Xero
The one most Singapore SMEs need. Syncs contacts, invoices, payments and account mappings — and because Xero is InvoiceNow-ready, it is also your route onto Peppol for GST InvoiceNow.
Singapore · Field service integrations
Field service software integrations built for how Singapore teams already work
Your jobs run on WhatsApp. Your books run on Xero. Your customers pay by PayNow. FieldCamp connects to all three rather than asking you to abandon any of them — and you can switch on one integration at a time.
26Live integrations
SGDInvoicing, GST rates and PayNow at checkout
XeroYour route to GST InvoiceNow compliance
1Integration is enough to start
Built for gradual adoption
You do not have to digitalise everything to start
Singapore SME AI adoption tripled in a year — and still only reached 14.5%. Most field service teams here are running on WhatsApp groups, a shared spreadsheet and a folder of PDFs. That is a perfectly reasonable place to start from, and it is what these integrations assume.
Step 01
Keep WhatsApp
Connect the number you already message customers on. Threads land against the right client and job. Nobody has to learn a new chat app — staff or customers.
Step 02
Connect Xero
Invoices and payments sync to the books you already keep. This is also the step that puts you on a path to GST InvoiceNow.
Step 03
Turn on PayNow
Enable PayNow in your Stripe dashboard and it shows up on SGD invoices. Customers scan and pay; you stop chasing bank transfers.
Step 04
Add AI when ready
Only when the basics are steady. Every agent is scoped to the tools you connect, and a person approves what it does. Nothing switches itself on.
Adoption figures: IMDA Digital Economy Report / Digital Readiness Survey, reported Aug 2026. FieldCamp is not the source of these numbers.
GST InvoiceNow · Peppol
How FieldCamp fits your GST InvoiceNow obligation
This is the compliance question every GST-registered Singapore business is asking, so here is the straight answer rather than a marketing one.
Your compliance path
FieldCamp → Xero → InvoiceNow
More than 63,000 Singapore businesses are already on the InvoiceNow network. Here is exactly how your invoices reach it when the work starts in FieldCamp.
- You raise the invoice in FieldCamp, off the completed job, with your GST rate applied
- FieldCamp syncs it to Xero — contacts, invoices, payments and account mappings
- Xero is InvoiceNow-ready and routes through its own IMDA-accredited Access Point, so the Peppol submission happens there, in the system your accountant already reconciles in
FieldCamp is where the invoice is created; Xero is where it is filed. That is how most InvoiceNow-compliant SME stacks in Singapore are put together, and it means the accreditation you depend on sits with Xero — who are audited for it. Worth asking any field service vendor who claims compliance on their own to show you their IMDA accreditation.
Where the deadlines currently stand. The GST InvoiceNow requirement phases in from 1 Nov 2025 through 1 Apr 2031. Newly incorporated companies that registered for GST voluntarily came into scope on 1 Nov 2025, and all new voluntary GST registrants from 1 Apr 2026. Existing GST-registered businesses follow separately between 1 Apr 2028 and 1 Apr 2031. A transition grant for eligible SMEs opened in July 2026. Dates and eligibility change — confirm your own position against IRAS and IMDA rather than against this page.
Browse by product
Which FieldCamp product supports which integration in Singapore
The catalogue is the same worldwide, but the order of importance is not. Xero before QuickBooks, WhatsApp before email, PayNow before card. Filter by the product you are actually buying — a tool available on one is not automatically available on another.
Showing all 29 integrations — 26 live, 3 coming soon.
PayNow & cards via Stripe
On SGD invoices, FieldCamp lets Stripe Checkout show whatever methods your Stripe account has enabled — PayNow included. Customers scan the QR and pay; the invoice reconciles itself. Deposits and saved cards work the same way.
QuickBooks
Two-way sync for customers, invoices, estimates and tax mappings. Common if your group reports outside Singapore — most SG-only teams will want Xero instead.
Wave
Syncs customers, invoices, products, payments and account mappings. If GST InvoiceNow applies to you, Xero is the better fit.
