Comparison
FieldCamp vs ProBook AI — dispatch is not the difference. Scope is.
FieldCamp answers the call and suggests the technician, across field operations. ProBook AI assigns the technician, inside home services on ServiceTitan.
Both dispatch, and telling you FieldCamp out-dispatches ProBook AI would be false, so this page does not. The differences that survive scrutiny are scope: how much of the call each one owns, which industries each one covers, which field service platforms each one is integrated with, which phone systems each one runs on, and whether you can read a price before you book a sales call.
Section two is the six things FieldCamp does that ProBook AI does not, every one of them shipped. Section six is the row-by-row table, including the rows ProBook AI wins.
01 The short answer
Which one, in one paragraph.
FieldCamp answers the call and suggests the technician, across field operations. ProBook AI assigns the technician, inside home services on ServiceTitan.
Pick FieldCamp if
You want one system that answers the call and suggests the technician. FieldCamp AI Receptionist answers, triages and books; FieldCamp AI Dispatcher suggests a technician on skills, certifications, zone, capacity and drive time; FieldCamp Voice runs the call over your own carrier. That stack covers home services and the field operations outside it, and it syncs to Jobber, ServiceTrade, Salesforce Field Service, Microsoft Dynamics 365 and Housecall Pro via AI Dispatcher when configured.
Pick ProBook AI if
A certified marketplace listing is a procurement requirement for you. ServiceTitan lists ProBook AI as an Integration partner in the Dispatch category. FieldCamp imports ServiceTitan job exports with the columns auto-mapped, and can hand off to FieldCamp AI Dispatcher on top of them when configured, but FieldCamp does not hold a ServiceTitan marketplace listing. If that specific listing has to be on the invoice, ProBook AI has one.
Neither, if
You want a general-purpose voice platform to build something unrelated to field work. Both of these are the wrong tool for that, and a developer voice API will cost you less.
How much of the call it owns
How much of the call it owns
Answers, triages, suggests the tech
Home servicesField operations
What the product covers
Suggests the technician ↓
ProBook AI is dispatch, and it is good at dispatch — this page does not claim FieldCamp out-dispatches it. The vertical axis is how much of the call each product owns end to end, and the horizontal axis is how much of field work each one claims. FieldCamp AI Receptionist plus FieldCamp AI Dispatcher covers both axes; ProBook AI's own category claim is home services.
02 What FieldCamp does
Six things FieldCamp does that ProBook AI does not.
Every one of these is shipped and checked against the product, not a roadmap. The full row-by-row comparison, including where ProBook AI leads, is in section 06.
Answers the call and suggests the technician
FieldCamp AI Receptionist picks up, triages the job and books it, and FieldCamp AI Dispatcher suggests a named technician for that booking on skills, certifications, zone, capacity and drive time. One system owns the call from the first ring to the suggested technician, with no handoff in the middle.
Field operations, not only home services
FieldCamp AI Dispatcher carries no trade taxonomy — a job type is a free-text title with required skills, a duration and equipment. EV charger servicing is modelled directly, with charging stations as first-class records and charging detours the route solver plans around. Telecom, wind turbine, standby generator and utility vegetation work fall out of the same model. ProBook AI's published category claim is home services.
Your carrier, not ours
FieldCamp Voice runs over Twilio, Telnyx, Plivo, Vonage, Cloudonix, Vobiz or a direct Asterisk PBX connection — seven providers, so you keep your numbers. ProBook AI names no telephony provider publicly.
Build the agent from Claude or Cursor
FieldCamp Voice ships an MCP server. Point any MCP client at it and your coding agent lists your agents, reads one back as TypeScript, changes the triage rules in plain language and saves a draft. No other product in this category exposes one.
Dispatch included on every plan
FieldCamp AI Receptionist includes AI Dispatcher handoff on every plan when configured, and pricing is custom to your call volume. You can connect a number and place a test call before you commit. ProBook AI publishes no pricing.
