Synchroteam Review: Is It the Right FSM Software for You?

Field service management software has come a long way, evolving from simple scheduling tools to comprehensive platforms that automate job tracking, dispatching, and invoicing. 

Synchroteam, developed by Nomadia, has been in the market since 2001, adapting to industry shifts with cloud-based solutions and mobile accessibility to support modern field operations.

With automation and efficiency becoming the backbone of service-based businesses, how well does Synchroteam hold up today? 

In this Synchroteam review, we’ll break down its key highlights, strengths, and limitations to help you determine if it’s the right fit for your team.

Synchroteam Overview

Synchroteam is a cloud-based field service management solution designed for industries like security, maintenance, pest control, and plumbing. It streamlines scheduling, dispatching, and invoicing, ensuring seamless coordination between teams.

Its mobile app, available for both Android and iOS, gives technicians real-time access to job details, reducing service delays and improving efficiency. With built-in invoicing and billing features, technicians can generate invoices on-site, minimizing back-office dependencies.

Beyond task management, Synchroteam enhances communication between field teams and management, reducing misalignment and workflow bottlenecks. Its intuitive dashboard provides quick access to key features, making navigation and operation smooth for users at all levels.

Features of Synchroteam

Like other leading field service software, Synchroteam covers the essentials—job scheduling, dispatching, invoicing, and billing. But it goes beyond the basics with features designed to streamline operations. 

Here’s what it offers:

1. Schedule & dispatch

Synchroteam simplifies scheduling and dispatching with automated task assignments based on technician availability. It notifies all stakeholders in real time, reducing missed jobs and delays.

With automation eliminating redundancies and human errors, businesses can boost efficiency and keep operations on track. Schedules can also be adjusted instantly, with automatic updates sent to technicians and clients for complete transparency.

2. Map & GPS tracking

Synchroteam’s GPS tracking offers real-time visibility into your field team’s movements, ensuring better coordination and efficient job execution. With Google Maps integration, businesses can track technician locations, optimize routes, and reduce travel time, leading to faster service delivery.

The software also allows location sharing with clients, keeping them informed about arrival times and minimizing uncertainties. Additionally, managers can monitor routes, detect inefficiencies, and make data-driven decisions to improve workforce productivity and operational transparency.

3. Job management

Synchroteam’s job management system centralizes everything from job creation to completion, ensuring seamless workflow tracking. Businesses can access detailed job information, including work history, status updates, and client details, all in one place.

With features like job templates, recurring tasks, and real-time updates, it enhances productivity while optimizing resource allocation. Technicians receive clear instructions, reducing errors and improving service efficiency.

4. Time tracking

Synchroteam’s time tracking feature provides real-time insights into how long technicians spend on each task, ensuring accurate job costing and better workforce management. Businesses can monitor work hours, break times, and travel duration, helping to identify inefficiencies and optimize team productivity.

The system automatically logs work hours, reducing manual entry errors and ensuring precise payroll calculations. Additionally, it calculates ETAs based on historical data, enabling businesses to set realistic customer expectations and improve service reliability.

5. Payment processing 

Synchroteam simplifies payment processing by allowing businesses to accept secure, on-the-spot payments directly from clients. Integrated with leading payment gateways like Stripe, it supports credit card transactions, ensuring fast and hassle-free payments.

All transactions are securely processed and directly transferred to the company account, reducing delays and manual errors. With built-in invoicing and seamless accounting integration, businesses can streamline financial management while ensuring a smooth customer payment experience. 

Plus, responsive customer support helps resolve any payment-related issues efficiently.

6. Invoicing

Synchroteam’s invoicing feature enables technicians to generate and send invoices instantly via the mobile app, ensuring a seamless billing process. Clients can receive invoices via email and complete payments securely through integrated payment gateways.

The system automatically records invoicing details, helping businesses maintain accurate financial records and streamline accounting. With secure data storage and protection against discrepancies, businesses can ensure error-free transactions and financial transparency.

7. Route Optimization

Synchroteam’s route optimization feature helps businesses streamline technician travel, reducing fuel costs and improving efficiency. The system automatically calculates the fastest and most efficient routes based on real-time traffic data, technician availability, and job locations.

This feature ensures timely arrivals, minimizes travel time, and enhances overall service delivery. It also reduces operational costs by cutting unnecessary mileage. 

Available as a paid add-on upon request, this module is ideal for businesses looking to optimize field service logistics and maximize productivity.

Synchroteam’s Pricing

Plan type	Pricing	Key features
Standard	$31.50/ per user monthly	Includes all features except Route Optimization.
Premium	$51/ per user monthly	Includes all features, including Route Optimization.

Note: Mobile workers can access the platform from a single device per license.

Things to consider: 

• No Free Plan: While Synchroteam doesn’t offer a free plan, a 14-day free trial is available with full feature access with no credit card required.
  
• Comprehensive Plans: Both plans cover essential field service features like scheduling, invoicing, and job management, with Route Optimization exclusively in the Premium plan.

Synchroteam’s Reviews

The following pros and cons are sourced from Software Advice, based on real user feedback.

Pros:

• Quick setup & ease of use – Many users appreciate how quickly they can get started with Synchroteam. Some report being able to handle scheduling, dispatching, and invoicing within an hour of setup. The interface is intuitive, making it easy to onboard teams.
• Responsive customer support – Synchroteam is praised for its strong customer service. Users highlight the support team’s quick response time and efficiency in resolving issues, ensuring minimal downtime for businesses.
• Ideal for mobile teams – The software is well-suited for businesses with field technicians, offering a user-friendly mobile application. The ability to schedule, update job statuses, and manage billing from anywhere helps teams stay productive.

Cons:

• Limited user account flexibility – Some users find it inconvenient that they cannot manage multiple roles under a single account, which can lead to inefficiencies for teams handling various responsibilities.
• Planning and scheduling challenges – While the scheduling feature is functional, some users mention that the planning interface feels slightly awkward, requiring extra steps compared to more streamlined alternatives.
• Feature gaps – The software lacks some advanced functionalities, such as the ability to search by serial number. This limitation can be a drawback for businesses that rely on precise equipment tracking.

Want to Switch Smarter Alternative to Synchroteam?

While Synchroteam, Jobber, and Housecall Pro offer solid field service management, FieldCamp takes it a step further with AI-driven automation. 

Unlike Synchroteam, which lacks advanced AI capabilities, FieldCamp automates operations, optimizes scheduling with precision, and delivers insights to streamline your workflow. 

Plus, cost-effective pricing makes it an ultimate choice for field service businesses looking to scale efficiently.

Conclusion

Synchroteam offers a solid suite of field service management features, covering scheduling, dispatching, invoicing, and GPS tracking. It’s a functional choice for businesses that need a structured workflow. However, it lacks certain refinements, such as deeper automation, more intuitive planning, and seamless mobile admin control.

If you need a straightforward tool, Synchroteam delivers. But for those seeking greater flexibility, efficiency, and a more streamlined experience, FieldCamp stands out as a smarter alternative.

The right software doesn’t just support your business—it drives it forward. Choose what works best for you.