WhatsApp Business
The channel your customers already use. Two-way messaging and approved templates through Meta Cloud API or a Twilio sender, with every thread tied to a client and job. Needs a WhatsApp Business account — a personal number will not work.
Twilio
Calling, SMS, voicemail, recording and AI call summaries in one inbox. You buy the Singapore number through Twilio, so it stays yours. This is also the layer every voice agent runs on.
Facebook Messenger
Reply to Facebook Page enquiries in the same inbox as WhatsApp and email. Useful if your leads still come through a Page.
Instagram Direct messages in the shared inbox, for teams getting renovation and aircon enquiries through social.
RingCentral
Captures supported inbound call events and transcript metadata into the inbox, so calls still attach to the client record.
Gmail
Send and receive job email from a connected Google mailbox. Agents with this connection can send confirmations and follow-ups with the invoice attached.
Microsoft Outlook
Job email through a connected Microsoft account, with reply, forward and AI-assisted drafting. The usual choice for teams on Microsoft 365.
Email (IMAP/SMTP)
For a mailbox on your own hosting or a local provider. IMAP pulls mail in, SMTP sends it out — pick this when the team needs to read and reply inside FieldCamp.
Email (SMTP)
Outbound only — sends invoices, quotations and workflow email through your own mail server. Pair it with the IMAP option above if you also want replies coming back in.
Google Calendar
Two-way visit sync, so the schedule your supervisor keeps and the one your technicians see are the same one. Agents check it for open slots before confirming an appointment.
Outlook Calendar
Syncs FieldCamp visits with Outlook Calendar for teams standardised on Microsoft 365.
Online Booking & chat widget
A booking page plus a widget for your own site, with arrival windows, service areas and recurring jobs — useful for HDB and condo servicing rounds. Also a deployment channel for the AI Receptionist.
FieldCamp Field Service Suite
The deepest connection. Same login, and jobs, technicians, skills, availability, working hours and service areas all stay in sync. Accepting a dispatch suggestion updates the calendar immediately.
Salesforce Field Service
Syncs Work Orders, Service Appointments and Technicians. The common case for larger Singapore facilities and M&E contractors already standardised on Salesforce.
Dynamics 365 Field Service
Syncs Work Orders, Bookable Resources and Bookings over OAuth — for teams whose group IT already runs Microsoft Dynamics.
Jobber
Syncs jobs, technicians and visits into AI Dispatcher, and accepted assignments write back. Fully supported if your team runs it.
Housecall Pro
Reads jobs, customers and employees with an API key, then dispatches against them.
ServiceTrade
Appointments, technicians and locations from ServiceTrade. Not open yet — use the spreadsheet import in the meantime.
FieldEdge
Service calls and technician schedules from FieldEdge. On the roadmap — the spreadsheet import covers you until it lands.
Call Transcript Intake
Turns recorded intake calls into dispatch jobs, scored by urgency and revenue before they reach the queue.
FieldCamp MCP Server
Ask Claude, ChatGPT, Cursor or VS Code about your own jobs and invoices in plain language — or in Singlish, it does not mind. Acts only inside the permissions you approve.
REST API
Jobs, visits, clients, invoices, items, taxes, team and job forms, with API keys, idempotency and published rate limits. What your local IT vendor will want if they are wiring FieldCamp to something bespoke.
Webhooks
Subscribe to FieldCamp events and push them into your own systems instead of polling on a timer.
FieldCamp Data
The built-in agent connection — clients, jobs, visits, estimates and invoices. On by default, and the only one an agent gets unless you add more.
Spreadsheet & CSV import
The realistic starting point for most teams here. Bring your existing job list or customer sheet in from Excel or Google Sheets and start working before connecting anything else.
Nothing matches that combination. Pick another category, or go back to all products.