Works with the system you already run
FieldCamp AI Dispatcher syncs two-way with Jobber, ServiceTrade, Salesforce Field Service and Microsoft Dynamics 365 Field Service, reads from Housecall Pro, and imports ServiceTitan job exports with the columns auto-mapped. ProBook AI publishes one named field service integration.
03 Category scope
Their claim is home services. Ours is field operations.
ProBook AI titles itself the AI operating system for home services, and the trades its site names are plumbing, electrical and HVAC — not EV charger servicing, telecom tower maintenance or wind turbine work. That is a deliberate, well-chosen scope, and inside it ProBook is excellent.
Field operations
FieldCamp Voice + FieldCamp AI Dispatcher
- EV charger servicing
- Telecom field work
- Wind turbine servicing
- Standby generator maintenance
- Utility vegetation management
- Hydrovac services
- Used-oil collection
- Property management
Home services
ProBook AI's whole scope
- HVAC
- Plumbing
- Electrical
- Roofing
- Pest control
- Garage door
- Landscaping
- Cleaning and janitorial
FieldCamp AI Dispatcher carries no trade taxonomy at all — there is no industry field in the schedule model — so home services is one region of what FieldCamp schedules rather than the boundary of it. A furnace replacement, a telecom tower climb and a wind turbine gearbox inspection are the same shape of problem to the scheduler. ProBook AI's own published category claim is the inner box.
FieldCamp AI Dispatcher carries no trade taxonomy at all. There is no industry field in the schedule model. A job type is a free-text title with the skills it requires, an estimated duration and the equipment it needs — so a furnace replacement, a telecom tower climb and a wind turbine gearbox inspection are the same shape of problem to the scheduler.
That is not a positioning statement, it is a schema. EV charger servicing is modelled directly in FieldCamp AI Dispatcher, with charging stations as first-class records, station discovery, and charging detours the route solver plans around. Standby generator inspection, utility vegetation corridors and collection routes fall out of the same generic model.
Read this section honestly. If every job on your board is HVAC, plumbing or electrical, breadth is not a reason to choose FieldCamp. If any part of your book is EV chargers, telecom sites, turbines or standby generators, ProBook's category claim excludes it by construction.
04 AI dispatching
Both match technicians. They match on different things.
ServiceTitan's marketplace listing states that ProBook matches technicians using historical data.
Matching on outcome history optimizes for revenue per call: send the technician who has historically sold this kind of job.
FieldCamp AI Dispatcher matches on constraints rather than history. A technician has to hold every skill the job requires, be permitted to work that zone, have capacity left in the day, and be reachable inside the drive time. Those are hard rules the solver is not allowed to break to improve a score. Route order across the whole team is then optimized on top of them.
Neither approach is strictly better. History-based matching raises the value of the calls you already win. Constraint-based matching stops the second truck roll that should never have happened.
Ask both vendors
Which of the two they do, and make them show it live on a job that carries a certification requirement. That single test separates history-based matching from constraint-based matching faster than any feature table.
One rule worth testing
FieldCamp AI Dispatcher never rewrites the time of an appointment the customer has already confirmed. When the day changes, re-optimization moves the plan around it.
05 CRM integration
Named integrations, and they barely overlap.
ProBook AI's named field service integration is ServiceTitan, through a marketplace Integration listing in the Dispatch category. ProBook's own site names Google for lead capture and no other platform.
ProBook AI names
- ServiceTitan (marketplace Integration listing, Dispatch category)
- Google, for lead capture
FieldCamp AI Dispatcher names
- Jobber (two-way)
- ServiceTrade (two-way)
- Salesforce Field Service (two-way)
- Microsoft Dynamics 365 Field Service (two-way)
- Housecall Pro (read-only)
- ServiceTitan (job import, columns auto-mapped)
Two-way means FieldCamp AI Dispatcher reads your technicians, skills and jobs out, decides against them, and writes the suggested technician back. ServiceTitan exports import directly — FieldCamp recognises the column headers — which is a different thing from the certified marketplace listing ProBook AI holds.
So the two coverage lists are close to disjoint, which makes this an unusually easy row to score. Run ServiceTitan and ProBook AI is the integrated one. Run any of those five and FieldCamp is the integrated one, and ProBook publishes no connector.
