Fieldpoint Review: Features, Pricing & Is It Worth It?

Managing a field service business today involves navigating complex challenges from scheduling and dispatching to inventory management and meeting customer expectations.

Inefficiencies in these areas can lead to increased costs and decreased customer satisfaction.

Fieldpoint by EverPro offers a comprehensive field service management solution designed to streamline operations. It automates scheduling, dispatch, and job tracking while integrating seamlessly with ERP and CRM systems. 

To determine if Fieldpoint aligns with your business needs, this guide explores its features, benefits, and limitations, and compares it to other alternatives.  

What is Fieldpoint?

Fieldpoint is a field service management software designed to streamline operations for businesses that rely on a mobile workforce. More than just a scheduling tool, it helps manage everything from customer relationships and work orders to technician dispatching, inventory tracking, and billing all in one place.

Built for industries like HVAC, construction, IT services, and facility maintenance, Fieldpoint enhances workforce productivity by automating repetitive tasks, integrating with ERP/CRM systems, and providing real-time insights into field operations.

Fieldpoint helps optimize schedules, improve fix rates, and enhance job visibility. It keeps your business efficient while ensuring top-tier service.

Let’s have a closer look at its capabilities: 

Features of Fieldpoint

Fieldpoint offers a reliable set of tools that automate and optimize every aspect of field service operations, ensuring efficiency and improved service delivery.

1. Work management

Without proper work management, a firm can never please its clients. Fieldpoint’s work management software enables businesses to efficiently handle, monitor, and respond to clients’ field service requests. It facilitates the implementation of operational goals, improves cash flow, and uncovers new business opportunities.

2. Contract management

Managing diverse contracts is streamlined with Fieldpoint’s contract management services. The platform supports various contract types, from maintenance to preventive, all accessible through a single vendor portal. This automation replaces manual processes, ensuring quick and accurate service delivery while maintaining healthy client relationships and protecting profit margins.

3. Fully functional mobile application

Fieldpoint provides a mobile app that grants field technicians access to essential tools and information, both online and offline. Technicians can find parts, create invoices, and record expenses on the go. They can also capture signatures and manage tasks, even offline.

4. Skilled staff

Fieldpoint boasts a team of certified software consultants, architects, engineers, service managers, and customer support professionals. This experienced team facilitates a smooth transition from manual to automated systems. 

Additionally, Fieldpoint offers online webinars, blogs, and videos to help users better understand and utilize the platform’s capabilities.

5. Internet of Things (IoT)

Fieldpoint’s integration with IoT technology transforms traditional field service management into a proactive and predictive maintenance model. By connecting equipment and appliances to an IoT platform, the system monitors anomalies and errors in real-time. 

When equipment operates outside normal parameters, automated service requests are generated, ensuring swift technician dispatch or remote resolutions. This approach enhances equipment uptime, reduces downtime, and improves first-time fix rates by providing accurate diagnostics and predictive maintenance.

Fieldpoint Reviews

Fieldpoint is a popular field service management software. It enjoys favorable reviews from many small and mid-size businesses. However, it comes with its fair share of pros and cons. Some of them are as follows:

Pros

• Fieldpoint’s integrations: Fieldpoint integrates well with most of the systems like Microsoft Dynamics GP, QuickBooks Online, Salesforce, and NetSuite. The hybrid system is one of the key components of Fieldpoint.
• Security system: The Fieldpoint software is end-to-end encrypted, which means your company’s data is completely safe.
• Strong customer support: Not only can you schedule demos and watch demonstration videos to understand the work behind the software, but also you can reach out to the customer-friendly staff at FieldPoint.
• Efficient progress billing features: Fieldpoint makes progress billing seem like a cakewalk. Therefore, if you are involved in long-term ventures, Fieldpoint is the tool for your enterprise.

Cons

• Slow performance: Contrary to its claims, FieldPoint does tend to slack off in some segments. Slow performance is one of the major cons of Fieldpoint.
• Lack of free trials: Even though FieldPoint does provide the option of scheduling a demo, trials are a better option. It becomes difficult to gauge the feasibility of a product in the absence of a trial.
• No information regarding the price point: There is not much information regarding the pricing policy on the Fieldpoint website. However, they do have the option of getting a quote from the vendor by filling out a basic form.

Fieldpoint Pricing

Fieldpoint keeps its pricing structure private, requiring businesses to request a custom quote via a form on its website. While it doesn’t offer a free trial or a free version, you can schedule a demo to explore its features and see how it fits your needs.

What are the Alternatives of Fieldpoint?

Fieldpoint has a slow performance, does not offer any free trials, and also lacks transparency regarding its pricing policies. If you want to get rid of all these cons, FieldCamp is the perfect alternative to Fieldpoint. If you are a small business owner, FieldCamp is your best bet at a field service software. It offers more or less the same features as Fieldpoint at a more reasonable price point. 

Conclusion 

The right field service management software can be a game-changer, impacting everything from efficiency to customer satisfaction. Fieldpoint stands out with automation, seamless ERP/CRM integrations, and IoT-driven maintenance, making it a strong choice for businesses looking to scale. 

If features like real-time tracking, contract management, and a robust mobile app align with your needs, it’s worth exploring. While there’s no free trial, scheduling a demo can help you see its value firsthand. 

As field service demands grow, investing in the right technology isn’t just about keeping up—it’s about staying ahead.