Integration compatibility matrix
Every integration, mapped to every FieldCamp product
Availability differs by product because the products do different jobs. The Field Service Suite is the system of record; AI Dispatcher plans the day against whatever already holds your jobs.
| Integration | Field Service Suite | AI Dispatcher | AI Receptionist | Voice | AI Agents |
|---|---|---|---|---|---|
| Accounting & payments | |||||
| Xero | Yes | — | — | — | — |
| PayNow & cards via Stripe | Yes | — | — | — | Yes |
| QuickBooks | Yes | Coming soon | — | — | Yes |
| Wave | Yes | — | — | — | — |
| Messaging & calls | |||||
| WhatsApp Business | Yes | — | Yes | — | — |
| Twilio | Yes | — | Yes | Yes | Yes |
| Facebook Messenger | Yes | — | — | — | — |
| Yes | — | — | — | — | |
| RingCentral | Yes | — | — | — | — |
| Gmail | Yes | — | Yes | — | Yes |
| Microsoft Outlook | Yes | — | Yes | — | — |
| Email (IMAP/SMTP) | Yes | — | Yes | — | — |
| Email (SMTP, outbound) | Yes | — | — | — | — |
| Calendar & booking | |||||
| Google Calendar | Yes | Coming soon | — | Yes | Yes |
| Outlook Calendar | Yes | — | — | — | — |
| Online Booking & chat widget | Yes | — | Yes | — | — |
| Existing job systems | |||||
| FieldCamp Field Service Suite | — | Yes | — | — | — |
| Salesforce Field Service | — | Yes | — | — | — |
| Dynamics 365 Field Service | — | Yes | — | — | — |
| Jobber | — | Yes | — | — | — |
| Housecall Pro | — | Yes | — | — | — |
| ServiceTrade | — | Coming soon | — | — | — |
| FieldEdge | — | Coming soon | — | — | — |
| Call Transcript Intake | — | Coming soon | — | — | — |
| Developer & AI | |||||
| MCP Server | Yes | — | — | — | — |
| REST API | Yes | Yes | — | — | — |
| Webhooks | Yes | — | — | — | — |
| FieldCamp Data (agent connection) | — | — | — | Yes | Yes |
| Spreadsheet / CSV import | Yes | Yes | — | — | — |
Scroll the table sideways on smaller screens.
Two notes. The AI Command Center is not a column because it watches and steers the agents your other products run — it inherits their connections rather than holding its own. And on ServiceTitan: you can import a ServiceTitan CSV export and our importer auto-matches its column headers, which makes migrating quick. That is an import rather than a two-way sync.
Connect without replacing anything
Three ways to fit FieldCamp into a Singapore field service stack
Nobody here has budget or appetite for a rip-and-replace. Pick the level that matches how much you actually want to move this quarter.
Keep your books, keep your phone
The lightest option. Connect Xero and your WhatsApp number, and leave everything else alone. Quotations and invoices still end up where your accountant expects them.
- Xero, QuickBooks or Wave for the books
- WhatsApp Business, Gmail or Outlook for customer conversations
- PayNow and cards at checkout on SGD invoices
Keep your job system, add AI Dispatcher
For teams already on Salesforce Field Service or Dynamics 365. Jobs sync in, the dispatcher works out assignments, accepted suggestions write back.
- Live: FieldCamp, Salesforce Field Service, Dynamics 365 Field Service, Jobber, Housecall Pro
- No connector for your system? Upload a spreadsheet and test on your real jobs first
- Nothing is dispatched without someone accepting it
Let your IT vendor wire it up
If you already work with a local systems integrator, hand them the API rather than a feature request. Or skip code entirely and use the MCP server.
- REST: jobs, visits, clients, invoices, items, taxes, team, job forms
- Webhooks so your systems hear about changes instead of polling
- MCP over OAuth or a token, scoped to what you approve
See it working
Watch the integrations run before you commit to one
Real product, no slides. Each walkthrough opens in a player on this page, so nothing loads from YouTube until you press play.
6:37
How the pieces connect: voice, job management and dispatch
The whole loop in one pass — call comes in, job gets created, dispatcher assigns it.
10:13
Invoicing workflow: job done to payment reconciled
Payments and accounting wired together. Shown with QuickBooks; Xero follows the same shape.
0:50
Online booking and the website widget
The booking page and the embeddable widget, in under a minute.
10:49
Setting up an after-hours AI receptionist
Connecting the phone number, the mailbox and the booking page as channels.