FieldCamp AI Receptionist also runs a lookup before the call connects, into whichever system holds the customer record, so FieldCamp AI Receptionist knows the address, the equipment and the service history before speaking its first sentence.
06 Key features
Side by side.
ProBook's column reflects what ProBook AI and ServiceTitan publish. “Not published” means the capability is not stated anywhere public, not that it is missing. If any of it is out of date, tell us and we will correct it.
| Capability | ProBook AI | FieldCamp |
|---|---|---|
| Technician selection | Assigns | Yes |
| What the matching runs on | Historical performance data | Skills, zone, capacity, drive time |
| Route and drive-time optimization | Yes | Yes |
| Re-optimizes when the day changes | Yes | Yes |
| Confirmed appointment time never moves | Not published | Yes |
| Answers inbound calls | Yes | Yes |
| Automated homeowner ETA texts | Yes | No |
| ServiceTitan marketplace listing | Yes — Integration partner | No |
| Imports ServiceTitan jobs | n/a — native | Yes — columns auto-mapped |
| Jobber, ServiceTrade, Salesforce Field Service, Dynamics 365 | Not published | Yes |
| Bring your own telephony | Not published | Yes — 7 providers, including your own Asterisk PBX |
| Build the agent from Claude Code or Cursor | Not published | Yes — over MCP |
| Industries outside home services | Not published | Yes — EV charging, telecom, wind, generators |
| Pricing | Quote only | Custom quote |
| Category claim | Home services | Field operations |
07 Business impact
They publish outcomes. We publish the price.
These are two different kinds of evidence, and a shortlist needs both. Neither company can currently give you the other one.
What ProBook AI publishes
Productivity, in dispatcher headcount: Del-Air from 22 dispatchers to 10 while handling more than 15,000 calls a month, and Turnpoint Services from 16 to 8. ServiceTitan's listing adds that dispatchers on ProBook commonly manage 15 to 20 technicians.
Revenue, in ticket and booking rate: a 20 percent increase in average ticket at Turnpoint Services and at Cardinal, and an 82 percent true booking rate at Cardinal.
Company background: ProBook AI announced 40 million dollars from Andreessen Horowitz and Sequoia to scale the AI operating system for home services. ProBook publishes no pricing, and the only path to a number is a demo.
What FieldCamp includes
Four plans sized by call volume. Solo covers 500 minutes, about 125 calls. Crew covers 1,800 minutes, about 450 calls. Shop covers 4,000 minutes, about 1,000 calls. Fleet covers 8,000 minutes, about 2,000 calls. Pricing is custom to your call volume.
AI Dispatcher handoff is included on every plan when configured. Only the call volume changes between tiers. You can sign up, connect a number and place a test call without a sales conversation.
FieldCamp publishes no dispatcher-headcount case studies. That is the honest trade in this section: ProBook can show you what happened at Del-Air, and FieldCamp can show you what it costs on Tuesday.
ProBook AI
Not published
No plans, no rate card, no starting figure anywhere on the site. The only route to a number is a demo.
Sales conversation required
Avoca AI
Not published
The other AI receptionist on most field service shortlists. Also unpublished — the category norm, not an outlier.
Sales conversation required
FieldCamp AI Receptionist
ours
Custom
Four plans, 500 to 8,000 included minutes. AI Dispatcher handoff is on every one when configured.
Published publicly
Two of these three are a sales conversation. FieldCamp publishes the figure and the included minutes, and you can sign up, connect a number and place a test call without speaking to anyone. The trade runs the other way too: what FieldCamp cannot put on a card is a named-customer result like Del-Air going from 22 dispatchers to 10, and ProBook can.
08 Questions
Asked and answered.
What is the difference between FieldCamp and ProBook AI?
