or FieldEdge. Job completes → invoice syncs → books updated. That’s what a real QuickBooks integration workflow looks like.
Verdict: Basic visibility, nothing strategic
You get revenue snapshots, job activity summaries, and estimated conversion tracking. For simple bookkeeping and daily operations, it’s adequate.
For strategic insights, technician performance, job profitability, seasonal trends, and workload forecasting, you’ll be disappointed. The reporting tools haven’t evolved to match what growing service businesses now expect.
Works: Easy exports, daily snapshots, basic revenue tracking
Missing: Job costing, tech performance dashboards, forecasting, custom KPI dashboards
💡 Growing teams need field service reporting software that tracks technician performance and job profitability, not just revenue snapshots.
Verdict: The biggest gap. This is where most teams outgrow FieldPulse
FieldPulse offers basic reminders and simple templates. That’s about it.
There’s no automation engine, no conditional workflows, no intelligent job assignment, no triggered updates, no AI-driven suggestions. Every routine task requires manual steps.
For a 3-person team with predictable work, this is manageable. For a 15-person operation trying to scale, the manual overhead becomes a bottleneck.
Has: Basic reminders, simple templates
Missing: Conditional workflows, automation rules, AI dispatching, triggered actions
💡 If automation is a priority, look for platforms with a native workflow automation builder, not just basic reminders.
If FieldPulse’s limitations don’t fit your needs, here are four alternatives worth considering.
If automation is your priority, FieldCamp is built around it. AI-powered dispatching recommends the right tech automatically. Workflows reduce repetitive tasks. Route optimization actually works.
What sets FieldCamp apart is how deeply automation runs through the platform.
It’s not a bolted-on feature or an expensive add-on; it’s the foundation. Dispatching decisions that take 10 minutes in FieldPulse happen in seconds. Follow-ups trigger automatically.
Status updates flow without anyone manually clicking through screens. For teams doing 20+ jobs a day, that difference compounds fast.
The other piece worth mentioning is scalability. FieldPulse works fine at 5 techs but starts creaking at 15. FieldCamp was built for growth from day one, multi-location support, team hierarchies, and operational workflows that don’t break when you double your headcount.
If you’re planning to scale over the next 12-24 months, that matters more than most feature checklists.
Why teams switch: FieldPulse handles scheduling; FieldCamp optimizes scheduling with AI. The difference shows up in reduced admin time and faster job completion.
New here? We recommend that you check this FieldCamp review to know more about field service automation.
Best for: Growing teams (10+ techs) who need intelligent operations, not just organized ones.
Manual Scheduling Is a Time Trap; Top Teams Escaped It
They switched to automation that handles dispatching, routing, and updates without a single click.
Housecall Pro offers a cleaner, more modern mobile experience. The app is faster, the invoicing flow is smoother, and the online booking options are stronger.
Why teams switch: Techs frustrated by FieldPulse’s dated mobile interface often prefer Housecall Pro’s polish. That said, it’s not perfect either.
Check out our full Housecall Pro review to see where it falls short.
Best for: Residential service businesses that prioritize mobile usability.
If you’re weighing multiple options, we’ve also put together a detailed Housecall Pro alternatives comparison.
ServiceTitan is the heavyweight option. Deep reporting, automated workflows, call tracking, marketing tools, payroll integration, it’s comprehensive but expensive.
Why teams switch: When FieldPulse’s reporting and automation gaps become business-critical, ServiceTitan fills them. Just be ready for a longer onboarding process and significantly higher costs.
We break down the full picture in our ServiceTitan review.
Best for: Large multi-location operations with enterprise budgets.
Jobber hits a middle ground: more polished than FieldPulse, less overwhelming than ServiceTitan. Better customer portal, stronger quoting templates, smoother scheduling.
Why teams switch: It’s the “FieldPulse but modernized” option for teams who want improvement without a steep learning curve. We’ve covered its strengths and weaknesses in our Jobber review.
Best for: Small to medium teams who’ve outgrown FieldPulse but don’t need enterprise complexity.
Still not sure which direction to go? Our Jobber alternatives guide compares it against other mid-market options.
Our Rating: ⭐ 7.2/10
FieldPulse does scheduling, invoicing, and customer management competently. The customer support is genuinely excellent. For a small team upgrading from spreadsheets, it’s a solid step forward.
But at custom pricing that requires a sales call, limited automation, unreliable offline mode, and no intelligent dispatching, most growing teams will find better value elsewhere.
1. Use the 14-day free trial to test with your actual workflow
2. Get pricing in writing before committing, and ask about all add-on costs
3. Test the mobile app in areas with weak cell coverage
4. If automation, routing, or scaling admin efficiency matters to your growth, book a demo with FieldCamp
5. If you’re on QuickBooks Desktop, verify the sync reliability before signing
FieldPulse doesn’t publish pricing publicly. Based on user reports, it starts around $89/month with additional users at approximately $30/month each. You’ll need to request a custom quote through their sales team.
Yes. FieldPulse offers a 14-day free trial with no credit card required. This lets you test core features before committing to a paid plan.
FieldPulse claims offline functionality, but multiple verified reviews report it doesn’t work reliably. Users frequently report being locked out of the app when they lose cell service in basements, rural areas, or dead zones. Test this thoroughly during your trial if offline access matters.
QuickBooks Online integration works reliably for most users. QuickBooks Desktop integration is problematic; it uses a web connector that frequently fails, requires manual intervention, and can create duplicate entries. If you’re on Desktop, verify the sync during your trial.
Jobber generally offers a more polished experience with better quoting templates, smoother scheduling, and a stronger customer portal. FieldPulse has an edge in customer support quality (9.6 vs Jobber’s lower rating). For most growing teams, Jobber is the more modern choice. FieldPulse works better for teams who prioritize support over features.
No. FieldPulse is designed for time-and-material service work, not construction project lifecycles. Multiple reviews note that it doesn’t align well with multi-day projects, progress billing, or construction workflows. For construction, look at platforms specifically built for that use case.
FieldPulse is primarily used by HVAC contractors, plumbers, electricians, appliance repair companies, and general service contractors. It’s designed for businesses with 2-15 technicians doing residential or light commercial service work.
Contract terms vary by plan. Get cancellation terms in writing before signing. Some users report being able to cancel monthly; others mention annual commitments. Clarify this during the sales process.