8:47
Which connections each AI agent actually needs
And which ones to deliberately leave off. Fewer connections, fewer surprises.
11:20
5 tests for whether AI software is real or just marketing
Useful if you are being pitched AI by several vendors and want a way to tell them apart.
More walkthroughs on the FieldCamp YouTube channel.
Singapore integration FAQs
Questions Singapore field service teams ask us first
Does FieldCamp make us GST InvoiceNow compliant?
Not on its own, and you should be sceptical of any field service vendor who says otherwise. FieldCamp is not an IMDA-accredited InvoiceNow-Ready Solution Provider and not an Access Point, so it does not put invoices onto the Peppol network itself.
What it does is create the invoice off the completed job and sync it to Xero, which is InvoiceNow-ready through its own IMDA-accredited Access Point. The submission happens in Xero. Confirm your own obligation dates with IRAS — the requirement phases in from November 2025 through 2031 depending on your GST registration type and size.
Can our customers pay by PayNow?
Yes. On SGD invoices FieldCamp deliberately lets Stripe Checkout display whichever payment methods your own Stripe account has enabled, and PayNow is one of them. Enable it in your Stripe dashboard and it appears for customers, alongside cards. FieldCamp does not connect directly to DBS, OCBC or UOB — the PayNow rail is reached through Stripe.
Do we have to stop using WhatsApp?
No, and we would rather you did not. WhatsApp is how Singapore customers actually talk to their aircon and plumbing contractors, so FieldCamp connects to it instead of competing with it. You keep the number, customers keep the app they already have, and the threads attach to the right client and job. What changes is that the conversation stops living only on one staff member’s phone.
You do need a WhatsApp Business account through Meta or Twilio — a personal WhatsApp number cannot be connected, because Meta does not allow programmatic access to it.
Our team is not very technical. How much do we have to change at once?
One integration. Genuinely. Most teams start with either the spreadsheet import or WhatsApp, run that for a few weeks, then connect Xero when the first month’s invoicing comes round. Every integration is independent — nothing requires you to have connected something else first, except WhatsApp-over-Twilio which needs the Calls add-on for its credentials.
On the AI side: an agent can only use the tools you explicitly connect to it. If you do not add Gmail, it cannot send email, even if you told it to. That is the control we would point a cautious team at first.
Does GST work properly, and can we invoice in SGD?
Yes to both. You set your GST rate in tax settings with an effective date, apply it per line item or across the whole document, and stack multiple rates if you need to. Invoicing runs in your company currency, so SGD documents and SGD checkout both work. If you also sync to QuickBooks, you can map your GST rate to the matching tax label there.
Can we claim a government grant for this?
Possibly, but check rather than assume. Singapore SMEs adopting software may be able to offset costs through schemes such as the Productivity Solutions Grant, and a separate transition grant for GST InvoiceNow adoption opened in July 2026. Eligibility depends on the scheme, your company and the specific solution, and pre-approved vendor lists change. Confirm current eligibility with Enterprise Singapore or IMDA before you budget around it.
What if our technicians are in basements with no signal?
The mobile app is built for patchy signal. GPS samples queue and sync the moment the connection returns, and a technician’s status change is accepted immediately then re-validated on the next sync — so a lift lobby or a basement plant room mid-job does not cost anyone their work.
To be precise: that is signal tolerance rather than a full offline mode. FieldCamp is cloud-based and needs a connection to load fresh data.
Do you support Singpass, Corppass or NETS terminals?
Sign-in uses email with role-based permissions, not Singpass or Corppass. For payments, FieldCamp works through Stripe rather than a NETS terminal — whatever your Stripe account has enabled for SGD appears at checkout, PayNow included. If Singpass sign-in is a hard requirement for your organisation, raise it on the call.
Do you integrate with ServiceTitan?
You can import jobs from a ServiceTitan CSV export — our importer auto-matches its column headers, so moving your job history across is quick. That is an import rather than a live two-way sync.
Bring your Xero login and your WhatsApp number
Thirty minutes, your actual stack, no slides. We will tell you which of your tools connect today, which do not, and whether starting with one integration makes sense for your team.