ProBook AI assigns technicians, FieldCamp AI Dispatcher suggests them, and both optimize routes. ProBook AI is built for home services — its own title is the AI operating system for home services, and the trades it names are plumbing, electrical and HVAC — and it integrates with ServiceTitan. FieldCamp AI Receptionist answers the call, writes FieldCamp work, and can hand off to FieldCamp AI Dispatcher when configured, which integrates with Jobber, ServiceTrade, Housecall Pro, Salesforce Field Service and Microsoft Dynamics 365 Field Service, and schedules field operations outside home services including EV charger servicing, telecom tower maintenance and wind turbine work. The difference is scope, not dispatch quality.
What is ProBook AI?
ProBook AI is an AI dispatch platform for home services businesses. Its site describes assigning technicians, optimizing routes, filling the scheduling board and handling voice and web leads, and states that dispatch makes or breaks the customer experience and ProBook is the only AI built around it. ServiceTitan lists ProBook as a marketplace Integration partner in the Dispatch category. ProBook announced 40 million dollars from Andreessen Horowitz and Sequoia.
Does FieldCamp dispatch as well as ProBook AI does?
FieldCamp AI Dispatcher matches on every required skill and certification, an allowed zone, remaining capacity in the day and drive time, as hard rules the solver cannot break to improve a score, with route order optimized across the whole team and confirmed appointment times never rewritten. It also does this live on the call, because FieldCamp AI Receptionist answers the phone in the same system. ProBook AI matches on historical performance data and publishes dispatcher-headcount results; FieldCamp publishes pricing rather than case studies. Ask both to show which technician they pick for a job carrying a certification requirement — that is the test that separates the two approaches.
Does ProBook AI integrate with ServiceTitan, and does FieldCamp?
Both work with ServiceTitan data, by different routes. FieldCamp imports ServiceTitan job exports directly, with the column headers auto-mapped, and can then hand off to FieldCamp AI Dispatcher on top of them when configured. FieldCamp AI Dispatcher also syncs two-way with Jobber, ServiceTrade, Salesforce Field Service and Microsoft Dynamics 365 Field Service, and reads from Housecall Pro. ProBook AI holds a ServiceTitan marketplace Integration listing in the Dispatch category, which FieldCamp does not — so if a certified marketplace listing is a procurement requirement, that is the difference to weigh.
How much do ProBook AI and FieldCamp cost?
ProBook AI does not publish pricing; the only route to a number is a demo. FieldCamp AI Receptionist pricing is custom to your call volume, across plans from 500 to 8,000 included minutes. AI Dispatcher handoff is included on every plan when configured.
Does ProBook AI work outside home services?
ProBook AI's published category claim is home services, and the trades its site names are plumbing, electrical and HVAC. It does not publish coverage for work outside that scope. FieldCamp AI Dispatcher carries no trade taxonomy — a job type is a free-text title with required skills, a duration and equipment — so it schedules EV charger servicing, telecom tower maintenance, wind turbine work and standby generator inspection the same way it schedules a furnace call.
What are the alternatives to ProBook AI?
For home services dispatch on ServiceTitan, the direct comparison set is ServiceTitan Dispatch Pro and BuildOps. For AI that answers the phone and books the job, the set is Avoca AI and FieldCamp AI Receptionist. For AI dispatch on platforms other than ServiceTitan, or for field operations outside home services such as EV charging and telecom, FieldCamp AI Dispatcher is the closest equivalent to ProBook AI.
Can I use both?
Only if they are pointed at different work, because both want to own the dispatch decision. A practical split is ProBook AI on your ServiceTitan home services board and FieldCamp AI Receptionist on inbound calls for the work that sits outside it. Running both against the same schedule would put two optimizers on one board, which is worse than either alone.
ProBook AI vs Avoca AIThe two names that sit next to each other on most shortlists, compared with FieldCamp out of the way.FieldCamp vs Avoca AIThe other head-to-head — front-office coaching against named-technician dispatch.FieldCamp vs Jobber AI ReceptionistThe same comparison, run against Jobber.24/7 answering service for field service companiesThe main answering service page.
Bring the job that breaks the rule.
Take one job with a certification requirement and a zone restriction to both demos. Watch which technician each one picks, and make them explain the choice.